C-suite agenda seeks growth and innovation in balance with cost control and efficiency
Rhea-AI Summary
CGI's annual global research, based on interviews with over 1,800 business and technology executives, reveals three key trends in the IT and business consulting sector:
- Rebalancing cost savings with revenue growth: Clients are focusing on innovation, new products/services, and improved customer experience while maintaining cost control.
- Closer business and IT alignment: Alignment between business and IT operations is at its highest level, driven by efficiency focus and digital technologies.
- Increasing advantages for digital leaders: Those with successful digital strategies are widening the gap in achieving desired outcomes.
The research also highlights a significant increase in AI implementation, with 26% of executives implementing traditional AI and 79% exploring generative AI. AI tops innovation investment priorities for the next three years, reflecting its potential to transform business models and drive efficiency.
Positive
- Renewed focus on revenue growth and innovation alongside cost control
- Highest level of alignment between business and IT operations
- Digital leaders achieving better outcomes in various areas
- 26% of executives implementing traditional AI, up 10 percentage points year-over-year
- 79% of executives investigating or conducting proofs of concept for generative AI
- AI tops clients' innovation investment priorities for the next three years
Negative
- None.
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CGI global research also reveals that AI rises in priority to accelerate outcomes, while digital leader advantages widen
- Rebalancing cost savings with revenue growth: As clients shift to a renewed focus on revenue growth, they cite the need to drive innovation, introduce new products and services, and improve the customer and citizen experience, while also achieving modernization, optimization and cost control.
- Closer business and IT alignment: The alignment between business and IT operations to execute a shared strategy is at its highest level. CGI sees the primary drivers for this as a combination of business efficiency focus and the use of digital technologies, including artificial intelligence (AI), to drive business outcomes.
- Increasing advantages for digital leaders: Digital leaders (those producing expected results from their digital strategies) are widening the gap in achieving desired outcomes compared to those building and launching their strategies. For example, digital leaders are more successful in expanding their data strategies, modernizing legacy systems, driving business model agility, using managed services, and implementing advanced technologies, including AI.
"This resurgence in growth as a priority, along with a continued focus on cost savings through efficiencies, is well aligned to CGI's end-to-end services and solutions and our focus on delivering tangible business outcomes," said Jean-Michel Baticle, President & Chief Operating Officer, CGI. "We expect the dual agenda of growth and efficiencies to drive new opportunities to help clients evolve their business models, apply innovation, and accelerate a shared business and IT agenda to achieve ROI-led digital transformation."
As executives pursue this dual agenda, they are increasingly looking to AI. Across industries, CGI's research reveals that
"AI presents a paradigm shift that we haven't seen since the adoption of the Internet," said Dr. Diane Gutiw, Vice President, Global AI Research Lead at CGI. "As CGI's global research demonstrates, industry executives are pursuing AI to evolve entire business models, inform critical decisions, increase efficiency, and accelerate both savings and growth."
For additional global insights from the CGI Voice of Our Clients (VOC), as well as industry-specific insights, visit cgi.com.
About CGI Voice of Our Clients
Annually, CGI leaders around the world conduct in-depth interviews with business and IT executives on a range of strategic topics affecting their enterprises. The resulting industry insights—including the attributes of digital leaders—lead to actions that help clients better serve their customers and citizens. This year, CGI interviewed more than 1,800 executives, a majority of whom are C-level, across the industries and geographies the company serves. These in-depth discussions covered topics such as digitization, business agility, innovation, cybersecurity, regulatory compliance, sustainability, change management and more. Over the past five years, one million data points have been collected through this research for trending and comparison purposes. Learn more at cgi.com/voice-of-our-clients.
About CGI
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 90,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2023 reported revenue is CA
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SOURCE CGI Inc.
FAQ
What are the key findings of CGI's 2024 global research for the IT and business consulting sector?
How has AI implementation changed according to CGI's research in 2024?
What is the focus of executives regarding AI investment according to CGI's 2024 research?
How does CGI (GIB) plan to address the dual agenda of growth and efficiencies revealed in their 2024 research?
