CORRECTING and REPLACING SAISON Auto & Fire Insurance Introduces Guidewire to Modernize Claims Operations in the Cloud
SAISON Auto & Fire Insurance, a direct non-life insurance company in Japan, has implemented Guidewire ClaimCenter on Guidewire Cloud to modernize its claims operations. This marks the first Guidewire Cloud implementation in Japan. The project, led by Capgemini, focuses on personal auto insurance claims.
Key points:
- Implementation aims to enhance flexibility, scalability, and customer responsiveness
- Expected benefits include streamlined workflows, improved productivity, and better customer satisfaction
- Enables easy integration with insurtech solutions from Guidewire Marketplace
- Supports SAISON's digital transformation and e-commerce-based business model
The move is expected to simplify IT operations, standardize business processes, and strengthen management functions, ultimately leading to faster incident response and improved service quality.
SAISON Auto & Fire Insurance, una compagnia di assicurazioni non vita giapponese, ha implementato Guidewire ClaimCenter su Guidewire Cloud per modernizzare le sue operazioni di gestione dei sinistri. Questo segna la prima implementazione di Guidewire Cloud in Giappone. Il progetto, guidato da Capgemini, si concentra sui sinistri auto personali.
Punti chiave:
- L'implementazione mira a migliorare flessibilità, scalabilità e reattività nei confronti dei clienti
- I benefici attesi includono flussi di lavoro semplificati, produttività migliorata e maggiore soddisfazione del cliente
- Consente una facile integrazione con soluzioni insurtech dal Guidewire Marketplace
- Sostiene la trasformazione digitale di SAISON e il modello di business basato sull'e-commerce
Questo cambiamento dovrebbe semplificare le operazioni IT, standardizzare i processi aziendali e rafforzare le funzioni di gestione, portando infine a una risposta più rapida agli incidenti e a un miglioramento della qualità del servizio.
SAISON Auto & Fire Insurance, una compañía de seguros No Vida en Japón, ha implementado Guidewire ClaimCenter en Guidewire Cloud para modernizar sus operaciones de reclamaciones. Esta es la primera implementación de Guidewire Cloud en Japón. El proyecto, liderado por Capgemini, se centra en las reclamaciones de seguros de automóviles personales.
Puntos clave:
- La implementación busca mejorar la flexibilidad, la escalabilidad y la capacidad de respuesta al cliente
- Los beneficios esperados incluyen flujos de trabajo simplificados, mayor productividad y mejor satisfacción del cliente
- Permite una fácil integración con soluciones insurtech del Guidewire Marketplace
- Apoya la transformación digital de SAISON y su modelo de negocio basado en el comercio electrónico
Se espera que este movimiento simplifique las operaciones de TI, estandarice los procesos empresariales y fortalezca las funciones de gestión, lo que a su vez llevará a una respuesta más rápida a los incidentes y a una mejora en la calidad del servicio.
SAISON Auto & Fire Insurance는 일본의 비생명 보험사로서, 클레임 운영을 현대화하기 위해 Guidewire ClaimCenter를 Guidewire Cloud에서 구현했습니다. 이는 일본에서 첫 번째 Guidewire Cloud 구현입니다. 이 프로젝트는 Capgemini가 주도하며, 개인 자동차 보험 클레임에 중점을 두고 있습니다.
주요 내용:
- 구현 목표는 유연성, 확장성 및 고객 대응 능력을 향상시키는 것입니다.
- 기대되는 혜택으로는 간소화된 업무 흐름, 개선된 생산성 및 더 나은 고객 만족도가 포함됩니다.
- Guidewire Marketplace에서 insurtech 솔루션과의 쉬운 통합을 가능하게 합니다.
- SAISON의 디지털 전환 및 전자 상거래 기반 비즈니스 모델을 지원합니다.
이러한 조치는 IT 운영을 간소화하고 비즈니스 프로세스를 표준화하며 관리 기능을 강화하여 궁극적으로 더 빠른 사고 대응과 개선된 서비스 품질로 이어질 것으로 기대됩니다.
SAISON Auto & Fire Insurance, une compagnie d'assurance non-vie au Japon, a mis en œuvre Guidewire ClaimCenter sur Guidewire Cloud afin de moderniser ses opérations de gestion des sinistres. Cela marque la première implémentation de Guidewire Cloud au Japon. Le projet, dirigé par Capgemini, se concentre sur les réclamations d'assurance automobile personnelle.
Points clés :
- L'implémentation vise à améliorer la flexibilité, l'évolutivité et la réactivité envers les clients
- Les avantages attendus incluent des flux de travail rationalisés, une productivité améliorée et une meilleure satisfaction client
- Permet une intégration facile avec des solutions insurtech du Guidewire Marketplace
- Supporte la transformation numérique de SAISON et son modèle commercial basé sur le commerce électronique
Cette démarche devrait simplifier les opérations informatiques, standardiser les processus métier et renforcer les fonctions de gestion, ce qui devrait finalement conduire à une réponse plus rapide aux incidents et à une amélioration de la qualité du service.
SAISON Auto & Fire Insurance, ein Nicht-Lebensversicherungsunternehmen in Japan, hat Guidewire ClaimCenter in Guidewire Cloud implementiert, um seine Schadensabwicklung zu modernisieren. Dies stellt die erste Implementierung von Guidewire Cloud in Japan dar. Das Projekt, geleitet von Capgemini, konzentriert sich auf persönliche Kfz-Versicherungsansprüche.
Wichtige Punkte:
- Die Implementierung zielt darauf ab, Flexibilität, Skalierbarkeit und Kundenreaktionsvermögen zu verbessern
- Erwartete Vorteile umfassen optimierte Arbeitsabläufe, verbesserte Produktivität und höhere Kundenzufriedenheit
- Ermöglicht eine einfache Integration mit Insurtech-Lösungen aus dem Guidewire Marketplace
- Unterstützt die digitale Transformation von SAISON und das auf E-Commerce basierende Geschäftsmodell
Die Maßnahme soll die IT-Betriebsabläufe vereinfachen, Geschäftsprozesse standardisieren und Managementfunktionen stärken, was letztlich zu schnelleren Reaktionszeiten auf Vorfälle und einer Verbesserung der Servicequalität führen wird.
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The updated release reads:
SAISON AUTO & FIRE INSURANCE INTRODUCES GUIDEWIRE TO MODERNIZE CLAIMS OPERATIONS IN THE CLOUD
SAISON AUTOMOBILE AND FIRE INSURANCE COMPANY, LIMITED ("SAISON Auto & Fire Insurance"), a direct non-life (P&C) insurance company and part of the Sompo Group, and Guidewire (NYSE: GWRE) today announced that SAISON Auto & Fire Insurance is leveraging Guidewire ClaimCenter as its new management system for insurance claims operations. The company implemented ClaimCenter on Guidewire Cloud for the personal auto insurance space. The implementation project was led by Capgemini, a Global Premier member of the Guidewire PartnerConnect consulting program.
Katsuhito Nakagawa, President and CEO of SAISON Auto & Fire Insurance, said: "As our company has grown, the number of claims has been increasing year on year, and we needed to respond appropriately. We chose ClaimCenter running on Guidewire Cloud because we believed it would be flexible and scalable enough to respond quickly to our customers' needs and ensure long-term business success. We run an e-commerce-based business, and the Guidewire Cloud infrastructure is literally our lifeline for our continued and stable business operations. We are delighted to be the first Guidewire customer in
Nakagawa continues: "We expect that the transfer of system maintenance to Guidewire will simplify the IT operations involved in claims. It has also allowed us to stay up to date with the latest technologies related to claims operations that will enhance our business and systems. Guidewire Cloud enables you to leverage the capabilities of ClaimCenter through easy integration with best-in-class insurtech solutions that are part of the Guidewire Marketplace and PartnerConnect ecosystem. We will accelerate our digital transformation, streamline our workflows, and deliver more value to our customers."
Finally, Nakagawa concludes as follows: "As the transition to Guidewire ClaimCenter progresses, we expect to standardize business processes and strengthen management functions, which will enable faster incident response and improve productivity, as well as improve quality by improving customer satisfaction and reducing complaints."
Hiroyasu Hozumi, Managing Director of Capgemini Japan, said, “Technology plays a central role in both digital and sustainability transformations as it creates opportunities to make products, services and operations smarter. At Capgemini, we see cloud as a foundation for organisations to digitally transform. By leveraging the right technology solutions with global best practices, we aim to co-create business value with our clients to increase operational productivity and efficiency in
Christina Colby, Chief Customer Officer at Guidewire, said: "We congratulate SAISON Auto & Fire Insurance on their more-than-41-year service history and congratulate them on their future-proof successful implementation of ClaimCenter on Guidewire Cloud. As SAISON pursues its mission to create a world where digital insurance experiences are the norm, we are excited to see ClaimCenter serve as the technology foundation for their claims operations. SAISON Auto & Fire Insurance will continue to provide products and services that customers choose for their ease of use as a 'direct insurance company' that connects directly with customers by utilizing the functions of ClaimCenter, and will further support the realization of a rich life for customers."
About SAISON Auto Fire Insurance Co., Ltd.
SAISON Auto & Fire Insurance Co., Ltd. offers a wide range of non-life insurance products, including automobile insurance, as well as property compensation services such as accident response, vehicle repairs, and various road assistance. For more information, see https://www.ins-SAISON.co.jp/.
About Guidewire Software
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and machine learning to deliver our platform as a cloud service. More than 540 insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with more than 1,600 successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit http://www.guidewire.com/ and follow us on X (formerly known as Twitter) and LinkedIn.
Note: Guidewire's trademark information can be found here. https://www.guidewire.com/legal-notices
View source version on businesswire.com: https://www.businesswire.com/news/home/20240722019672/en/
Albert Lin
Public Relations Manager
Guidewire Software, Inc.
+1.415.205.4214
allin@guidewire.com
Source: Guidewire
FAQ
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