Six Flags Eliminates Guest Surcharge Fee at Participating Legacy Six Flags Parks
Six Flags Entertainment (NYSE: FUN) has eliminated the guest surcharge fee on in-park food, beverage, and retail purchases at participating legacy Six Flags parks. This decision comes after the completion of the merger between Cedar Fair Entertainment Company and former Six Flags Entertainment on July 1. The surcharge, which was implemented earlier this year due to increased labor and supply costs, was a frequent target of criticism from guests.
Tim Fisher, chief operating officer of the new Six Flags, stated that this move demonstrates the company's commitment to listening to guest feedback, enhancing guest satisfaction, improving value proposition, and ensuring families can enjoy a memorable day filled with fun and entertainment. Two legacy Six Flags parks in California had already eliminated the surcharge fee prior to the merger, in anticipation of a change in state law.
Six Flags Entertainment (NYSE: FUN) ha eliminato la tassa supplementare per gli ospiti su cibo, bevande e acquisti al dettaglio nei parchi Six Flags storici partecipanti. Questa decisione è stata presa dopo il completamento della fusione tra Cedar Fair Entertainment Company e l'ex Six Flags Entertainment il 1 luglio. La tassa, introdotta all'inizio di quest'anno a causa dell'aumento dei costi del lavoro e delle forniture, era spesso oggetto di critiche da parte degli ospiti.
Tim Fisher, direttore operativo del nuovo Six Flags, ha dichiarato che questa mossa dimostra l'impegno dell'azienda a ascoltare il feedback degli ospiti, migliorando la soddisfazione degli ospiti, aumentando il valore percepito e assicurando che le famiglie possano godere di una giornata memorabile, piena di divertimento e intrattenimento. Due parchi Six Flags storici in California avevano già eliminato la tassa supplementare prima della fusione, in previsione di un cambiamento nella legge statale.
Six Flags Entertainment (NYSE: FUN) ha eliminado la tarifa adicional para los visitantes en compras de alimentos, bebidas y venta al por menor en los parques históricos participantes de Six Flags. Esta decisión se produce tras la finalización de la fusión entre Cedar Fair Entertainment Company y la antigua Six Flags Entertainment el 1 de julio. La tarifa, que se implementó a principios de este año debido al aumento de los costos laborales y de suministro, fue un objetivo frecuente de críticas por parte de los visitantes.
Tim Fisher, director de operaciones del nuevo Six Flags, declaró que este movimiento demuestra el compromiso de la empresa con escuchar las opiniones de los visitantes, mejorar la satisfacción del cliente, aumentar la propuesta de valor y asegurar que las familias puedan disfrutar de un día memorable lleno de diversión y entretenimiento. Dos parques históricos de Six Flags en California ya habían eliminado la tarifa adicional antes de la fusión, anticipando un cambio en la ley estatal.
식스 플래그 엔터테인먼트(뉴욕증권거래소: FUN)는 참여하는 전통적인 식스 플래그 파크에서 음식, 음료 및 소매 구매에 대한 손님 추가 요금을 없앴습니다. 이 결정은 7월 1일 시더 페어 엔터테인먼트 컴퍼니와 이전 식스 플래그 엔터테인먼트 간의 합병 완료 후에 내려졌습니다. 올해 초 노동 및 공급 비용 증가로 인해 도입된 추가 요금은 손님들로부터 자주 비판의 대상이 되었습니다.
새로운 식스 플래그의 COO인 팀 피셔는 이번 조치가 손님의 피드백을 듣는 데 대한 회사의 의지를 나타낸다고 밝혔으며, 이는 손님 만족도를 높이고, 가치 제안을 향상시키며, 가족들이 재미와 오락이 가득한 기억에 남는 하루를 즐길 수 있도록 보장한다는 것입니다. 캘리포니아의 두 개의 전통적인 식스 플래그 파크는 병합 이전에 이미 주법의 변화에 대비하여 추가 요금을 없앴습니다.
Six Flags Entertainment (NYSE: FUN) a supprimé les frais supplémentaires pour les clients sur les achats de nourriture, de boissons et de vente au détail dans les parcs Six Flags historiques participants. Cette décision fait suite à l'achèvement de la fusion entre Cedar Fair Entertainment Company et l'ancienne Six Flags Entertainment le 1er juillet. Les frais, qui ont été mis en place au début de cette année en raison de l'augmentation des coûts de main-d'œuvre et de fournitures, étaient souvent critiqués par les clients.
Tim Fisher, directeur des opérations de la nouvelle Six Flags, a déclaré que cette mesure démontre l'engagement de l'entreprise à écouter les retours des clients, à améliorer la satisfaction des clients, à rehausser la proposition de valeur et à garantir que les familles puissent profiter d'une journée mémorable pleine de plaisir et de divertissement. Deux parcs Six Flags historiques en Californie avaient déjà supprimé les frais supplémentaires avant la fusion, en prévision d'un changement de la législation de l'État.
Six Flags Entertainment (NYSE: FUN) hat die Zusatzgebühr für Gäste auf Lebensmittel, Getränke und Einzelhandelskäufe in den teilnehmenden historischen Six Flags-Parks abgeschafft. Diese Entscheidung fiel nach Abschluss der Fusion zwischen Cedar Fair Entertainment Company und der ehemaligen Six Flags Entertainment am 1. Juli. Die Gebühr, die zu Beginn dieses Jahres aufgrund gestiegener Arbeits- und Lieferkosten eingeführt wurde, war häufig ein Ziel von Eigentuchen.
Tim Fisher, Chief Operating Officer von Six Flags, erklärte, dass dieser Schritt das Engagement des Unternehmens zeigt, auf das Feedback der Gäste zu hören, die Kundenzufriedenheit zu steigern, das Wertangebot zu verbessern und sicherzustellen, dass Familien einen unvergesslichen Tag voller Spaß und Unterhaltung genießen können. Zwei historische Six Flags-Parks in Kalifornien hatten die Gebühr bereits vor der Fusion abgeschafft, in der Erwartung einer Änderung des Staatsgesetzes.
- Elimination of guest surcharge fee at participating legacy Six Flags parks
- Improved guest satisfaction and value proposition
- Demonstration of responsiveness to customer feedback
- None.
Most legacy Six Flags parks began applying a surcharge fee to all in-park food, beverage and retail purchases earlier this year due to increased labor and supply costs. The surcharge was automatically added at the beginning of every transaction and appeared as a separate line item on the guest’s receipt.
Following the completion of the merger of Cedar Fair Entertainment Company and former Six Flags Entertainment on July 1, the decision was made to repeal those surcharge fees. (Two legacy Six Flags parks in
“We always welcome feedback from our guests on how we can improve their park experience, and the surcharge fee at the legacy Six Flags parks was a frequent target for criticism,” said Tim Fisher, chief operating officer of the new Six Flags. “This decision shows we are listening to our guests and that we value their input. It also reinforces our focus on enhancing guest satisfaction, improving the value proposition and ensuring that families can enjoy a memorable day filled with fun and entertainment.”
ABOUT SIX FLAGS ENTERTAINMENT CORPORATION
Six Flags Entertainment Corporation (NYSE: FUN) is North America’s largest regional amusement-resort operator with 27 amusement parks, 15 water parks and nine resort properties across 17 states in the
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Investor Contact: Michael Russell, 419.627.2233
Media Contact: Gary Rhodes, 704.249.6119
https://investors.sixflags.com
Source: Six Flags Entertainment Corporation
FAQ
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