Juniper and IBM to Simplify Enterprise Network Operations with Next Era of Gen AI innovation
Juniper Networks (NYSE: JNPR) and IBM have announced an expanded collaboration focusing on integrating Juniper's Mist AI with IBM's watsonx platform to enhance enterprise network management. The partnership aims to address IT network complexities and improve user experiences while reducing operational costs.
Two key projects are being developed: IBM Guest Services, which integrates Mist AI with watsonx Orchestrate to automate Wi-Fi support tickets, and IBM AskNetwork, an internal tool using watsonx Orchestrate and Mist AI to resolve network infrastructure issues. The companies plan to explore additional capabilities in location-based insights and diagnostics for industries like healthcare and retail.
Juniper Networks (NYSE: JNPR) e IBM hanno annunciato una collaborazione ampliata focalizzata sull'integrazione dell'Mist AI di Juniper con la piattaforma watsonx di IBM per migliorare la gestione delle reti aziendali. L'obiettivo della partnership è affrontare le complessità delle reti IT e migliorare l'esperienza degli utenti, riducendo al contempo i costi operativi.
Due progetti chiave sono in fase di sviluppo: IBM Guest Services, che integra Mist AI con watsonx Orchestrate per automatizzare i ticket di supporto Wi-Fi, e IBM AskNetwork, uno strumento interno che utilizza watsonx Orchestrate e Mist AI per risolvere problemi di infrastruttura di rete. Le aziende intendono esplorare ulteriori capacità in termini di approfondimenti basati sulla posizione e diagnostica per settori come la sanità e il commercio al dettaglio.
Juniper Networks (NYSE: JNPR) e IBM han anunciado una colaboración ampliada centrada en la integración de Mist AI de Juniper con la plataforma watsonx de IBM para mejorar la gestión de redes empresariales. La asociación tiene como objetivo abordar las complejidades de las redes de TI y mejorar la experiencia del usuario, al tiempo que reduce los costos operativos.
Se están desarrollando dos proyectos clave: IBM Guest Services, que integra Mist AI con watsonx Orchestrate para automatizar los tickets de soporte de Wi-Fi, y IBM AskNetwork, una herramienta interna que utiliza watsonx Orchestrate y Mist AI para resolver problemas de infraestructura de red. Las empresas planean explorar capacidades adicionales en información basada en la ubicación y diagnósticos para sectores como la salud y el comercio minorista.
주니퍼 네트웍스 (NYSE: JNPR)와 IBM은 기업 네트워크 관리를 향상시키기 위해 주니퍼의 Mist AI와 IBM의 watsonx 플랫폼 통합에 중점을 둔 협력 확대를 발표했습니다. 이 파트너십은 IT 네트워크의 복잡성을 해결하고 사용자 경험을 개선하면서 운영 비용을 절감하는 것을 목표로 합니다.
두 가지 주요 프로젝트가 개발 중입니다: IBM 게스트 서비스, 이는 Mist AI를 watsonx Orchestrate와 통합하여 Wi-Fi 지원 티켓을 자동화하고, IBM AskNetwork, 이는 watsonx Orchestrate와 Mist AI를 사용하여 네트워크 인프라 문제를 해결하는 내부 도구입니다. 두 회사는 의료 및 소매와 같은 산업을 위한 위치 기반 통찰력 및 진단의 추가 기능을 탐색할 계획입니다.
Juniper Networks (NYSE: JNPR) et IBM ont annoncé une collaboration élargie axée sur l'intégration de Mist AI de Juniper avec la plateforme watsonx d'IBM pour améliorer la gestion des réseaux d'entreprise. Le partenariat vise à résoudre les complexités des réseaux informatiques et à améliorer l'expérience utilisateur tout en réduisant les coûts opérationnels.
Deux projets clés sont en cours de développement : IBM Guest Services, qui intègre Mist AI avec watsonx Orchestrate pour automatiser les tickets de support Wi-Fi, et IBM AskNetwork, un outil interne utilisant watsonx Orchestrate et Mist AI pour résoudre les problèmes d'infrastructure réseau. Les entreprises prévoient d'explorer des capacités supplémentaires en matière d'analyses basées sur la localisation et de diagnostics pour des secteurs tels que la santé et le commerce de détail.
Juniper Networks (NYSE: JNPR) und IBM haben eine erweiterte Zusammenarbeit angekündigt, die sich auf die Integration von Junipers Mist AI mit IBMs watsonx-Plattform konzentriert, um das Management von Unternehmensnetzwerken zu verbessern. Ziel der Partnerschaft ist es, die Komplexität der IT-Netzwerke zu bewältigen und die Benutzererfahrung zu verbessern, während die Betriebskosten gesenkt werden.
Es werden zwei Schlüsselprojekte entwickelt: IBM Guest Services, das Mist AI mit watsonx Orchestrate integriert, um Wi-Fi-Support-Tickets zu automatisieren, und IBM AskNetwork, ein internes Tool, das watsonx Orchestrate und Mist AI nutzt, um Probleme mit der Netzwerkinfrastruktur zu lösen. Die Unternehmen planen, zusätzliche Möglichkeiten in Bezug auf standortbasierte Einblicke und Diagnosen für Branchen wie das Gesundheitswesen und den Einzelhandel zu erkunden.
- Strategic partnership with tech giant IBM enhances market position
- Expansion of AI capabilities through integration with IBM watsonx
- Potential for new revenue streams in healthcare and retail sectors
- None.
Insights
Juniper and IBM's expanded partnership represents a strategic move to combine their AI platforms in the enterprise networking space. The integration of Juniper's Mist AI with IBM's watsonx aims to automate network management and reduce operational costs - addressing key pain points for enterprise IT departments.
This collaboration comes amid an industry-wide shift where networking is evolving from hardware-centric to software and AI-driven models. For Juniper, partnering with IBM provides access to broader enterprise accounts where IBM has established relationships, potentially helping Juniper compete more effectively against dominant players like Cisco.
The collaboration showcases practical applications through two internal IBM implementations: Guest Services for automating Wi-Fi support and AskNetwork for simplifying complex network diagnostics. These internal deployments serve as proof-of-concept for enterprise customers considering similar implementations.
What's particularly notable is the planned expansion into vertical markets like healthcare and retail, where network reliability directly impacts customer experience and operational efficiency. However, investors should note that the announcement lacks financial details or specific revenue projections, suggesting any material financial impact may be medium to long-term rather than immediate.
This partnership strategically positions both companies at the intersection of two significant enterprise IT trends: AI-driven operations and network automation. By integrating Juniper's Mist AI (focused on network optimization) with IBM's watsonx (designed for enterprise workflow automation), they're addressing the growing enterprise demand for solutions that can reduce manual IT interventions.
The technical integration focuses on streamlining network support - a significant cost center for enterprises. IBM's internal implementations demonstrate the practical value: Guest Services automates Wi-Fi ticket resolution while AskNetwork transforms complex network data into actionable insights. These use cases address fundamental IT operational challenges that most large enterprises face daily.
The partnership reflects the evolving competitive landscape in enterprise networking where the battleground is shifting from hardware specifications to AI-powered management capabilities. For enterprises struggling with IT staffing challenges and increasing network complexity, solutions that reduce manual interventions offer compelling value.
What's missing from this announcement are deployment timelines for customer-facing products and specific metrics around operational improvements. This suggests the partnership, while strategically sound, is still in early stages of productization and market development.
Learn more about Juniper’s Mist AI and IBM watsonx at Mobile World Congress 2025
The latest collaboration will focus on bringing Mist AI, a key part of Juniper’s AI-Native Networking Platform that uses AI to optimize the E2E client-to-cloud experience across wireless, wired, SD-WAN, data center and security experiences, with IBM watsonx, IBM’s portfolio of AI products designed to accelerate the impact of generative AI and drive productivity in core enterprise workflows.
IBM and Juniper will work together to build upon two internal IBM projects:
- IBM Guest Services: a project that integrates Mist AI with IBM watsonx Orchestrate to help automate IT network support and minimize manual intervention of Wi-Fi support tickets to help resolve guest Wi-Fi network issues.
- IBM AskNetwork: an internal tool in development by IBM’s CIO office using IBM watsonx Orchestrate to integrate with tools such as Juniper’s Mist AI to help resolve network infrastructure problems and diagnose end user issues. AskNetwork is expected to simplify complex technical data into consumable, actionable insights to help enterprises optimize network performance.
Juniper and IBM also plan to explore additional capabilities, such as location-based insights and diagnostics that can help drive additional value around facilities management and patient / customer user experience in industries such as healthcare and retail.
“Our collaboration with IBM represents a significant leap forward in AI-Native Networking,” said Bob Friday, Group Vice President and Chief AI Officer at Juniper Networks. “Bringing two powerful visions for cloud AIOps in the enterprise together with Mist AI and IBM watsonx can help us showcase greater efficiency, agility and security to customers.”
“IBM is committed to harnessing the power of trustworthy AI to help businesses achieve new levels of innovation and efficiency,” said Ayal Steinberg, General Manager, Technical Sales and Client Engineering, IBM. “Our collaboration with Juniper illustrates how ecosystem partnerships can help accelerate the adoption of AI for critical business use cases such as network management, demonstrating even greater value to enterprise customers.”
Come see Juniper and IBM at Mobile World Congress (MWC):
- Juniper Networks Booth 2D12 in Hall 2 featuring “IBM Guest Services” demo.
- IBM Booth 2H20, Tuesday, March 4, 10:30-11:00 am CET: Fireside chat, “Optimizing Network Operations with AI: Maximizing Performance and Scalability” with Rakshit Mehta, Embedded AI Partnership Leader, IBM, and Sanjoy Dey, Vice President of Product Management, Juniper Networks’ Mist AI Campus & Branch Portfolio.
About Juniper Networks
Juniper Networks believes that connectivity is not the same as experiencing a great connection. Juniper's AI-Native Networking Platform is built from the ground up to leverage AI to deliver exceptional, highly secure and sustainable user experiences from the edge to the data center and cloud. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on X (Twitter), LinkedIn, and Facebook.
Juniper Networks, the Juniper Networks logo, Juniper, Junos, and other trademarks listed here are registered trademarks of Juniper Networks, Inc. and/or its affiliates in
About IBM:
IBM is a leading provider of global hybrid cloud and AI, and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. More than 4,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting deliver open and flexible options to our clients. All of this is backed by IBM's long-standing commitment to trust, transparency, responsibility, inclusivity and service.
Statements regarding IBM's future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.
Statement of Product Direction. Juniper Networks may disclose information related to development and plans for future products, features or enhancements, known as a Statement of Product Direction or Plan of Record (“POR”). These details provided are based on Juniper’s current development efforts and plans. These development efforts and plans are subject to change at Juniper’s sole discretion, without notice. Except as may be set forth in a definitive agreement, Juniper Networks provides no assurances and assumes no responsibility to introduce products, features or enhancements described in this website, presentation, meeting, or publication, nor is Juniper liable for any loss arising out of reliance on the POR. Purchasing decisions by third-parties should not be based on this POR, and no purchases are contingent upon Juniper Networks delivering any feature or functionality described in this website, presentation, meeting, or publication.
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Media Relations:
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Juniper Networks
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408-936-8179
Source: Juniper Networks
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