KC Water Introduces Three Utility Payment Kiosks to Improve Customer Experience
CityBase has partnered with KC Water to enhance utility payment options by installing three self-service kiosks in Kansas City, MO. These kiosks will allow customers to pay bills using cash, check, or card without incurring fees. They will be located at City Hall and the KC Water customer service center. This initiative aims to improve accessibility and reduce wait times, with average transaction times under a minute. CityBase, a unit of GTY Technology Holdings Inc. (NASDAQ: GTYH), focuses on modernizing government payment technology.
- Installation of three self-service kiosks enhances customer payment options.
- No fees for cash or check transactions, appealing to vulnerable customers.
- Average transaction time of under one minute improves service efficiency.
- None.
CityBase, a leading provider of government and utility payment technology, today announced a new engagement with KC Water to make utility payments safer, easier, and more accessible for all customers with the installation of three self-service payment kiosks. CityBase is a business unit of GTY Technology Holdings Inc. (Nasdaq: GTYH), a leading provider of SaaS/Cloud solutions for the public sector.
KC Water serves 170,000 residential and business utility customers in Kansas City, MO. The new kiosks will be located at the two locations where KC Water takes in-person payments, and will enable customers to make payments using cash, check, or card safely and securely. One indoor kiosk will be located in the payment center at the Treasurer’s Office in City Hall, 414 East 12th Street. One indoor and one 24/7-accessible outdoor kiosk will be located at the KC Water customer service and payment center at 4800 East 63rd Street.
At each kiosk pay station, customers will have options to review their balance using an account number, make a full or partial payment, and receive a printed, texted, or emailed receipt immediately. Customers paying by cash or check will not incur any fees. According to CityBase kiosk usage data, the average kiosk transaction takes under a minute to complete, which helps eliminate lines and reduce foot traffic in payment centers for simple bill pay.
“We are committed to accessibility and quality service for all our customers. We wanted to provide a new payment option that would make it more convenient for customers to pay in person without facing unnecessary fees and delays from a third party, external outlet,” said John Clarkson, Customer Service Officer at KC Water. “By having our own KC Water kiosks, we can guarantee payments post instantly, so customers don’t have to worry about their payment being processed on time. We chose CityBase because their technology is fast and easy to use, and they share our commitment to providing exceptional service to our customers.”
“KC Water is doubling down on customer service by ensuring their walk-in customers won’t face extra fees or other obstacles to paying their bills,” said Mike Duffy, CEO and founder of CityBase. “This is particularly important for cash customers, who are often the most vulnerable during crises like the pandemic. We look forward to working with KC Water to enable a safe and convenient payment experience for all of their customers.”
About CityBase
CityBase makes government and utility technology that modernizes and unifies the way people find, apply, and pay for services. More than 100 government agencies, utilities, cities, and counties use CityBase technology to provide hassle-free payments and digital services to their customers and staff. CityBase integrates payment functionality, business processes, and communications onto a central, cloud-based platform that consumers can access through the web, mobile, kiosk, or point of sale. Learn more at thecitybase.com.
About GTY Technology Holdings Inc.
GTY Technology Holdings Inc. (NASDAQ:GTYH) (“GTY”) brings leading public sector technology companies together to achieve a new standard in stakeholder engagement and resource management. Through its six business units, GTY offers an intuitive cloud-based suite of solutions for state and local governments, education institutions, and healthcare organizations spanning functions in procurement, payments, grant management, budgeting, and permitting: Bonfire provides strategic sourcing and procurement software to enable confident and compliant spending decisions; CityBase provides government payment solutions to connect constituents with utilities and government agencies; eCivis offers a grant management system to maximize grant revenues and track performance; OpenCounter provides government permitting software to guide applicants through complex permitting and licensing procedures; Questica offers budget preparation and management software to deliver on financial and non- financial strategic objectives; Sherpa provides public sector budgeting software and consulting services.
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