Deutsche Telekom selects IBM Concert to accelerate IT processes with AI-powered automation
IBM (NYSE:IBM) announced that Deutsche Telekom will implement IBM Concert, an AI-powered solution for intelligent automation in patch management and security orchestration. The implementation aims to dramatically improve the efficiency of Deutsche Telekom's IT operations and security processes.
During the pilot implementation, Deutsche Telekom achieved remarkable results, including a 10x reduction in Median Time To Patch from 80 hours to 8 hours for critical vulnerabilities. The fully automated patching process is designed to reduce patching time from 90 minutes to 20 minutes per instance.
The partnership comes at a crucial time, as IDC projects one billion additional applications by 2028, driven by AI innovations, highlighting the growing need for efficient patch management solutions.
IBM (NYSE:IBM) ha annunciato che Deutsche Telekom implementerà IBM Concert, una soluzione basata sull'intelligenza artificiale per l'automazione intelligente nella gestione delle patch e nell'orchestrazione della sicurezza. L'implementazione mira a migliorare notevolmente l'efficienza delle operazioni IT e dei processi di sicurezza di Deutsche Telekom.
Durante la fase pilota, Deutsche Telekom ha ottenuto risultati straordinari, tra cui una riduzione di 10 volte del Tempo Medio per Applicare una Patch, passando da 80 ore a 8 ore per le vulnerabilità critiche. Il processo di patching completamente automatizzato è progettato per ridurre il tempo di applicazione da 90 minuti a 20 minuti per istanza.
La partnership arriva in un momento cruciale, poiché IDC prevede un miliardo di applicazioni aggiuntive entro il 2028, trainate dalle innovazioni nell'IA, sottolineando la crescente necessità di soluzioni efficienti per la gestione delle patch.
IBM (NYSE:IBM) anunció que Deutsche Telekom implementará IBM Concert, una solución impulsada por IA para la automatización inteligente en la gestión de parches y la orquestación de seguridad. La implementación tiene como objetivo mejorar drásticamente la eficiencia de las operaciones de TI y los procesos de seguridad de Deutsche Telekom.
Durante la implementación piloto, Deutsche Telekom logró resultados notables, incluyendo una reducción de 10 veces en el Tiempo Medio para Aplicar un Parche, pasando de 80 horas a 8 horas para vulnerabilidades críticas. El proceso de parcheo completamente automatizado está diseñado para reducir el tiempo de parcheo de 90 minutos a 20 minutos por instancia.
La asociación llega en un momento crucial, ya que IDC proyecta mil millones de aplicaciones adicionales para 2028, impulsadas por innovaciones en IA, lo que resalta la creciente necesidad de soluciones eficientes para la gestión de parches.
IBM (NYSE:IBM)는 Deutsche Telekom이 AI 기반의 지능형 자동화 솔루션인 IBM Concert를 패치 관리 및 보안 오케스트레이션에 도입한다고 발표했습니다. 이번 도입은 Deutsche Telekom의 IT 운영 및 보안 프로세스 효율성을 크게 향상시키는 것을 목표로 합니다.
파일럿 도입 기간 동안 Deutsche Telekom은 중요한 취약점에 대해 중간 패치 시간(Median Time To Patch)을 80시간에서 8시간으로 10배 단축하는 놀라운 성과를 달성했습니다. 완전 자동화된 패치 프로세스는 인스턴스당 패치 시간을 90분에서 20분으로 단축하도록 설계되었습니다.
이번 파트너십은 IDC가 AI 혁신에 힘입어 2028년까지 10억 개의 추가 애플리케이션이 생길 것으로 예상하는 중요한 시기에 이루어졌으며, 효율적인 패치 관리 솔루션의 필요성이 점점 커지고 있음을 보여줍니다.
IBM (NYSE:IBM) a annoncé que Deutsche Telekom va déployer IBM Concert, une solution d'automatisation intelligente propulsée par l'IA pour la gestion des correctifs et l'orchestration de la sécurité. Cette mise en œuvre vise à améliorer considérablement l'efficacité des opérations informatiques et des processus de sécurité de Deutsche Telekom.
Lors de la phase pilote, Deutsche Telekom a obtenu des résultats remarquables, notamment une réduction par 10 du temps médian pour appliquer un correctif, passant de 80 heures à 8 heures pour les vulnérabilités critiques. Le processus de correction entièrement automatisé est conçu pour réduire le temps de correctif de 90 minutes à 20 minutes par instance.
Ce partenariat intervient à un moment crucial, IDC prévoyant un milliard d'applications supplémentaires d'ici 2028, portées par les innovations en IA, soulignant le besoin croissant de solutions efficaces de gestion des correctifs.
IBM (NYSE:IBM) gab bekannt, dass Deutsche Telekom IBM Concert implementieren wird, eine KI-gestützte Lösung für intelligente Automatisierung im Patch-Management und in der Sicherheitsorchestrierung. Die Implementierung zielt darauf ab, die Effizienz der IT-Betriebe und Sicherheitsprozesse bei Deutsche Telekom erheblich zu verbessern.
Während der Pilotphase erzielte Deutsche Telekom bemerkenswerte Ergebnisse, darunter eine zehnfache Reduzierung der mittleren Patch-Zeit von 80 Stunden auf 8 Stunden bei kritischen Schwachstellen. Der vollständig automatisierte Patch-Prozess soll die Patch-Dauer von 90 Minuten auf 20 Minuten pro Instanz verringern.
Die Partnerschaft kommt zu einem entscheidenden Zeitpunkt, da IDC bis 2028 eine Milliarde zusätzliche Anwendungen prognostiziert, angetrieben durch KI-Innovationen, was den wachsenden Bedarf an effizienten Patch-Management-Lösungen unterstreicht.
- Achieved 10x reduction in Median Time To Patch from 80 to 8 hours
- Reduced patching time per instance from 90 to 20 minutes
- Strategic partnership with major telecom provider Deutsche Telekom
- Successful pilot implementation demonstrating significant efficiency gains
- None.
Insights
IBM secures major AI deal with Deutsche Telekom, demonstrating real commercial traction for its Concert platform with significant operational improvements.
IBM has secured a significant win with Deutsche Telekom implementing its AI-powered IBM Concert solution to transform patch management and security operations. This implementation represents more than just another enterprise deal - it demonstrates practical AI application solving a critical IT challenge for one of the world's largest telecom providers.
The performance metrics are particularly impressive. During pilot implementation, Deutsche Telekom achieved a 10x reduction in patch deployment time, slashing their "Median Time To Patch" from 80 hours to just 8 hours for critical vulnerabilities. The fully automated process reduces patching time from 90 minutes to under 20 minutes per instance.
This partnership directly addresses an escalating challenge in enterprise IT. According to IDC data cited in the release, we'll see one billion additional applications by 2028, largely driven by AI innovations. This explosive growth creates exponential complexity in patch management - a critical security function that protects systems from vulnerabilities.
For IBM, this represents validation of their enterprise AI strategy. The fact that IBM initially developed Concert for internal use before commercializing it demonstrates the practical nature of the solution. The endorsement from Deutsche Telekom's Group CIO highlighting the inability to find comparable solutions indicates IBM has identified a valuable market gap where AI can deliver measurable operational benefits.
With cybersecurity threats escalating in frequency and sophistication, technologies that dramatically accelerate vulnerability remediation offer tremendous value beyond just operational efficiency - they fundamentally strengthen security postures against evolving threats.
The AI-powered solution IBM Concert enables intelligent automation in patch management and the orchestration of security-related activities
BÖBLINGEN,
Patches are a necessary part of software lifecycle management. They help systems stay secured, functional, and relevant in a fast-changing IT landscape. Without patches, software would quickly become vulnerable, unstable, and obsolete. But handling patches is a challenge as well. IBM can help companies accelerate vulnerability protection in their IT systems while boosting operational efficiency. IBM Concert helps companies to reduce operational costs and the effort required for patching vulnerabilities, increasing the speed of response and the efficiency for improving the security of all systems.
One billion apps by 2028
According to an IDC study, there will be one billion additional applications by 2028 – an increase that will be driven by AI innovations. Even for minor changes and updates, complex coordination between app owners, development, security, and operations teams is necessary to ensure smooth operation for millions of customers and users. The large number of manual process steps to prepare, execute, and document the end-to-end patching process increases the risk of errors.
Deutsche Telekom turned to IBM for an approach that could scale faster and dramatically improve overall efficiency. The IBM Software Development Organization had developed a solution specifically for this purpose, IBM Concert, which IBM had initially tested on itself as "Client Zero," after facing a similar complexity challenge.
Ten times faster patching
IBM Concert provides Deutsche Telekom with intelligent resilience for complex IT operations, with a single source of truth for vulnerability management, patching, and reporting. The solution brings together all relevant data and specializations, creating contextual information that enables end-to-end AI-powered automation.
The fully automated patching process for operating systems has been designed to reduce patching time from 90 minutes to a maximum of 20 minutes per instance. This dramatic time savings gives IT teams new freedom for strategic tasks, innovations, and optimizations.
During the successful pilot implementation of IBM Concert, Deutsche Telekom was able to achieve a 10x reduction in a key metric "Median Time To Patch," going from 80 hours per critical vulnerabilities to eight hours. This acceleration of the rollout of patches increases IT security and also improves business risk and compliance, enabling Deutsche Telekom to manage risks for its IT operations much more effectively.
"Secure operating systems form the foundation for all applications, databases, and services that we offer our customers. When it comes to patching, the time factor has taken on a critical role in the AI era. Those who use available updates immediately and automatically can reduce security risks. We face this challenge together with our partner," explains Dr. Peter Leukert, Group CIO of Deutsche Telekom. "We were looking for a standalone solution on the market that combines all the complex aspects of patch management and reliably automates everything."
Steve Canepa, Global Managing Director at IBM, says: "Security and trust are the cornerstones of success for all telecommunications companies. IBM Concert incorporates modern AI and automation technologies so that Deutsche Telekom can stay ahead of the dramatically escalating number and complexity of critical vulnerabilities across their Hybrid Cloud platform."
Dinesh Nirmal, Senior Vice President IBM Software, adds: "By intelligently orchestrating and automating security-critical processes, clients like Deutsche Telekom can not only respond faster to new threats, but also use resources more efficiently using IBM Concert. In doing so, they are creating a solid foundation for a future-proof, scalable and highly secure IT operating model with the help of AI."
Notes to Editors
About IBM Concert
IBM Concert is a comprehensive AI-powered automation solution using IBM watsonx that provides AI-driven recommendations and workflows to automate and optimize IT operations, including the patching process. IBM Concert:
- Integrates, aggregates, and analyzes existing data sources such as security scans, application and infrastructure information, and publicly available CVE databases
- Uses a generative AI approach to develop an optimized and prioritized patching plan based on extensive information about system topology, dependencies, maintenance windows, and business requirements
- Generates ServiceNow change requests and process documentation in the IT service management system (ITSM), ready for approval by experts
- Upon approval, orchestrates fully automated installation of operating system patches for Microsoft Windows Server, Red Hat Enterprise Linux, and other Linux distributions within maintenance windows, integrating, for example, Ansible Playbooks in the AWS Cloud
- Documents the results in the ITSM system, providing a quick overview, facilitating traceability of changes, and improving compliance for the entire hybrid cloud environment
About Deutsche Telekom
Deutsche Telekom is one of the world's leading integrated telecommunications companies, with more than 261 million mobile customers, 25 million fixed-network lines, and 22 million broadband customers. Deutsche Telekom provides fixed-network/broadband, mobile communications, Internet, and IPTV products and services for consumers, and information and communication technology (ICT) solutions for business and corporate customers. For more information, see https://www.telekom.com/en/company/companyprofile/company-profile-625808
About Deutsche Telekom IT GmbH
Deutsche Telekom IT GmbH (DTIT) is the IT company of choice of Deutsche Telekom Group. DTIT is responsible for the design, development and operation of all its own and transferred IT systems to support Deutsche Telekom's business processes. DTIT creates the basis for an integrated, cross-channel customer experience with Deutsche Telekom Group.
About IBM
IBM is a leading provider of global hybrid cloud and AI, and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Thousands of governments and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting deliver open and flexible options to our clients. All of this is backed by IBM's long-standing commitment to trust, transparency, responsibility, inclusivity and service. For more information, see www.ibm.com.
Pictures:
• Corporate headquarters in Bonn. (Deutsche Telekom, picture: Norbert Ittermann)
Media Contact:
Sabine Buettner
IBM Unternehmenskommunikation DACH
Mail: sabine_buettner@de.ibm.com
Deutsche Telekom: media@telekom.de
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