Hippo Appoints Chief Claims Officer to Bolster Claims Innovation
Hippo (NYSE: HIPO) has appointed Grace Hanson as its first Chief Claims Officer, effective January 2022. Hanson, previously with Hiscox and Homesite Insurance, aims to enhance Hippo's claims organization as the company targets over 90% of U.S. homeowners. Her role focuses on leveraging technology and data to streamline claims processing while ensuring a customer-centric experience. This leadership change is part of Hippo's strategy to modernize home insurance through proactive solutions and improved claims handling.
- Appointment of Grace Hanson as Chief Claims Officer expected to enhance claims efficiency.
- Hanson brings extensive experience from Hiscox and Homesite Insurance, potentially elevating the customer claims experience.
- Focus on leveraging technology to modernize claims handling aligns with Hippo’s mission to transform home insurance.
- None.
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“Hippo is at the forefront of the customer-first approach in the home insurance space, leveraging cutting-edge technology to anticipate and solve homeowner problems before they emerge, and guiding them when they experience a loss,” said Hanson. “Protecting the home is a passion of mine and I’m excited to build on Hippo’s innovative successes to push the bar for customer experience in claims and take care of our customers when they need us most.”
Hippo is transforming the home insurance industry by protecting the joy of homeownership through proactive and consumer-focused products and services. A key component of Hippo’s approach is its personalized approach to claims, which Hanson will oversee, that works directly with customers to provide a reliable and painless claims experience. In her role, Hanson will extend the company’s use of technology and data to increase claims efficiency and ensure that customers are able to complete claims with limited effort and an empathic shoulder to lean on throughout the process.
“Hippo has done an exceptional job of modernizing the customer flow, risk mitigation through the use of IoT devices, and enhancing automation of the underwriting process; all of which create a delightful customer experience,” said
Hanson has developed a deep pedigree of insurance expertise and refined the ability to look at the claims function in a unique way. She has her finger on the pulse of the industry and is eager to drive modernization across Hippo’s claims organization. Previously, she was the Chief Claims Officer for Hiscox where she brought significant change to the claims function. In her career, Hanson built deep experience with InsurTech companies as SVP Chief Claims Officer of
“To Hippo, the best claims experience is not just managing a claim quickly and efficiently, but helping homeowners avoid the claim entirely. When you have someone with such a deep institutional background as Grace, who also understands the rate of change in the industry, she can absolutely help guide us in the areas of preventative, proactive services that help avoid that claim from happening,” said McCathron. “Her contributions to the company will transcend the claims function and it’s our belief that she will add value in almost every aspect of our company.”
Hanson has a Juris Doctor, cum laude, from
About Hippo
Hippo’s goal is to make homes safer and better protected so customers spend less time worrying about the burdens of homeownership and more time enjoying their homes and the life within. Harnessing real-time data, smart home technology, and a growing suite of home services, we are creating the first integrated home protection platform. Hippo is headquartered in
View source version on businesswire.com: https://www.businesswire.com/news/home/20211026005720/en/
press@hippo.com
Source: Hippo
FAQ
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