Topdanmark deploys Guidewire for reduced IT complexity and omnichannel customer engagement

Rhea-AI Summary

Guidewire (NYSE: GWRE) announced its strategic implementation at Topdanmark, Denmark's second largest insurance firm, aiming to reduce IT complexity and enhance customer engagement across channels. The deployment, part of a broader digital transformation, supports Topdanmark's Agriculture division and integrates with Salesforce (NEO: CRM). The initiative has received positive internal feedback, highlighting ease of use and functionality. Further Guidewire implementations are planned for Topdanmark's Private and Commercial divisions in 2022.

Positive

• Topdanmark's implementation of Guidewire aims to reduce IT architecture complexity.
• Integration with Salesforce enhances customer engagement and service quality.
• Positive internal feedback about the platform's intuitiveness and ease of use.
• Plans for further Guidewire deployments in 2022 for additional divisions.

Negative

• None.

LONDON--(BUSINESS WIRE)-- Guidewire (NYSE: GWRE) today announced that Topdanmark, Denmark’s second largest insurance company, has implemented Guidewire to lower IT architecture complexity and focus on the development of a strong platform with streamlined systems. The implementation will enable Topdanmark to engage more effectively with customers across multiple channels, to digitize policy and billing processes, and enable self-service functionality.

Guidewire has been deployed to Topdanmark’s wind turbine, property, and content lines of business in their Agriculture division. This has been in parallel with deployment of a Salesforce platform that is deeply integrated with Guidewire. Further Guidewire deployments are planned in 2022 for their Private and Commercial divisions.

"It has been vital for us to get the cornerstone right from the beginning by creating basic Danish insurance processes, integrations, and customer communication,” said Monica Diaz, Head of Agriculture and Commercial division. "With the cornerstone in place, we now shift our focus to develop additional products for our agriculture and private customers. We have had very few issues with the platform as we continue to roll out additional functionality at a high pace. Early internal feedback is that the platform is intuitive and easy to use; with about 150 users currently expected to increase to around 500 to 600."

Real-time insight enhances the customer experience

According to Topdanmark, more than ever before, sales representatives and service employees need to understand their customers’ specific needs and desires. In this case, it is incumbent on the insurance company to provide the technology, tools, and knowledge for them to achieve this.

"Through enhanced systems and data analytics from Guidewire and Salesforce, we have empowered our colleagues, so they are able to translate this into the quality service our customers are right to expect," added Monica Diaz.

"I want to congratulate Topdanmark on their successful deployment," commented Laurent Fontaine, Group VP, Sales, EMEA, Guidewire Software. "We are delighted to have played a role in this dynamic organisation’s digital transformation with their laser focus on delivering continuous service and product improvement."

About Guidewire

Guidewire is the platform general insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 450 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localisation, and innovation.

For more information, please visit www.guidewire.com and follow us on twitter: @Guidewire_PandC.

NOTE: For information about Guidewire’s trademarks, visit https://www.guidewire.com/legal-notices.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220623005048/en/

Daniel Couzens

Allison + Partners

+44(0)203 971 4308

guidewire@allisonpr.com

Louise Bradley

PR & Communications – EMEA, Guidewire

+44(0)7474 837 860

lbradley@guidewire.com

Source: Guidewire

FAQ

What is the significance of Guidewire's implementation at Topdanmark?

The implementation aims to reduce IT complexity and enhance customer engagement across multiple channels.

How does Guidewire integrate with Salesforce for Topdanmark?

Guidewire is deeply integrated with Salesforce to improve service quality and streamline processes.

What divisions will Guidewire be deployed in Topdanmark in 2022?

Further Guidewire deployments are planned for Topdanmark's Private and Commercial divisions in 2022.

What feedback has Topdanmark received about the Guidewire platform?

Early internal feedback has been positive, citing the platform's intuitiveness and ease of use.