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Don't Let Scammers Steal Your Holiday Cheer: New Norton Report Reveals Nearly Half of U.S. Consumers Were Targeted by a Scam While Online Shopping

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Norton's 2024 Cyber Safety Insights Report reveals that 48% of U.S. consumers were targeted by scams while holiday shopping online, with 53% worried about Black Friday and Cyber Monday scams. The report shows 60% of Americans plan to do most holiday shopping online, while cybersecurity concerns are rising year-over-year: 71% worry about personal data compromise (+8%), 59% fear third-party retailer scams (+9%), and 59% are concerned about AI shopping scams (+11%). During last year's holiday season, malvertising attacks increased by 53% and adware by 227%. Despite risks, 37% of Americans have purchased holiday gifts through social media ads, primarily on Facebook (60%), Instagram (48%), and TikTok (40%).

Il Rapporto sulle Sicurezze Informatiche 2024 di Norton rivela che il 48% dei consumatori statunitensi è stato bersagliato da truffe durante gli acquisti online delle festività, con il 53% preoccupato per le truffe del Black Friday e del Cyber Monday. Il rapporto mostra che il 60% degli americani prevede di fare la maggior parte degli acquisti online, mentre le preoccupazioni per la sicurezza informatica stanno aumentando anno dopo anno: il 71% teme il compromesso dei dati personali (+8%), il 59% ha paura delle truffe dei rivenditori di terze parti (+9%), e il 59% è preoccupato per le truffe sugli acquisti tramite AI (+11%). Durante la stagione delle festività dello scorso anno, gli attacchi di malvertising sono aumentati del 53% e quelli di adware del 227%. Nonostante i rischi, il 37% degli americani ha acquistato regali per le festività tramite pubblicità sui social media, principalmente su Facebook (60%), Instagram (48%) e TikTok (40%).

El Informe de Perspectivas de Ciberseguridad 2024 de Norton revela que el 48% de los consumidores de EE. UU. fueron blancos de estafas mientras compraban en línea durante las vacaciones, y el 53% está preocupado por las estafas del Black Friday y Cyber Monday. El informe muestra que el 60% de los estadounidenses planea realizar la mayoría de sus compras navideñas en línea, mientras que las preocupaciones sobre la ciberseguridad están aumentando año tras año: el 71% teme el compromiso de datos personales (+8%), el 59% teme las estafas de minoristas de terceros (+9%) y el 59% está preocupado por las estafas de compras con IA (+11%). Durante la temporada navideña del año pasado, los ataques de malvertising aumentaron un 53% y el adware un 227%. A pesar de los riesgos, el 37% de los estadounidenses ha comprado regalos navideños a través de anuncios en redes sociales, principalmente en Facebook (60%), Instagram (48%) y TikTok (40%).

노턴의 2024 사이버 안전 통찰력 보고서에 따르면, 미국 소비자의 48%가 연휴 온라인 쇼핑 중 사기의 표적이 되었으며, 53%는 블랙 프라이데이 및 사이버 먼데이 사기에 대해 걱정하고 있습니다. 이 보고서는 60%의 미국인이 대다수의 연휴 쇼핑을 온라인에서 할 계획이라고 보여주며, 사이버 보안 우려가 해마다 증가하고 있습니다: 71%는 개인 데이터 유출에 대한 우려(+8%), 59%는 제3자 소매점 사기에 대한 두려움(+9%), 59%는 인공지능 쇼핑 사기에 대한 걱정(+11%)을 하고 있습니다. 지난해 연휴 시즌 동안 악성 광고 공격은 53% 증가했으며, 애드웨어는 227% 증가했습니다. 위험에도 불구하고, 37%의 미국인은 소셜 미디어 광고를 통해 연휴 선물을 구매했으며, 주로 페이스북(60%), 인스타그램(48%), 틱톡(40%)에서 이루어졌습니다.

Le Rapport sur la Sécurité Informatique 2024 de Norton révèle que 48% des consommateurs américains ont été ciblés par des escroqueries lors de leurs achats en ligne pendant les fêtes, avec 53% s'inquiétant des escroqueries du Black Friday et du Cyber Monday. Le rapport montre que 60% des Américains prévoient de faire la majorité de leurs achats de vacances en ligne, tandis que les préoccupations en matière de cybersécurité augmentent d'année en année : 71% craignent la compromission de leurs données personnelles (+8%), 59% redoutent les escroqueries de détaillants tiers (+9%) et 59% s'inquiètent des escroqueries d'achat utilisant de l'IA (+11%). Au cours de la saison des fêtes de l'année dernière, les attaques de malvertising ont augmenté de 53% et l'adware de 227%. Malgré les risques, 37% des Américains ont acheté des cadeaux de vacances par le biais d'annonces sur les réseaux sociaux, principalement sur Facebook (60%), Instagram (48%) et TikTok (40%).

Der Cyber-Sicherheitsbericht 2024 von Norton zeigt, dass 48% der US-Verbraucher während der Online-Urlaubsangebote Ziel von Betrügereien wurden, wobei 53% besorgt über Betrügereien am Black Friday und Cyber Monday sind. Der Bericht zeigt, dass 60% der Amerikaner vorhaben, den Großteil ihrer Weihnachtskäufe online zu tätigen, während die Bedenken hinsichtlich der Cybersicherheit von Jahr zu Jahr zunehmen: 71% sorgen sich um die Gefährdung persönlicher Daten (+8%), 59% fürchten Betrügereien von Drittanbietern (+9%) und 59% sind besorgt über Betrügereien beim Einkauf mit KI (+11%). In der vergangenen Weihnachtszeit stiegen die Malvertising-Angriffe um 53% und Adware um 227%. Trotz der Risiken haben 37% der Amerikaner Weihnachtsgeschenke über soziale Medienanzeigen gekauft, hauptsächlich auf Facebook (60%), Instagram (48%) und TikTok (40%).

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  • 48% of U.S. consumers targeted by online shopping scams
  • 71% concerned about personal data compromise, up 8% YoY
  • 59% worried about third-party retailer scams, up 9% YoY
  • 53% increase in malvertising attacks during holiday season
  • 227% increase in adware during holiday season

Insights

The reported 48% scam targeting rate and 43% victim rate during holiday shopping represents significant cybersecurity risks for Gen's Norton business. The surge in malvertising (53% increase) and adware (227% increase) during holiday seasons indicates growing threat vectors that could drive Norton product adoption. The data shows expanding market opportunities, with 62% of Americans concerned about cybercrime and rising year-over-year concerns about personal data compromise (71%, up 8%). The integration of AI tools like Norton Genie for scam detection positions the company well in the evolving cybersecurity landscape. These trends suggest positive revenue potential for Gen's consumer security products during the holiday season.

Consumer behavior insights reveal strong digital shopping trends, with 60% of Americans planning online holiday purchases. The rising concerns over AI shopping scams (59%, up 11% YoY) and third-party retailer fraud create market expansion opportunities. Notable is the willingness of 65% of consumers to share personal information for discounts, indicating a critical need for cybersecurity education and protection services. The social commerce data showing 37% of Americans purchasing through social media ads, primarily on Facebook (60%) and Instagram (48%), suggests growing digital vulnerability points that Gen can address through its security solutions.

Norton's Cyber Safety Sunday Helps Shoppers Stay Safe Ahead of the Peak Holiday Shopping Season

TEMPE, Ariz. and PRAGUE, Oct. 29, 2024 /PRNewswire/ -- Holiday shopping is in full swing, with over 60% of Americans ready to click "add to cart" for most of their purchases this holiday season. But it's not just shoppers gearing up – scammers are, too. Nearly half (48%) of U.S. consumers report being targeted by a scam while holiday shopping online, according to the 2024 Norton Cyber Safety Insights Report: Holiday. Additionally, more than half (53%) of Americans are worried about Black Friday and Cyber Monday shopping scams. Norton, a consumer Cyber Safety brand of Gen (NASDAQ: GEN), encourages people to take time on Cyber Safety Sunday, December 1st, to prepare to safely shop online this holiday season and bolster their defenses against cybercriminals and scammers.

'Tis the Season for Shopping and Scamming

Cyber Safety Sunday is observed the Sunday after Thanksgiving and is a day for shoppers to take proactive steps to prioritize their online safety ahead of shopping Cyber Week deals, booking holiday travel, and more. Nearly half of Americans (48%) will do most of their holiday shopping between Black Friday and Cyber Monday – making it not only the busiest time of the year for shoppers – but also scammers. Thirty percent of Americans say they have been targeted by a scam while holiday shopping online. Of the two fifths (43%) who fell victim, 30% report the scam happened on Black Friday, 11% on Cyber Monday and 30% on Christmas.

"The holidays can be a hectic time, and when we are busy or looking for ways to save money, sometimes we let our guard down," said Leyla Bilge for Norton. "This Cyber Safety Sunday, we encourage everyone to take a few simple steps that will go a long way to help you stay safe online this season. Stick to sites you trust, stay educated on common scams, update passwords, set fraud alerts and always think twice before sharing your personal information. Give yourself the gift of peace of mind knowing you're prepared."

Rising Concerns Over Cyber Grinches

Of the 90% of Americans buying gifts to spread holiday cheer, 60% will be clicking "add to cart" for most of their presents this season. While online shopping is fun and convenient, the rise in online crime has made shoppers feel less merry and more wary about their online safety. In fact, 62% are concerned about becoming victims of cybercrime this season, with 47% specifically worried about falling for a sophisticated holiday shopping scam. A look deeper into Norton's data reveals concerns rising from last year:

  • 71% of US consumers are concerned about their personal details being compromised, up 8% YoY. 
  • 59% are concerned about being scammed by a 3rd party retailer, up 9% YoY. 
  • 59% are concerned about AI shopping scams, up 11% YoY. 

Decking the Halls with Discounts

With the costs of many goods on the rise, everyone's looking to stretch their holiday budgets a little further, resulting in 87% of U.S. online shoppers spending extra time to look for discount codes. However, it is important to be aware of the information you offer to gain access to these deals, as it can lead to significant privacy risks.  When you enter personal details, such as your name, email or payment information to redeem a discount code, that data could fall into the wrong hands if the website is not secure. Some scammers also create fake promotions or clone legitimate retailer websites to trick consumers into submitting their information, which they can then use for identity theft, financial fraud or to sell on the dark web.

Norton discovered that two thirds (67%) of people have taken some action to receive a discount code. Of these deal seekers, 57% signed up for a mailing list, 39% answered a survey and 30% liked a post or posted on social media. Nearly two-thirds (65%) of people were willing to give personal information including their email (91%), phone number (52%) or home address (35%).

It's no coincidence that while shoppers are keen for discounts, malvertising and adware are the cyber threats that increase the most dramatically during the holiday season. During last year's holiday shopping season, Gen data reveals a 53% increase in malvertising attacks – malicious ads often seen by consumers when searching for something such as sales. Adware – malicious software often distributed via malvertising – increased by 227% over the same period.

To stay safe, try to find codes directly from the retailer and not third-party providers. Consider using an alternative email address that you don't typically use for daily, personal life. Products such as Norton AntiTrack can create these emails for you in a single click. Think twice: Is the discount worth potentially compromising your digital safety or identity?

Enlisting AI Holiday Helpers

Both retailers and consumers are using AI tools to help ease the stress of holiday shopping. Nearly a quarter of people (23%) have interacted with an AI chatbot or assistant and 43% have noticed AI-enhanced search results with personal recommendations while shopping.

While 36% of Americans say that AI recommendations are helpful and could enhance their online shopping experience, most shoppers are still resistant to AI. Fifty-seven percent of people say they would abandon their carts if they could only speak with a chatbot rather than a real customer service representative. Only 26% of shoppers trust AI to handle their personal information securely, and 37% who have interacted with an AI chatbot while holiday shopping online report receiving inaccurate information.

Sleighing Suspicious Social Media Ads

Despite general distrust in social media sites, shoppers continue to click on social ads to purchase holiday gifts. Thirty-seven percent of Americans have purchased a holiday gift from a social ad, with these buyers mainly purchasing through Facebook (60%), Instagram (48%) and TikTok (40%).

Clicking on social media ads can expose people to unnecessary risks such as phishing attacks, malware infections and privacy breaches. Fraudulent ads may lead to fake websites that steal personal information or payment details, and some may download harmful or malicious software onto your device. Despite these risks, 20% of people are still willing to click on a social media ad or email claiming to offer a gift—reminding us all that some "holiday deals" belong on the naughty list.

This Cyber Safety Sunday, take control of your Cyber Safety by using AI to spot scams. Norton Genie is an AI-powered app that provides a fast, easy and free way to check if a message, like an email offering a holiday discount, is a scam. Genie can also review social media links and other suspicious web links, such as those that direct people to track deliveries for holiday gifts, offer gift cards or steer people to fake third-party websites and confirm whether the information or offer is malicious.

Visit Norton.com this Cyber Safety Sunday and throughout the holidays to learn how you can prepare for a safe shopping season and find out about the top scams and more holiday shopping insights in the 2024 Norton Cyber Safety Insights Report: Holiday.

About the 2024 Norton Cyber Safety Insights Report: Holiday 

The study was conducted online within the United States by Dynata on behalf of Gen from August 30th to September 11th, 2024 among 1,000 adults ages 18 and older. Data is weighted where necessary by age, gender and region, to be nationally representative. 

About Norton

Norton is a leader in Cyber Safety, and part of Gen™ (NASDAQ: GEN), a global company dedicated to powering Digital Freedom with a family of trusted consumer brands. Norton empowers millions of individuals and families with award-winning protection for their devices, online privacy, and identity. Norton products and services are certified by independent testing organizations including AV-TEST, AV-Comparatives, and SE Labs. Norton is a founding member of the Coalition Against Stalkerware. Learn more at https://us.norton.com/.

Malea Lamb-Hall
Gen 
Press@GenDigital.com 

Courtney Rowles
Edelman for Gen
Courtney.Rowles@Edelman.com

 

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SOURCE Norton

FAQ

What percentage of Americans were targeted by holiday shopping scams according to Norton's 2024 report?

According to Norton's 2024 Cyber Safety Insights Report, 48% of U.S. consumers report being targeted by a scam while holiday shopping online.

How much did malvertising attacks increase during the holiday season for GEN?

Gen data reveals a 53% increase in malvertising attacks during last year's holiday shopping season.

What percentage of Americans plan to shop online for holiday gifts in 2024?

60% of Americans will be clicking 'add to cart' for most of their holiday presents this season.

Which social media platforms are most used for holiday shopping according to Norton's report?

Among those who purchase through social ads, Facebook leads with 60%, followed by Instagram at 48%, and TikTok at 40%.

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