Hagerty Renews Multi-Year Partnership with Agero to Continue Delivering Specialized Roadside Assistance to Driving Enthusiasts
Agero, a leading provider of digital driver assistance services, has renewed its multi-year partnership with Hagerty (NYSE: HGTY), an automotive enthusiast brand and specialty vehicle insurance provider. This renewal allows Hagerty to continue offering specialized roadside assistance to its 770,500+ U.S. Drivers Club members.
The partnership addresses unique challenges faced by rare and exotic car enthusiasts, with 90% of Hagerty customers requiring towing services. Agero's platform offers personalized experiences, meeting specific equipment needs and providing top-tier customer support. The collaboration aims to enhance driver experiences, promote safety, and exceed member expectations, particularly during peak summer months when service requests double.
Agero, un fornitore leader di servizi digitali di assistenza per conducenti, ha rinnovato la sua partnership pluriennale con Hagerty (NYSE: HGTY), un marchio per appassionati di automobili e fornitore di assicurazione per veicoli specializzati. Questo rinnovo consente a Hagerty di continuare a offrire assistenza stradale specializzata ai suoi oltre 770.500 membri del Drivers Club negli Stati Uniti.
La partnership affronta le sfide uniche che devono affrontare gli appassionati di auto rare e sportive, con il 90% dei clienti di Hagerty che richiedono servizi di traino. La piattaforma di Agero offre esperienze personalizzate, soddisfacendo specifiche esigenze di attrezzature e fornendo un supporto clienti di alto livello. La collaborazione punta a migliorare le esperienze dei conducenti, promuovere la sicurezza e superare le aspettative dei membri, soprattutto durante i picchi estivi quando le richieste di servizio raddoppiano.
Agero, un proveedor líder de servicios digitales de asistencia para conductores, ha renovado su asociación plurianual con Hagerty (NYSE: HGTY), una marca para entusiastas de automóviles y proveedor de seguros para vehículos especializados. Esta renovación permite a Hagerty seguir ofreciendo asistencia en carretera especializada a sus más de 770,500 miembros del Drivers Club en EE.UU.
La asociación aborda desafíos únicos enfrentados por los entusiastas de automóviles raros y exóticos, con el 90% de los clientes de Hagerty requiriendo servicios de remolque. La plataforma de Agero ofrece experiencias personalizadas, cumpliendo con necesidades específicas de equipo y proporcionando un soporte al cliente de primer nivel. La colaboración tiene como objetivo mejorar las experiencias de los conductores, promover la seguridad y superar las expectativas de los miembros, especialmente durante los meses pico del verano cuando las solicitudes de servicio se duplican.
Agero는 디지털 드라이버 지원 서비스의 주요 제공업체로서 Hagerty와의 다년간 파트너십을 갱신했습니다 (NYSE: HGTY). Hagerty는 자동차 애호가 브랜드이자 특별 차량 보험 제공업체입니다. 이번 갱신을 통해 Hagerty는 770,500명 이상의 미국 드라이버 클럽 회원에게 전문 도로 지원 서비스를 계속해서 제공할 수 있습니다.
이 파트너십은 희귀하고 이국적인 자동차 애호가들이 직면한 독특한 과제를 다루며, Hagerty 고객의 90%가 견인 서비스를 필요로 합니다. Agero의 플랫폼은 개인화된 경험을 제공하여 특정 장비 요구를 충족하고 최상의 고객 지원을 제공합니다. 이 협업은 드라이버 경험을 향상하고 안전을 촉진하며, 특히 여름 성수기 동안 서비스 요청이 두 배로 증가할 때 회원의 기대를 초과하는 것을 목표로 합니다.
Agero, un fournisseur leader de services d'assistance aux conducteurs en numérique, a renouvelé son partenariat pluriannuel avec Hagerty (NYSE: HGTY), une marque pour passionnés d'automobiles et assureur de véhicules spécialisés. Ce renouvellement permet à Hagerty de continuer à offrir une assistance routière spécialisée à ses plus de 770 500 membres du Drivers Club aux États-Unis.
Le partenariat répond à des défis uniques rencontrés par les passionnés de voitures rares et exotiques, avec 90 % des clients de Hagerty nécessitant des services de remorquage. La plateforme d'Agero propose des expériences personnalisées, répondant à des besoins spécifiques d'équipement et offrant un service client de premier ordre. La collaboration vise à améliorer les expériences des conducteurs, à promouvoir la sécurité et à dépasser les attentes des membres, notamment pendant les mois d'été de pointe où les demandes de service doublent.
Agero, ein führender Anbieter von digitalen Fahrassistenzdiensten, hat seine mehrjährige Partnerschaft mit Hagerty (NYSE: HGTY), einer Marke für Automobilenthusiasten und Anbieter von Spezialfahrzeugversicherungen, erneuert. Diese Erneuerung ermöglicht es Hagerty, weiterhin spezialisierten Pannenhilfe-Service für seine über 770.500 Mitglieder des U.S. Drivers Club anzubieten.
Die Partnerschaft geht auf die einzigartigen Herausforderungen ein, mit denen Liebhaber seltener und exotischer Autos konfrontiert sind, da 90% der Hagerty-Kunden Abschleppdienste benötigen. Die Plattform von Agero bietet personalisierte Erfahrungen, erfüllt spezifische Anforderungen an die Ausrüstung und bietet erstklassigen Kundenservice. Die Zusammenarbeit zielt darauf ab, das Fahrerlebnis zu verbessern, die Sicherheit zu fördern und die Erwartungen der Mitglieder zu übertreffen, insbesondere in den Hauptsommermonaten, wenn sich die Serviceanfragen verdoppeln.
- Renewal of multi-year partnership with Hagerty, a leading specialty vehicle insurance provider
- Access to 770,500+ U.S. Drivers Club members for Agero's services
- Ability to meet specialized needs of rare and exotic vehicle owners
- Provision of data-driven insights to enhance customer experience
- Scalability to address volume increases during peak seasons
- High dependency on towing services, with 90% of Hagerty customers requiring tows
- Seasonal fluctuations in service demand, doubling during summer months
The renewal of Hagerty's partnership with Agero is a neutral development for Hagerty (NYSE: HGTY). While it ensures continuity in their specialized roadside assistance services, it doesn't significantly alter the company's market position or financial outlook.
Key points to consider:
- Hagerty's
770,500 U.S. members represent a niche market of classic and exotic car enthusiasts. - The partnership addresses unique challenges, with
90% of service requests requiring tows and double the volume during summer months. - Agero's data-driven platform and customizable services align well with Hagerty's specialized needs, potentially enhancing customer satisfaction.
However, the impact on Hagerty's stock is likely minimal, as this partnership renewal maintains the status quo rather than introducing new growth opportunities or cost savings.
From an insurance perspective, Hagerty's continued partnership with Agero is a strategic move to maintain high-quality service for their specialized clientele. The focus on rare and exotic vehicles presents unique risks and service requirements that Agero seems well-equipped to handle.
Key considerations:
- Customized roadside assistance can be a differentiator in the competitive specialty vehicle insurance market.
- Agero's data insights from 12 million annual roadside events could help Hagerty refine their risk assessment and pricing models.
- The partnership's emphasis on customer experience aligns with the high-touch service expectations of luxury and classic car owners.
While this partnership renewal doesn't directly impact Hagerty's underwriting or financials, it reinforces their commitment to customer service, which is important for retention and reputation in the specialty insurance segment.
The tech aspects of this partnership renewal highlight Agero's digital-first approach to roadside assistance, which is noteworthy in an industry that often lags in technological adoption. Key tech features include:
- API integration allowing seamless incorporation of Agero's services into Hagerty's mobile app.
- Real-time tracking of service providers, enhancing transparency and customer satisfaction.
- Data-driven dispatching to match the right service provider with each unique vehicle and situation.
- Analytics dashboards providing insights on performance and customer feedback.
While these technologies aren't groundbreaking, their application in the niche classic car market is innovative. This tech-enabled service model could potentially reduce operational costs and improve customer retention for Hagerty, though the direct impact on their financials isn't quantified in the announcement.
Renewed partnership enables Hagerty to continue bringing unmatched customer-focused experiences to Drivers Club members
“For our more than 770,500
The service demands of rare and exotic car enthusiasts present unique challenges, as approximately
Agero helps Hagerty ensure its customer needs are met by offering drivers a full suite of roadside assistance services along with a sophisticated, data-driven platform that delivers personalized user experiences. Agero’s intelligent platform allows for complete program configurability, which is essential for meeting the specialized needs of Hagerty drivers who travel in rare and exotic vehicles. The platform enables high-quality services that include meeting specific equipment needs, providing arrival time thresholds, delivering top-tier customer support, and more. Agero’s platform pulls data from the 12 million roadside events it responds to annually to drive product innovation and program insights that enhance the customer experience.
“Classic and exotic cars require a special touch but this should not compromise the integration of new technologies or sacrifice the customer satisfaction,” said Henry Stroup, Vice President of Client Success at Agero, who has worked with Hagerty for more than two decades. “Agero’s partnership with Hagerty is truly symbiotic. We’re fully aligned on leveraging specialized roadside assistance capabilities to refine service delivery and increase efficiencies. In continuing our journey with Hagerty, we remain committed to providing outstanding customer experiences, unmatched industry leading insights and transparency.”
Those outstanding customer experiences were on full display during the annual Pebble Beach Tour d’Elegance, which takes place during Monterey Car Week each year in
Hagerty and its Drivers Club are hyper-focused on ensuring the classic, rare, and exotic vehicles its drivers love remain protected and thrive into the future. Agero’s suite of services are designed to best support Hagerty drivers through:
-
Dynamic service provider dispatching. Agero curates a robust network of vetted service providers, ensuring the ideal provider with the right service capabilities is dispatched to the correct roadside event each time, providing faster and more reliable service. All service providers are held to the highest performance and compliance standards to enable effortless 24/7 roadside support to
100% ofU.S. zip codes.
- Transparent, digital experiences. With multiple digital request options, Hagerty drivers have seamless access to quick assistance and support via Hagerty’s mobile app, including text or live call options, service dispatch details, live truck tracking, and more. These capabilities are enabled through Agero’s robust APIs that allow powerful integration and provide customers a high level of transparency at every step of their request. Agero also has expertly trained customer support agents who are available and ready to service customer requests as needed.
- Extensive data insights and industry benchmarking. Visibility and transparency are crucial to providing Hagerty drivers with the highest level of service. Best in class NPS and key performance indicators are visible through easy-to-use dashboards, which also include customer feedback and event-level details.
To learn more about Agero’s industry-leading roadside assistance products and services for insurers and how you can partner with them, visit: https://www.agero.com/industry-solutions/insurance
About Agero
Wherever drivers go, we’re leading the way. Agero’s mission is to reimagine the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; configurable, white-label roadside assistance; comprehensive accident management services; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem.
The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of independent service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in
About Hagerty, Inc.
Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. The company is a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in
View source version on businesswire.com: https://www.businesswire.com/news/home/20240910679087/en/
Media Contact:
Jeannine Booton, Agero
jbooton@agero.com
617.905.2477
Source: Agero
FAQ
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