ALE Solutions, Inc. Launches MyALE HOME App
ALE Solutions, Inc. has launched MyALE HOME, the first app designed for displaced homeowners, enabling policyholders to manage temporary housing stays via mobile devices. Key features include receipt capture for Loss of Use expenses, communication tools, and 24/7 support. Adjusters can also manage receipts through the MyALE Claims Portal, tracking expenses against ALE limits. This initiative reflects ALE and FLEETCOR's commitment to enhancing customer experience in the insurance industry. The app is available on iOS and Android platforms.
- Launch of MyALE HOME app enhances customer experience for displaced homeowners.
- Receipt capture feature simplifies reimbursement processes for policyholders.
- 24/7 support line improves assistance for policyholders and adjusters.
- None.
The easy-to-use app is the industry’s first app designed for displaced homeowners
The app includes receipt capture functionality for policyholders to upload and store Loss of Use receipts for costs like pet housing, meals and utilities throughout their stay. The receipts are captured within the app and can be easily found and referenced when needed by policyholders and adjusters.
“Finding ways to consistently improve the customer experience for both policyholders and adjusters is at the core of our mission here at ALE Solutions,” said
Other key features of the app allow the policyholder to:
- View details of temporary housing
- Learn what to expect of the temporary housing process
- Request hotel or housing extensions
- Communicate with the hotel or landlord
- Contact an ALE representative 24/7/365
Additional Receipt Capture functionality extends to MyALE Claims Portal for adjusters to:
- Manage and manually upload receipts in the MyALE Claims Portal
- Track expenses against the Additional Living Expenses (ALE) limit
- Export receipt capture data into an Excel document
- Receive receipt notifications based on selected interval settings
“The launch of the MyALE HOME app from ALE Solutions showcases the company’s and FLEETCOR’s commitment to advancing technology solutions to improve the customer experience,” said
The MyALE HOME app is available for iPhones, iPads and Android users in the Apple or Google Play stores.
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About
Our solutions are the result of our extensive property options: hotel, corporate apartment, single-family home or travel trailer. We consider all available options and leverage our supplier relationships to control costs. Our greatest strength is in identifying cost effective short-term leases on private homes, which we furnish to fit the needs of each family. For more information, please visit www.alesolutions.com.
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