Understand Policyholders’ Claim Experiences with Medallia’s New Guidewire Marketplace App
Guidewire (NYSE: GWRE) and Medallia have launched the Ready for Guidewire validated accelerator for ClaimCenter, enhancing insurers' capabilities to gather real-time customer feedback during the claims process. This integration facilitates the secure storage of policyholder data, alerting claims handlers to issues, and provides vital analytics on customer experiences. By integrating feedback throughout the claims journey, insurers can improve service delivery and customer retention.
- Integration of Medallia’s accelerator enhances real-time feedback collection during claims.
- Improves customer retention and brand reputation through enhanced claims experience.
- Provides a unified view of customer feedback to inform business decisions.
- None.
Insurers know customer satisfaction with the claims experience is inextricably linked to retention and building a positive brand reputation that can attract new policyholders. Medallia’s platform enables insurers to gather feedback from claimants in near real-time throughout the claims process. With easy access to Voice of the Customer (VoC) insights, insurers can identify, assess, and quickly act to improve their policyholders’ experience.
Medallia's accelerator for Guidewire ClaimCenter allows insurers to collect data across significant moments during the claims process, including First Notice of Loss (FNOL). The technology enables survey invitations to be sent, allows feedback and sentiment data to be viewed, and facilitates follow-up on policyholder input within ClaimCenter.
Medallia’s accelerator enables insurers to:
- Securely store policyholder feedback within ClaimCenter and sync input from Medallia to Guidewire for a 360-degree view of the policyholder’s experience;
- Alert claims handlers and agents when they need to address issues with individual policyholders; and
- Understand systemic issues to improve the claims experience and enable claims management to make informed decisions on service delivery.
The solution allows ClaimCenter policy and claims data to be populated in Medallia Experience Cloud to provide analytics and customer segmentation. The real-time, secure API-based integration enables policyholder data to be stored and accessed within ClaimCenter.
“By capturing policyholders’ feedback throughout the claims journey, insurers can bring together multiple data points and have a unified view of their customer,” said
“Congratulations to Medallia on the release of its accelerator for ClaimCenter, providing an interactive tool to gain a deeper understanding of the customer experience,” said
About Medallia
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.
About Guidewire PartnerConnect ecosystem and Ready for Guidewire
Guidewire PartnerConnect Solution partners provide software, technology, and data solutions as well as insurance support services. Our Solution partners help drive business value and innovation for insurers by developing and delivering integrations, extensions, apps, and other complementary solutions for Guidewire products. All of our Ready for Guidewire partner solutions are validated for security, quality, and compatibility with Guidewire, and can be found on the
For more information about Guidewire PartnerConnect, please visit http://www.guidewire.com/partners.
About
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 450 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.
NOTE: For information about Guidewire’s trademarks, visit https://www.guidewire.com/legal-notices.
View source version on businesswire.com: https://www.businesswire.com/news/home/20220323005308/en/
Senior Public Relations Manager
+1.650.464.1177
mcobb@guidewire.com
Vice President, Communications
Medallia
press@medallia.com
Source: Guidewire
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