Welcome to our dedicated page for FIVE9 news (Ticker: FIVN), a resource for investors and traders seeking the latest updates and insights on FIVE9 stock.
Five9, Inc. (NASDAQ: FIVN) is a leading provider of cloud contact center software that empowers digital enterprises to engage with their customers effectively. Headquartered in Sunnyvale, California, Five9 facilitates over three billion customer interactions annually through its robust and innovative platform.
The company's core offering, the Virtual Contact Center (VCC) platform, combines essential telephony functionalities with advanced omnichannel engagement tools. This cloud-native solution supports customer service, sales, and marketing engagements, allowing businesses to deliver exceptional personalized experiences.
Key features of the Five9 platform include omnichannel routing, analytics, workforce optimization (WFO), and artificial intelligence (AI). These components work synergistically to enhance agent productivity and drive tangible business results. The platform is designed to be reliable, secure, compliant, and scalable, making it suitable for organizations of all sizes.
In recent news, Five9 announced a partnership with Playvox, the leading provider of Workforce Engagement Management (WEM) solutions. This collaboration has integrated Playvox's comprehensive Workforce Management (WFM) solution into the Five9 Intelligent Cloud Contact Center, offering seamless technology integration and real-time business insights.
The Five9 Intelligent CX Platform leverages AI and automation to transform customer interactions, providing tools for digital self-service, agent assist technology, and workflow automation. With over 2,500 organizations worldwide using its solutions, Five9 stands out as a critical partner in the digital transformation of customer engagement.
Five9's commitment to innovation and customer satisfaction is evident in its extensive partner ecosystem, which includes over 1,000 partners. The company's focus on practical AI, automation, and journey analytics underscores its mission to create fluid and impactful customer experiences.
For more information, visit www.five9.com.
Five9, Inc (NASDAQ: FIVN) has received top Product Scores in two Use Cases in the Gartner Critical Capabilities for Contact Center as a Service Report. It ranked highest for the North America and Agile Contact Center use cases, and placed in the top three for Customer Engagement Center and High-Volume Customer Call Center. Gartner evaluated 13 vendors and recognized Five9's enhancements in digital engagement and workforce optimization.
Five9, Inc. (NASDAQ: FIVN) has been selected by PODS Enterprises, LLC to enhance its global cloud contact center capabilities. This decision comes in response to growing call volumes during the pandemic and aims to drive improvements in customer experience and operational efficiency. The collaboration will integrate various solutions like intelligent voice routing and workforce management into a unified platform, helping PODS manage complex transactions more effectively. Five9's technology is expected to empower PODS to strengthen its competitive position and support international growth.
Five9, Inc (NASDAQ: FIVN) has expanded its collaboration with Microsoft, showcasing its UC integration with Microsoft Teams. The latest customer, ProSites, uses Five9’s Intelligent Cloud Contact Center to enhance voice and digital communications, leading to improved customer support. The integration aims to reduce delays in service and boost first call resolution rates. Five9's platform facilitates a seamless transition from legacy systems to a modern, cloud-based architecture, allowing quicker engagement with subject matter experts and better overall customer experiences.
Five9, Inc (NASDAQ: FIVN) announced a new virtual event series aimed at enhancing customer experience in a post-pandemic world. As remote working becomes permanent, the series will offer insights and best practices on leveraging cloud technologies to meet heightened customer expectations. Events will feature industry experts discussing key trends and technologies necessary for modern cloud contact centers. The first webinar, 'What Does Customer Service Look Like in a Pandemic World?', is scheduled for November 12, 2020.
Five9, Inc (NASDAQ: FIVN), a leader in cloud contact center solutions, has been selected by the world's second-largest accommodation supplier to enhance their global contact centers. The decision came after the company faced limitations with their previous system that struggled to meet growing demands. Five9's Workflow Automation demo showcased effective handling of booking confirmations, cancellations, and refunds, which gave them a competitive edge. Key factors in their selection included Five9's global presence, integration capabilities, outbound services, and reliability.
Five9, Inc. (Nasdaq: FIVN), a leader in cloud contact center solutions, will announce its financial results for Q3 2020 on October 29, 2020, post-market close. A conference call is scheduled for 4:30 p.m. ET, where investors can listen in by dialing 800-437-2398 or via webcast on the company's Investor Relations website. Five9 serves over 2,000 customers globally and facilitates more than six billion call minutes annually, focusing on innovative solutions that enhance customer experience and drive business outcomes.
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