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Overview
Block (H.&R.), Inc. (HRB) has established itself as a trusted provider of tax preparation and financial services over many decades. As the world's largest tax services provider, the company combines traditional in-office assistance with cutting-edge digital tax solutions, serving millions of individuals and small business owners across the United States, Canada, Australia, and beyond. With its rich heritage and expansive retail footprint, Block (H.&R.), Inc. remains a vital resource for customers seeking both professional and self-service tax preparation options.
Business Model and Operations
The company primarily generates revenue through income tax return preparation services delivered via a dual-channel model. Its robust network of company-owned offices and franchise retail locations offers personalized, face-to-face tax assistance, while its digital platform provides streamlined, do-it-yourself tax filing solutions. This integrated approach allows the company to address a range of customer needs—from complex tax situations requiring expert support to straightforward filing processes that benefit from digital convenience. Furthermore, Block (H.&R.), Inc. extends its service offerings to include financial products designed to provide flexible financial relief and enhanced money management options.
Innovative Digital Solutions
Block (H.&R.), Inc. has been at the forefront of digital innovation within the tax services sector. Its user-friendly online platforms empower customers to file tax returns independently while still retaining access to live support when necessary. The digital framework not only simplifies the tax filing process but also integrates additional financial services, such as refund advance loans and mobile banking solutions, thereby creating a seamless and interactive client experience that is both secure and efficient.
Comprehensive Financial Products
Beyond traditional tax preparation, the company offers a range of financial products aimed at addressing immediate liquidity needs and promoting sound money management. These offerings include innovative refund advance loans that provide quick access to funds without impacting a customer's credit score, as well as a mobile banking service that facilitates everyday financial transactions. This diverse product suite underscores Block (H.&R.), Inc.'s holistic approach to financial wellness, catering to customers who require both tax expertise and supportive financial tools.
Client-Centric Expertise and Global Reach
With a commitment to delivering personalized service, Block (H.&R.), Inc. employs thousands of bilingual tax and client service professionals. Their expert guidance, combined with a widespread network of retail locations and digital touchpoints, ensures that clients receive high-quality, tailored advice regardless of their individual tax complexities. The company's expansive global operational footprint, spanning various U.S. territories as well as international markets, reinforces its ability to deliver efficient and reliable tax and financial services across diverse communities.
Competitive Landscape and Market Position
In a competitive industry marked by several specialized tax and financial service providers, Block (H.&R.), Inc. differentiates itself through its enduring legacy, extensive physical reach, and forward-thinking digital solutions. The company continuously refines its operational strategies by integrating technological enhancements with its core service offerings. This synthesis of traditional expertise and modern digital innovation not only bolsters its market position but also provides a comprehensive support system for individual taxpayers and small business owners alike.
Service Spectrum at a Glance
- Tax Preparation: Combining in-office expert assistance with intuitive digital do-it-yourself platforms for efficient tax return filing.
- Digital Transformation: Leveraging technology to deliver secure, user-friendly online tax solutions and financial services.
- Financial Products: Offering refund advance loans and mobile banking options that enhance customer financial flexibility.
- Global Reach: Operating an extensive network of retail and franchise locations across the United States and select international markets.
- Client Expertise: Employing a large team of bilingual and experienced professionals to ensure personalized and high-quality service.
Through its comprehensive service framework, Block (H.&R.), Inc. continues to empower its clients by offering reliable tax preparation, innovative digital solutions, and valuable financial products. This balanced approach, sustained by decades of industry experience, positions the company as a pivotal figure in the tax services and financial solutions market.
KANSAS CITY, Mo., April 27, 2021 – H&R Block (NYSE: HRB) announced its management will hold virtual investor meetings at Credit Suisse’s 3rd Annual Virtual eXtreme Services Conference on May 7, 2021. Interested parties can request a meeting through their Credit Suisse salesperson.
The company focuses on tax preparation, financial products, and small business solutions, blending digital innovation with human expertise. H&R Block aims to help clients achieve the best outcomes for tax time and manage their finances year-round.
H&R Block has appointed two new board members, Mia Mends and Sean Cohan, effective April 1, 2021. Mends, previously the Chief Administrative Officer at Sodexo, brings extensive experience in diversity and operational performance. Cohan, Chief Growth Officer at Nielsen, is known for driving significant international growth. Their appointments come as H&R Block embarks on a transformation journey, focusing on enhancing support for small businesses and improving financial solutions for the unbanked. The leadership changes are expected to strengthen the company's direction in blending digital and personal service.
H&R Block (NYSE: HRB) is poised to assist clients in claiming the new tax break for unemployment income as part of the American Rescue Plan Act. Clients who filed taxes with unemployment income in 2020 need not amend their returns, as per IRS guidance. The plan exempts the first $10,200 of unemployment income from taxation for eligible taxpayers. H&R Block is offering resources and updates to clients, addressing tax implications and job search credits, as states finalize their alignment with the federal tax break.
Block Advisors, a division of H&R Block, aims to assist small business owners in navigating the complexities of tax implications associated with pandemic-related stimulus aids, including the Payroll Protection Program and Economic Injury Disaster Loans. Recent findings reveal that just 28% of small business owners feel confident in understanding these financial impacts. Furthermore, 69% of owners value professional tax assistance. Block Advisors offers services designed to alleviate tax burdens, helping businesses thrive amidst ongoing financial challenges.
H&R Block (NYSE: HRB) announced on March 16, 2021, that the processing of third stimulus payments to Emerald Cards was completed. The IRS indicated that payments would be available in bank accounts by March 17. H&R Block has collaborated with the IRS to streamline this process. Clients can verify their payments through the myBlock app or by contacting the Emerald Card support line. Additionally, further stimulus payments may be accessible if conditions change during tax filings. More information can be found on H&R Block’s website regarding COVID-19 relief impacts on taxes.
H&R Block (NYSE: HRB) highlights the significance of the third stimulus payments for American households and small businesses. The IRS is set to initiate direct deposits for most individuals by March 17, 2021, with subsequent payments delivered in batches. Customers using the H&R Block Emerald Prepaid Mastercard® will be among the first to receive these funds. Clients can check their stimulus payment status via their myBlock account. Additional resources, including a stimulus payment calculator and tax impact guides, are available on H&R Block’s website.
H&R Block Announces New Leadership
On March 12, 2021, H&R Block (NYSE: HRB) appointed four vice presidents to enhance its retail and product experience divisions. This move aligns with the company’s strategic growth initiative, Block Horizons 2025. Jeff Jones, president and CEO, emphasized the importance of combining digital capabilities with human expertise to enhance the customer experience. New leaders include Karisa Booker, Mark Darling, Scott Runkel, and Ryan Weber, each bringing valuable experience to improve customer understanding and operational efficiency aimed at driving company growth.
H&R Block provides online tools to help individuals and small business owners navigate the new provisions of the American Rescue Plan Act. The Act offers significant changes in stimulus payments, providing $1,400 per individual and $2,800 per couple, with expanded eligibility for dependents. Key income thresholds have also shifted, with payments phasing out at lower income levels compared to previous rounds. Additionally, the Act includes a tax exemption for the first $10,200 of unemployment benefits for households earning under $150,000.
H&R Block, Inc. (HRB) reported its fiscal 2021 third quarter results, revealing a 41% decline in revenue to $308 million due to a delayed U.S. tax season. GAAP loss per share increased from $(0.66) to $(1.27>, while adjusted loss per share rose from $(0.59) to $(1.17. Despite these challenges, the company anticipates strong free cash flow and a quarterly dividend of $0.26 payable on April 1, 2021. The company remains optimistic about finishing the fiscal year strong, driven by its Block Horizons strategy.
H&R Block (NYSE: HRB) has announced the integration of its Block Advisors tax services with Wave's accounting software, simplifying tax filing for small business owners. This new feature allows automatic transfer of bookkeeping data to certified tax professionals, saving time during tax season. Ian Hardman from H&R Block highlighted the importance of reducing administrative burdens for small business owners. The seamless data transfer could aid businesses during challenging economic times due to the pandemic, improving both efficiency and accuracy in tax preparation.