CGI recognized as a Leader in the IDC MarketScape Report of Worldwide Service Providers for Utilities Customer Operations
CGI (TSX: GIB.A) (NYSE: GIB) has been recognized as a Leader in the IDC MarketScape Report for Worldwide Service Providers for Utilities Customer Operations. The company's strong capabilities in utilities' customer operations and business innovation were highlighted in the assessment.
With over four decades of experience in the utilities sector, CGI offers comprehensive services including business consulting, IP, and business process outsourcing (BPO). The company's innovation integrates AI, robotic automation, and machine learning into core solutions like OpenGrid, u@cloud, and RMS.
CGI's portfolio includes 24 industry solution offerings across various utility operations, including established systems like Kolibri, BFUS, IS Suite, and efluid. According to CGI's recent research involving 174 energy and utilities executives, the sector's top priorities include optimizing investments, securing operations, and improving data quality for AI implementation.
CGI (TSX: GIB.A) (NYSE: GIB) è stata riconosciuta come Leader nel rapporto IDC MarketScape per i fornitori di servizi a livello mondiale per le operazioni clienti delle utilities. Le forti capacità dell'azienda nelle operazioni clienti delle utilities e nell'innovazione aziendale sono state messe in evidenza nella valutazione.
Con oltre quattro decenni di esperienza nel settore delle utilities, CGI offre servizi completi che comprendono consulenza aziendale, IP e outsourcing dei processi aziendali (BPO). L'innovazione dell'azienda integra AI, automazione robotica e machine learning nelle soluzioni core come OpenGrid, u@cloud e RMS.
Il portfolio di CGI include 24 offerte di soluzioni industriali in diverse operazioni di utilities, tra cui sistemi consolidati come Kolibri, BFUS, IS Suite ed efluid. Secondo l'ultima ricerca di CGI, che ha coinvolto 174 dirigenti del settore energetico e delle utilities, le principali priorità del settore includono l'ottimizzazione degli investimenti, la sicurezza delle operazioni e il miglioramento della qualità dei dati per l'implementazione dell'AI.
CGI (TSX: GIB.A) (NYSE: GIB) ha sido reconocida como Líder en el Informe IDC MarketScape para Proveedores de Servicios a Nivel Mundial para Operaciones de Clientes de Servicios Públicos. Las sólidas capacidades de la empresa en las operaciones de clientes de servicios públicos y la innovación empresarial se destacaron en la evaluación.
Con más de cuatro décadas de experiencia en el sector de servicios públicos, CGI ofrece servicios integrales que incluyen consultoría empresarial, IP y externalización de procesos empresariales (BPO). La innovación de la empresa integra IA, automatización robótica y aprendizaje automático en soluciones centrales como OpenGrid, u@cloud y RMS.
El portafolio de CGI incluye 24 ofertas de soluciones industriales en varias operaciones de servicios públicos, incluidos sistemas establecidos como Kolibri, BFUS, IS Suite y efluid. Según una investigación reciente de CGI que involucró a 174 ejecutivos de energía y servicios públicos, las principales prioridades del sector incluyen la optimización de inversiones, la seguridad de las operaciones y la mejora de la calidad de los datos para la implementación de IA.
CGI (TSX: GIB.A) (NYSE: GIB)는 유틸리티 고객 운영을 위한 세계 서비스 제공업체에 대한 IDC MarketScape 보고서에서 리더로 인정 받았습니다. 회사의 유틸리티 고객 운영 및 비즈니스 혁신에 대한 강력한 역량이 평가에서 강조되었습니다.
40년 이상의 경험을 가진 CGI는 비즈니스 컨설팅, IP 및 비즈니스 프로세스 아웃소싱(BPO)을 포함한 포괄적인 서비스를 제공합니다. 회사의 혁신은 AI, 로봇 자동화 및 머신 러닝을 OpenGrid, u@cloud 및 RMS와 같은 핵심 솔루션에 통합합니다.
CGI의 포트폴리오에는 Kolibri, BFUS, IS Suite 및 efluid와 같은 확립된 시스템을 포함하여 다양한 유틸리티 운영을 위한 24개의 산업 솔루션 제공이 포함되어 있습니다. 174명의 에너지 및 유틸리티 경영진이 참여한 최근 CGI 연구에 따르면, 이 분야의 주요 우선사항은 투자 최적화, 운영 보안 및 AI 구현을 위한 데이터 품질 향상입니다.
CGI (TSX: GIB.A) (NYSE: GIB) a été reconnue comme Leader dans le rapport IDC MarketScape pour les fournisseurs de services à l'échelle mondiale pour les opérations clients des services publics. Les solides capacités de l'entreprise dans les opérations clients des services publics et l'innovation commerciale ont été mises en avant dans l'évaluation.
Avec plus de quarante ans d'expérience dans le secteur des services publics, CGI offre des services complets, y compris le conseil commercial, l'IP et l'externalisation des processus d'affaires (BPO). L'innovation de l'entreprise intègre IA, automatisation robotique et apprentissage automatique dans des solutions clés telles qu'OpenGrid, u@cloud et RMS.
Le portefeuille de CGI comprend 24 offres de solutions industrielles dans diverses opérations de services publics, y compris des systèmes établis tels que Kolibri, BFUS, IS Suite et efluid. Selon une récente recherche de CGI impliquant 174 dirigeants du secteur de l'énergie et des services publics, les principales priorités du secteur comprennent l'optimisation des investissements, la sécurisation des opérations et l'amélioration de la qualité des données pour la mise en œuvre de l'IA.
CGI (TSX: GIB.A) (NYSE: GIB) wurde als Führer im IDC MarketScape-Bericht für weltweite Dienstleister im Bereich Kundenoperationen von Versorgungsunternehmen anerkannt. Die starken Fähigkeiten des Unternehmens in den Kundenoperationen und der Geschäftsinnovation im Bereich Versorgungsunternehmen wurden in der Bewertung hervorgehoben.
Mit über vier Jahrzehnten Erfahrung im Versorgungssektor bietet CGI umfassende Dienstleistungen an, darunter Unternehmensberatung, IP und Business Process Outsourcing (BPO). Die Innovation des Unternehmens integriert Künstliche Intelligenz, robotergestützte Automatisierung und maschinelles Lernen in Kernlösungen wie OpenGrid, u@cloud und RMS.
Das Portfolio von CGI umfasst 24 branchenspezifische Lösungsangebote in verschiedenen Versorgungsoperationen, darunter etablierte Systeme wie Kolibri, BFUS, IS Suite und efluid. Laut einer aktuellen Untersuchung von CGI, die 174 Führungskräfte aus der Energie- und Versorgungsbranche einbezog, gehören zu den wichtigsten Prioritäten des Sektors die Optimierung von Investitionen, die Sicherung von Operationen und die Verbesserung der Datenqualität für die Implementierung von KI.
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The IDC MarketScape noted, "CGI has strong capabilities in the use cases evaluated in this vendor assessment regarding utilities' customer operations, with solid experience in utilities' business innovation." By offering a range of services, covering business consulting, IP, and business process outsourcing (BPO), CGI has successfully established long-term relationships with some of the largest utilities in
"CGI brings more than four decades of experience in the utilities sector, offering end-to-end IT services, with an outcomes-based business thinking and consulting, combined with its own proprietary utility software and global partner IP solutions," said Gaia Gallotti, Research Director and Head of IDC Energy Insights in
According to the IDC MarketScape, "Among CGI's best-known distinctive capabilities in utilities is its portfolio of 24 industry solution offerings across plant monitoring, asset management, energy storage, transmission and distribution, energy markets, retail and billing. Examples in retail and billing include established utility business systems such as Kolibri, BFUS, IS Suite and efluid, meter data management system Sm@rtering and the new u@cloud billing and customer care solution."
"We believe CGI's recognition as a Leader in the IDC MarketScape highlights our commitment to delivering innovative solutions that meet the evolving needs of utility providers. With a focus on integrating advanced technologies into our service offerings, CGI is well-positioned to support utilities in navigating the complexities of modern energy markets to drive tangible business outcomes while enhancing customer satisfaction and operational efficiency," said Peter Warren, Vice-President and CGI's Global Industry Lead for Energy & Utilities.
According to CGI's most recent annual global proprietary research, the top trends and priorities in energy and utilities focus on optimizing investments and securing operations. CGI's research, having consulted 174 energy and utilities executives, reveals that clients are prioritizing data quality as they realize its impact on AI, whilst climate, digital and value chain impacts continue to shape the business.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.
About CGI
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 90,250 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA
*IDC MarketScape: Worldwide Service Providers for Utilities Customer Operations 2024 Vendor Assessment (#US52038724), December 2024
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SOURCE CGI Inc.
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