Genpact Named a Leader in Trust and Safety Services by Everest Group for Fourth Consecutive Year

Rhea-AI Summary

Genpact (NYSE: G) has been recognized as a Leader in Trust and Safety Services by Everest Group's PEAK Matrix Assessment for the fourth consecutive year. The 2024 assessment highlights Genpact's innovative use of AI to enhance decision-making, ensure policy compliance, and detect digital fraud. Notable achievements include leveraging AI to optimize moderators' efficiency, managing digital threats, and investing in industry-specific strategies. Genpact's domain expertise and partnerships position it to address complex challenges in media, publishing, and entertainment. The assessment evaluated 27 providers, focusing on service quality and investment in AI technologies.

Positive

• Genpact recognized as a Leader in Trust and Safety Services for the fourth consecutive year.
• Effective use of AI to enhance decision-making and ensure policy compliance.
• Focus on leveraging generative AI to optimize moderators' efficiency and next-best actions.
• Strong industry-specific capabilities and AI-first strategies.
• Continued investments in strategy and consulting services like Regulatory Compliance and Quality Assurance.
• Notable partnerships and in-house development in AI and generative AI technologies.

Negative

• Assessment based on evaluation of only 27 providers, which may limit overall industry competitiveness.
• No specific financial data or growth metrics provided in the press release.

Everest Group's PEAK Matrix® Assessment 2024 underscores Genpact's focus on AI to drive enhanced decision-making, ensure policy compliance for platform content, and detect digital fraud

NEW YORK, June 4, 2024 /PRNewswire/ -- Genpact (NYSE: G), a global professional services and solutions firm delivering outcomes that shape the future, has been ranked a Leader in Trust and Safety Services by Everest Group in its PEAK Matrix Assessment for 2024. This marks the fourth consecutive year Genpact has received this distinction from the prominent consulting and research firm.

This year's assessment highlights Genpact's consistent leadership in technology innovation.   Leveraging its AI capabilities, domain expertise, and industry-leading partnerships, Genpact is well-poised to address complex challenges for its media, publishing, and entertainment clients. These include moderating and investigating harmful content to keep online users safe from fraud, harassment or other digital threats to client communities and their customers.

"As the digital media landscape rapidly evolves, the combination of the right talent and tools is crucial for maintaining secure digital environments," said Anil Nanduru, Global Business Leader, High Tech and Manufacturing, and Consumer and Healthcare, Genpact. "At the intersection of our deep domain and AI expertise, Genpact is committed to keeping users and online communities safe, leveraging data, technology, and the use of responsible AI."

The report highlights that Genpact leverages generative AI to improve internal efficiencies by optimizing moderators' decision-making and prescribing the next best action. It also uses generative AI to ensure policy compliance, detect fraud, and identify regulated goods, helping clients plan and prevent online threats.

"Genpact is experienced in trust and safety solutions across major industries, with vertical-specific capabilities and AI-first strategies to address each industry's challenges," said Abhijnan Dasgupta, Practice Director, Everest Group. "Genpact invests in AI and generative AI to enhance its offerings through in-house development and premiere partnerships. The company also has policy-level knowledge management to support moderators and continues to invest in strategy and consulting services like Regulatory Compliance, Policy Lab, Election Tracking Framework, and Quality Assurance."

For the 2024 PEAK Matrix assessment, Everest Group evaluated 27 providers of trust and safety services in the industry, assessing various factors including service focus, key intellectual property/solutions, domain investments, and case studies demonstrating capabilities with clients and partners.

For more information about Genpact's trust and safety services, visit: https://www.genpact.com/insight/everest-group-names-genpact-a-leader-in-trust-and-safety

About Genpact
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.  

Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

Media Contact
Sarah Joyce
Sarah.Joyce@genpact.com
+1 626.379.9829

 

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SOURCE Genpact

FAQ

What recent recognition has Genpact (G) received in Trust and Safety Services?

Genpact has been named a Leader in Trust and Safety Services by Everest Group's PEAK Matrix Assessment for 2024, marking its fourth consecutive year receiving this recognition.

How does Genpact (G) use AI in its Trust and Safety Services?

Genpact leverages AI to enhance decision-making, ensure policy compliance, detect digital fraud, and optimize moderators' efficiency in its Trust and Safety Services.

What industries does Genpact (G) support with its Trust and Safety Services?

Genpact supports clients in media, publishing, and entertainment with its Trust and Safety Services.

What are the key features of Genpact's (G) Trust and Safety Services highlighted by Everest Group?

Key features include leveraging generative AI for internal efficiencies, policy compliance, fraud detection, and investment in strategy and consulting services.

What is the significance of Genpact's (G) fourth consecutive recognition by Everest Group?

The fourth consecutive recognition underscores Genpact's consistent leadership and innovation in Trust and Safety Services, particularly in AI and industry-specific strategies.