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Eurotunnel Launches FIRST, the New Premium Offer for its Freight Customers
Rhea-AI Impact
(Low)
Rhea-AI Sentiment
(Very Positive)
Tags
Rhea-AI Summary
Eurotunnel has launched a new service called FIRST aimed at enhancing the freight customer experience. This subscription-based service provides priority access to check-in, boarding, and customs facilities, alongside digitized processes for smoother crossings. A customer satisfaction rate exceeding 95% was noted during testing. Eurotunnel anticipates that FIRST subscriptions could account for up to 10% of freight traffic volume in the long term, reinforcing its position in the cross-Channel market.
Positive
FIRST service offers priority access to check-in and customs, improving customer experience.
Customer satisfaction exceeded 95% during testing.
Potential for FIRST subscriptions to represent up to 10% of freight traffic volume.
Negative
None.
PARIS--(BUSINESS WIRE)--
Regulatory News:
Eurotunnel (Paris:GET) is launching FIRST, a distinctive new service to better meet the needs of freight customers who are looking for additional time savings and dedicated support on their channel crossings.
First is a subscription-based offer that includes a range of innovative services, including priority access to check-in lanes, boarding lanes and to the Douane/SIVEP customs, plant and animal control centres. Digitisation of the customer journey also allows automatic recognition of truck number plates, guaranteeing a smooth and simplified journey.
The service has been tested over several months and the customer satisfaction rate for users exceed 95%. This new offer will reinforce the attractiveness of Le Shuttle Freight and generate additional demand.
In the long term, subscriptions to FIRST could represent up to 10% of the volume of freight traffic.
Deborah Merrens, Eurotunnel Chief Commercial Officer, said: "This new commercial proposition is an answer to the increasing demand for speed and fluidity from our customers and strengthens Eurotunnel Le Shuttle Freight's leadership in the cross-Channel market. The success of the test phase already demonstrates the relevance of this new service."
About Getlink
Getlink SE (Euronext Paris: GET) is, through its subsidiary Eurotunnel, the concessionaire of the Channel Tunnel infrastructure until 2086 and operates Truck and Passenger Shuttle services (cars and coaches) between Folkestone (UK) and Calais (France). Since 31 December 2020Eurotunnel has been developing the smart border so that the Tunnel remains the fastest, most reliable, easiest and most environmentally friendly way to cross the Channel. Since its inauguration in 1994, more than 481 million people and 99 million vehicles have travelled through the Channel Tunnel. This unique land link, which sees 25% of trade between the Continent and the United Kingdom, has become a vital link reinforced by the ElecLink electrical interconnector installed in the Tunnel, which helps to balance energy needs between France and the United Kingdom. Getlink complements its sustainable mobility services with its rail freight subsidiary Europorte. Committed to "low-carbon" services that control their impact on its environment (through its activities the Group avoids the equivalent of 2 million tonnes of CO2 per year), Getlink has placed at the heart of its concerns the place given to people, nature and places.
FIRST is a new subscription-based service by Eurotunnel that provides freight customers with priority access and digitized processes for smoother crossings.
How was the customer satisfaction for Eurotunnel's FIRST service?
Customer satisfaction for the FIRST service exceeded 95% during its testing phase.
What percentage of freight traffic could FIRST subscriptions account for?
FIRST subscriptions could represent up to 10% of the freight traffic volume in the long term.
When was Eurotunnel's FIRST service launched?
Eurotunnel launched the FIRST service as part of its ongoing efforts to enhance freight customer experience.
