Gen Reports 18th Consecutive Quarter of Growth in Q3 FY24
- Q3 bookings exceeded $1 billion, up 4% year-over-year
- Record direct customer count of 38.9 million
- Q3 GAAP and non-GAAP revenue both increased by 2%
- Non-GAAP operating income increased by 6%
- Non-GAAP diluted EPS increased by 10%
- Q4 FY24 revenue expected to be in the range of $960 to $970 million
- Regular quarterly cash dividend of $0.125 per common share
- None.
Insights
The reported increase in bookings by 4% and the record number of direct customers reaching 38.9 million are positive indicators of Gen Digital Inc.'s market expansion and customer acquisition strategy. The growth in bookings suggests an uptick in demand for Gen's Cyber Safety solutions, which could be attributed to rising cybersecurity concerns. The increase in direct customer count is a strong signal of the company's brand strength and product acceptance in the market.
However, the decline in operating income by 9% and the 12% decrease in diluted EPS (Earnings Per Share) on a GAAP basis reflect cost pressures or increased investments that are impacting profitability. The operating margin contraction by four percentage points could be concerning to investors as it indicates a reduction in operational efficiency or increased costs relative to revenue. It is crucial to monitor these figures as they can impact the company's valuation and investor sentiment.
The Non-GAAP figures present a more favorable picture, with higher operating income and margin expansion, which management may argue provides a clearer view of the company's operational performance by excluding certain items that may be considered non-recurring or not reflective of the core business operations. The discrepancy between GAAP and Non-GAAP results warrants a closer examination of the excluded items to fully understand the company's financial health.
The cybersecurity industry is rapidly evolving and Gen Digital Inc.'s focus on innovation and customer-centricity is essential for maintaining competitive advantage. The company's commitment to reinvestment into the business is a strategic move to nurture sustainable growth within this dynamic sector. The emphasis on cross-sell and up-sell opportunities indicates a strategy to increase the average revenue per user (ARPU), which can lead to higher profitability in the long term if executed effectively.
Considering the projected revenue range of $960 to $970 million for Q4 FY24 and the EPS guidance, it appears that the company expects continued growth. The forward-looking statements about revenue and EPS provide a positive outlook, potentially reassuring investors about the company's trajectory. The declaration of a quarterly cash dividend also reflects confidence in the company's liquidity and profit distribution policy, which can be attractive to income-focused shareholders.
Gen Digital Inc.'s emphasis on Digital Freedom and its impact on customers highlights the importance of user trust in the cybersecurity industry. The company's ability to grow its direct customer base in a competitive environment underscores its effectiveness in addressing user needs in the face of increasing digital threats. The cybersecurity landscape's dynamism requires continuous investment in research and development to stay ahead of emerging threats, which seems to be a part of Gen's strategy given the financial commitment to reinvestment.
The company's financial performance must be assessed in light of industry benchmarks and the broader market context. While Gen shows growth in certain financial metrics, the cybersecurity industry is known for high research and development costs, which can affect short-term profitability but are crucial for long-term success. Stakeholders should consider these industry-specific investment requirements when evaluating the company's financials and strategic direction.
Bookings Exceed
TEMPE, Ariz. and
"Our dedication to protecting people in the ever-evolving digital landscape – and the real impact we have on people's lives – is at the center of our sustained growth," said Vincent Pilette, CEO of Gen. "In the quarter, we achieved a record number of direct customers at 38.9 million, a testament to the value of our Cyber Safety solutions. With our customer-centricity, innovation and execution, the future for Gen is quite bright."
Q3 FY24 Financial Highlights and Commentary Year-Over-Year
Q3 GAAP Results
Revenue was
Q3 Non-GAAP Results
Revenue was
"Our Q3 results showcase another quarter of consistent execution and operational excellence," said Natalie Derse, CFO of Gen. "We remain steadfast in driving our long-term growth plan to acquire and retain customers and partners while leveraging our cross-sell and up-sell opportunities to both serve our customers better and grow the business. In Q3 we saw steady progress towards these goals. Looking ahead, we remain focused on our commitments and to re-investing into the business to drive sustainable growth within the dynamic cybersecurity landscape."
Q4 FY24 Non-GAAP Guidance
- Q4 FY24 Revenue expected to be in the range of
to$960 $970 million - Q4 FY24 EPS expected to be in the range of
to$0.52 $0.54
Fiscal Year 2024 Non-GAAP Annual Guidance
- FY24 Revenue expected to be in the range of
to$3.80 5$3.81 5 billion - FY24 EPS expected to be in the range of
to$1.95 $1.97
Quarterly Cash Dividend
Gen's Board of Directors has approved a regular quarterly cash dividend of
Q3 FY24 Earnings Call
February 1, 2024
2 p.m. PT / 5 p.m. ET
Webcast & Dial-in instructions at Investor.GenDigital.com. A replay will be posted following the call. For additional details regarding Gen's results and outlook, please see the Financials section of the Investor Relations website.
About Gen
Gen™ (NASDAQ: GEN) is a global company dedicated to powering Digital Freedom through its trusted Cyber Safety brands, Norton, Avast, LifeLock, Avira, AVG, ReputationDefender and CCleaner. The Gen family of consumer brands is rooted in providing safety for the first digital generations. Now, Gen empowers people to live their digital lives safely, privately, and confidently today and for generations to come. Gen brings award-winning products and services in cybersecurity, online privacy and identity protection to nearly 500 million users in more than 150 countries. Learn more at GenDigital.com.
Forward-Looking Statements
This press release contains statements which may be considered forward-looking within the meaning of the
Use of Non-GAAP Financial Information
We use non-GAAP measures of operating margin, operating income, net income and earnings per share, which are adjusted from results based on GAAP and exclude certain expenses, gains and losses. We also provide the non-GAAP metrics of revenues, and constant currency revenues. These non-GAAP financial measures are provided to enhance the user's understanding of our past financial performance and our prospects for the future. Our management team uses these non-GAAP financial measures in assessing Gen's performance, as well as in planning and forecasting future periods. These non-GAAP financial measures are not computed according to GAAP and the methods we use to compute them may differ from the methods used by other companies. Non-GAAP financial measures are supplemental, should not be considered a substitute for financial information presented in accordance with GAAP and should be read only in conjunction with our condensed consolidated financial statements prepared in accordance with GAAP. Readers are encouraged to review the reconciliation of our non-GAAP financial measures to the comparable GAAP results, which is attached to our quarterly earnings release, and which can be found, along with other financial information including the Earnings Presentation, on the investor relations page of our website at Investor.GenDigital.com. No reconciliation of the forecasted range for non-GAAP revenues and EPS guidance is included in this release because most non-GAAP adjustments pertain to events that have not yet occurred. It would be unreasonably burdensome to forecast, therefore we are unable to provide an accurate estimate.
Investor Contact Jason Starr | Media Contact Audra Proctor |
Gen | Gen |
GEN DIGITAL INC. | ||||||||
December 29, | March 31, 2023 | |||||||
ASSETS | ||||||||
Current assets: | ||||||||
Cash and cash equivalents | $ 490 | $ 750 | ||||||
Accounts receivable, net | 160 | 168 | ||||||
Other current assets | 1,055 | 284 | ||||||
Assets held for sale | 15 | 31 | ||||||
Total current assets | 1,720 | 1,233 | ||||||
Property and equipment, net | 76 | 76 | ||||||
Operating lease assets | 34 | 43 | ||||||
Intangible assets, net | 2,745 | 3,097 | ||||||
Goodwill | 10,231 | 10,217 | ||||||
Other long-term assets | 1,476 | 1,281 | ||||||
Total assets | $ 16,282 | $ 15,947 | ||||||
LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIT) | ||||||||
Current liabilities: | ||||||||
Accounts payable | $ 62 | $ 77 | ||||||
Accrued compensation and benefits | 64 | 102 | ||||||
Current portion of long-term debt | 175 | 233 | ||||||
Contract liabilities | 1,666 | 1,708 | ||||||
Current operating lease liabilities | 16 | 26 | ||||||
Other current liabilities | 580 | 703 | ||||||
Total current liabilities | 2,563 | 2,849 | ||||||
Long-term debt | 9,081 | 9,529 | ||||||
Long-term contract liabilities | 78 | 80 | ||||||
Deferred income tax liabilities | 265 | 395 | ||||||
Long-term income taxes payable | 1,210 | 820 | ||||||
Long-term operating lease liabilities | 28 | 31 | ||||||
Other long-term liabilities | 639 | 43 | ||||||
Total liabilities | 13,864 | 13,747 | ||||||
Total stockholders' equity (deficit) | 2,418 | 2,200 | ||||||
Total liabilities and stockholders' equity (deficit) | $ 16,282 | $ 15,947 | ||||||
GEN DIGITAL INC. | ||||||||
Three Months Ended | Nine Months Ended | |||||||
December 29, | December 30, | December 29, | December 30, | |||||
Net revenues | $ 951 | $ 936 | $ 2,845 | $ 2,391 | ||||
Cost of revenues | 182 | 178 | 541 | 399 | ||||
Gross profit | 769 | 758 | 2,304 | 1,992 | ||||
Operating expenses: | ||||||||
Sales and marketing | 184 | 183 | 552 | 506 | ||||
Research and development | 77 | 91 | 252 | 225 | ||||
General and administrative | 110 | 11 | 559 | 225 | ||||
Amortization of intangible assets | 61 | 61 | 183 | 111 | ||||
Restructuring and other costs | 2 | 44 | 36 | 55 | ||||
Total operating expenses | 434 | 390 | 1,582 | 1,122 | ||||
Operating income (loss) | 335 | 368 | 722 | 870 | ||||
Interest expense | (165) | (154) | (508) | (233) | ||||
Other income (expense), net | 11 | 2 | 30 | 3 | ||||
Income (loss) before income taxes | 181 | 216 | 244 | 640 | ||||
Income tax expense (benefit) | 37 | 51 | (238) | 206 | ||||
Net income (loss) | $ 144 | $ 165 | $ 482 | $ 434 | ||||
Net income (loss) per share - basic | $ 0.23 | $ 0.26 | $ 0.75 | $ 0.72 | ||||
Net income (loss) per share - diluted | $ 0.22 | $ 0.25 | $ 0.75 | $ 0.70 | ||||
Weighted-average shares outstanding: | ||||||||
Basic | 639 | 647 | 640 | 605 | ||||
Diluted | 645 | 651 | 644 | 617 | ||||
GEN DIGITAL INC. | ||||||||
Three Months Ended | Nine Months Ended | |||||||
December 29, | December 30, | December 29, | December 30, | |||||
OPERATING ACTIVITIES: | ||||||||
Net income (loss) | $ 144 | $ 165 | $ 482 | $ 434 | ||||
Adjustments: | ||||||||
Amortization and depreciation | 124 | 125 | 374 | 203 | ||||
Impairments and write-offs of current and long-lived assets | (1) | — | (1) | (5) | ||||
Stock-based compensation expense | 35 | 42 | 107 | 95 | ||||
Deferred income taxes | 6 | 1 | (970) | (50) | ||||
Loss (gain) on extinguishment of debt | — | — | — | 9 | ||||
Gain on sale of property | (5) | — | (9) | — | ||||
Non-cash operating lease expense | 4 | 6 | 15 | 17 | ||||
Other | 8 | 30 | 25 | (15) | ||||
Changes in operating assets and liabilities, net of acquisitions: | ||||||||
Accounts receivable, net | (9) | (9) | 7 | 8 | ||||
Accounts payable | (3) | 8 | (18) | (10) | ||||
Accrued compensation and benefits | 3 | (3) | (38) | — | ||||
Contract liabilities | 59 | 23 | (40) | (62) | ||||
Income taxes payable | (76) | (34) | 341 | (125) | ||||
Other assets | (21) | 29 | (42) | 38 | ||||
Other liabilities | 47 | (77) | 433 | (104) | ||||
Net cash provided by (used in) operating activities | 315 | 306 | 666 | 433 | ||||
INVESTING ACTIVITIES: | ||||||||
Purchases of property and equipment | (8) | (1) | (17) | (5) | ||||
Payments for acquisitions, net of cash acquired | — | 3 | — | (6,547) | ||||
Proceeds from the maturities and sales of short-term | — | — | — | 4 | ||||
Proceeds from the sale of property | 12 | — | 25 | — | ||||
Other | (3) | (2) | (4) | 2 | ||||
Net cash provided by (used in) investing activities | 1 | — | 4 | (6,546) | ||||
FINANCING ACTIVITIES: | ||||||||
Repayments of debt | (259) | — | (525) | (2,738) | ||||
Proceeds from issuance of debt, net of issuance costs | — | — | — | 8,954 | ||||
Net proceeds from sales of common stock under employee | — | — | 6 | 6 | ||||
Tax payments related to vesting of stock units | (5) | (4) | (25) | (20) | ||||
Dividends and dividend equivalents paid | (81) | (81) | (245) | (234) | ||||
Repurchases of common stock | (100) | (500) | (141) | (904) | ||||
Net cash provided by (used in) financing activities | (445) | (585) | (930) | 5,064 | ||||
Effect of exchange rate fluctuations on cash and cash | (10) | (4) | — | (26) | ||||
Change in cash and cash equivalents | (139) | (283) | (260) | (1,075) | ||||
Beginning cash and cash equivalents | 629 | 1,095 | 750 | 1,887 | ||||
Ending cash and cash equivalents | $ 490 | $ 812 | $ 490 | $ 812 | ||||
GEN DIGITAL INC. | ||||||||
Three Months Ended | ||||||||
December 29, | December 30, | |||||||
Operating income (loss) | $ 335 | $ 368 | ||||||
Stock-based compensation | 35 | 34 | ||||||
Amortization of intangible assets | 118 | 118 | ||||||
Restructuring and other costs | 2 | 44 | ||||||
Acquisition and integration costs | 8 | 5 | ||||||
Litigation costs | 60 | (44) | ||||||
Other | — | 1 | ||||||
Operating income (loss) (Non-GAAP) | $ 558 | $ 526 | ||||||
Operating margin | 35.2 % | 39.3 % | ||||||
Operating margin (Non-GAAP) | 58.7 % | 56.2 % | ||||||
Net income (loss) | $ 144 | $ 165 | ||||||
Adjustments to net income (loss): | ||||||||
Stock-based compensation | 35 | 34 | ||||||
Amortization of intangible assets | 118 | 118 | ||||||
Restructuring and other costs | 2 | 44 | ||||||
Acquisition and integration costs | 8 | 5 | ||||||
Litigation costs | 60 | (44) | ||||||
Other | 1 | — | ||||||
Non-cash interest expense | 7 | 6 | ||||||
Gain on sale of properties | (5) | — | ||||||
Total adjustments to GAAP income (loss) before income taxes | 226 | 163 | ||||||
Adjustment to GAAP provision for income taxes | (53) | (37) | ||||||
Total adjustment to income (loss), net of taxes | 173 | 126 | ||||||
Net income (loss) (Non-GAAP) | $ 317 | $ 291 | ||||||
Diluted net income (loss) per share | $ 0.22 | $ 0.25 | ||||||
Adjustments to diluted net income (loss) per share: | ||||||||
Stock-based compensation | 0.05 | 0.05 | ||||||
Amortization of intangible assets | 0.18 | 0.18 | ||||||
Restructuring and other costs | 0.00 | 0.07 | ||||||
Acquisition and integration costs | 0.01 | 0.01 | ||||||
Litigation costs | 0.09 | (0.07) | ||||||
Other | 0.00 | — | ||||||
Non-cash interest expense | 0.01 | 0.01 | ||||||
Gain on sale of properties | (0.01) | — | ||||||
Total adjustments to GAAP income (loss) before income taxes | 0.35 | 0.25 | ||||||
Adjustment to GAAP provision for income taxes | (0.08) | (0.06) | ||||||
Total adjustment to income (loss), net of taxes | 0.27 | 0.19 | ||||||
Diluted net income (loss) per share (Non-GAAP) | $ 0.49 | $ 0.45 | ||||||
Diluted weighted-average shares outstanding | 645 | 651 | ||||||
Diluted weighted-average shares outstanding (Non-GAAP) | 645 | 651 | ||||||
_______________________________ | ||||||||
(1) | This presentation includes non-GAAP measures. Non-GAAP financial measures are supplemental and should not be considered a substitute for financial information presented in accordance with GAAP. For a detailed explanation of these non-GAAP measures, see Appendix A. | |||||||
(2) | Amounts may not add due to rounding. | |||||||
GEN DIGITAL INC. | ||||||||
Constant Currency Adjusted Revenues (Non-GAAP) | ||||||||
Three Months Ended | ||||||||
December 29, | December 30, | Variance in % | ||||||
Revenues | $ 951 | $ 936 | 2 % | |||||
Exclude foreign exchange impact (1) | 2 | |||||||
Constant currency adjusted revenues (Non-GAAP) | $ 953 | $ 936 | 2 % | |||||
Cyber Safety Metrics | ||||||||
Three Months Ended (2) | ||||||||
December 29, | December 30, | |||||||
Direct customer revenues | $ 837 | $ 818 | ||||||
Partner revenues | $ 99 | $ 95 | ||||||
Total Cyber Safety revenues | $ 936 | $ 913 | ||||||
Legacy revenues | $ 15 | $ 23 | ||||||
Direct customer count (at quarter end) | 38.9 | 38.4 | ||||||
Direct average revenue per user (ARPU) | $ 7.21 | $ 7.09 | ||||||
Retention rate | 77 % | 75 % | ||||||
_______________________________ | ||||||||
(1) | Calculated using year ago foreign exchange rates. | |||||||
(2) | From time to time, changes in our product hierarchy cause changes to the revenue channels above. When changes occur, we recast historical | |||||||
GEN DIGITAL INC.
Appendix A
Explanation of Non-GAAP Measures and Other Items
Objective of non-GAAP measures: We believe our presentation of non-GAAP financial measures, when taken together with corresponding GAAP financial measures, provides meaningful supplemental information regarding the Company's operating performance for the reasons discussed below. Our management team uses these non-GAAP financial measures in assessing our performance, as well as in planning and forecasting future periods. Due to the importance of these measures in managing the business, we use non-GAAP measures in the evaluation of management's compensation. These non-GAAP financial measures are not computed according to GAAP and the methods we use to compute them may differ from the methods used by other companies. Non-GAAP financial measures are supplemental and should not be considered a substitute for financial information presented in accordance with GAAP and should be read only in conjunction with our consolidated financial statements prepared in accordance with GAAP.
Stock-based compensation: This consists of expenses for employee restricted stock units, performance-based awards, stock options and our employee stock purchase plan, determined in accordance with GAAP. We evaluate our performance both with and without these measures because stock-based compensation is a non-cash expense and can vary significantly over time based on the timing, size, nature and design of the awards granted, and is influenced in part by certain factors that are generally beyond our control, such as the volatility of the market value of our common stock. In addition, for comparability purposes, we believe it is useful to provide a non-GAAP financial measure that excludes stock-based compensation to facilitate the comparison of our results to those of other companies in our industry.
Amortization of intangible assets: Amortization of intangible assets consists of amortization of acquisition-related intangibles assets such as developed technology, customer relationships and trade names acquired in connection with business combinations. We record charges relating to the amortization of these intangibles within both cost of revenues and operating expenses in our GAAP financial statements. Under purchase accounting, we are required to allocate a portion of the purchase price to intangible assets acquired and amortize this amount over the estimated useful lives of the acquired intangible assets. However, the purchase price allocated to these assets is not necessarily reflective of the cost we would incur to internally develop the intangible asset. Further, amortization charges for our acquired intangible assets are inconsistent in size and are significantly impacted by the timing and valuation of our acquisitions. We eliminate these charges from our non-GAAP operating results to facilitate an evaluation of our current operating performance and provide better comparability to our past operating performance.
Restructuring and other costs: Restructuring charges are costs associated with a formal restructuring plan and are primarily related to employee severance and benefit arrangements, contract termination costs, and assets write-offs, as well as other exit and disposal costs. Included in other exit and disposal costs are costs to exit and consolidate facilities in connection with restructuring events. We exclude restructuring and other costs from our non-GAAP results as we believe that these costs are incremental to core activities that arise in the ordinary course of our business and do not reflect our current operating performance, and that excluding these charges facilitates a more meaningful evaluation of our current operating performance and comparisons to our past operating performance.
Acquisition-related and integration costs: These represent the transaction and business integration costs related to significant acquisitions that are charged to operating expense in our GAAP financial statements. These costs include incremental expenses incurred to affect these business combinations such as advisory, legal, accounting, valuation, and other professional or consulting fees. We exclude these costs from our non-GAAP results as they have no direct correlation to the operation of our business, and because we believe that the non-GAAP financial measures excluding these costs provide meaningful supplemental information regarding the spending trends of our business. In addition, these costs vary, depending on the size and complexity of the acquisitions, and are not indicative of costs of future acquisitions.
Litigation costs: We may periodically incur charges or benefits related to litigation settlements, legal contingency accruals and third-party legal costs related to certain legal matters. We exclude these charges and benefits when associated with a significant matter because we do not believe they are reflective of ongoing business and operating results.
Non-cash interest expense and amortization of debt issuance costs: In accordance with GAAP, we separately account for the value of the conversion feature on our convertible notes as a debt discount that reflects our assumed non-convertible debt borrowing rates. We amortize the discount and debt issuance costs over the term of the related debt. We exclude the difference between the imputed interest expense, which includes the amortization of the conversion feature and of the issuance costs, and the coupon interest payments. We extinguished our remaining convertible debt on August 15, 2022. During fiscal 2023, we also started amortizing the debt issuance costs associated with our senior credit facilities, which were secured upon close of the Merger with Avast. We believe that excluding these costs provides meaningful supplemental information regarding the cash cost of our debt instruments and enhance investors' ability to view the Company's results from management's perspective.
Gain (loss) on extinguishment of debt: We record gains or losses on extinguishment of debt. Gains or losses represent the difference between the fair value of the exchange consideration and the carrying value of the liability component of the debt at the date of extinguishment. We exclude the gain or loss on debt extinguishment in our non-GAAP results because they are not reflective of our ongoing business.
Gain (loss) on equity investments: We record gains or losses, unrealized and realized, on equity investments in privately-held companies. We exclude the net gains or losses because we do not believe they are reflective of our ongoing business.
Gain (loss) on sale of properties: We periodically recognize gains or losses from the disposition of land and buildings. We exclude such gains or losses because they are not reflective of our ongoing business and operating results.
Income tax effects and adjustments: We use a non-GAAP tax rate that excludes (1) the discrete impacts of changes in tax legislation, (2) most other significant discrete items, (3) unrealized gains or losses from remeasurement of foreign currency denominated deferred tax items and uncertain tax positions, and (4) the income tax effects of the non-GAAP adjustment to our operating results described above. We believe making these adjustments facilitates a better evaluation of our current operating performance and comparisons to past operating results. Our tax rate is subject to change for a variety of reasons, such as significant changes in the geographic earnings mix due to acquisition and divestiture activities or fundamental tax law changes in major jurisdictions where we operate.
Diluted GAAP and non-GAAP weighted-average shares outstanding: Diluted GAAP and non-GAAP weighted-average shares outstanding are generally the same, except in periods when there is a GAAP loss from continuing operations. In accordance with GAAP, we do not present dilution for GAAP in periods in which there is a loss from continuing operations. However, if there is non-GAAP net income, we present dilution for non-GAAP weighted-average shares outstanding in an amount equal to the dilution that would have been presented had there been GAAP income from continuing operations for the period.
Bookings: Bookings are defined as customer orders received that are expected to generate net revenues in the future. We present the operational metric of bookings because it reflects customers' demand for our products and services and to assist readers in analyzing our performance in future periods.
Free cash flow: Free cash flow is defined as cash flows from operating activities less purchases of property and equipment. Free cash flow is not a measure of financial condition under GAAP and does not reflect our future contractual commitments and the total increase or decrease of our cash balance for a given period, and thus should not be considered as an alternative to cash flows from operating activities or as a measure of liquidity.
(Unlevered) Free cash flow: Free cash flow is defined as cash flows from operating activities less purchases of property and equipment. Unlevered free cash flow excludes cash interest expense payments. Free cash flow is not a measure of financial condition under GAAP and does not reflect our future contractual commitments and the total increase or decrease of our cash balance for a given period, and thus should not be considered as an alternative to cash flows from operating activities or as a measure of liquidity.
Constant currency adjusted revenues (Non-GAAP): Non-GAAP constant currency adjusted revenues are defined as revenues adjusted for the fair value of acquired contract liabilities and foreign exchange impact, calculated by translating current period revenue using the year ago currency conversion rate.
Direct customer count: Direct customers is a metric designed to represent active paid users of our products and solutions who have a direct billing and/or registration relationship with us at the end of the reported period. Average direct customer count presents the average of the total number of direct customers at the beginning and end of the applicable period. We exclude users on free trials from our direct customer count. Users who have indirectly purchased and/or registered for our products or solutions through partners are excluded unless such users convert or renew their subscription directly with us or sign up for a paid membership through our web stores or third-party app stores. While these numbers are based on what we believe to be reasonable estimates of our user base for the applicable period of measurement, there are inherent challenges in measuring usage of our products and solutions across brands, platforms, regions, and internal systems, and therefore, calculation methodologies may differ. The methodologies used to measure these metrics require judgment and are also susceptible to algorithms or other technical errors. We continually seek to improve our estimates of our user base, and these estimates are subject to change due to improvements or revisions to our methodology. From time to time, we review our metrics and may discover inaccuracies or make adjustments to improve their accuracy, which can result in adjustments to our historical metrics. Our ability to recalculate our historical metrics may be impacted by data limitations or other factors that require us to apply different methodologies for such adjustments. We generally do not intend to update previously disclosed metrics for any such inaccuracies or adjustments that are deemed not material.
Direct average revenues per user (ARPU): ARPU is calculated as estimated direct customer revenues for the period divided by the average direct customer count for the same period, expressed as a monthly figure. We monitor ARPU because it helps us understand the rate at which we are monetizing our consumer customer base.
Retention rate: Retention rate is defined as the percentage of direct customers as of the end of the period from one year ago who are still active as of the most recently completed fiscal period. We monitor the retention rate to evaluate the effectiveness of our strategies to improve renewals of subscriptions.
View original content to download multimedia:https://www.prnewswire.com/news-releases/gen-reports-18th-consecutive-quarter-of-growth-in-q3-fy24-302051223.html
SOURCE Gen Digital Inc.
FAQ
What is Gen Digital Inc.'s ticker symbol?
What was the percentage increase in Q3 bookings for Gen Digital Inc.?
What was the Q3 GAAP revenue for Gen Digital Inc.?
What is the Q4 FY24 revenue guidance range for Gen Digital Inc.?