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Five9, Inc. (NASDAQ: FIVN) is a leading provider of cloud contact center software that empowers digital enterprises to engage with their customers effectively. Headquartered in Sunnyvale, California, Five9 facilitates over three billion customer interactions annually through its robust and innovative platform.
The company's core offering, the Virtual Contact Center (VCC) platform, combines essential telephony functionalities with advanced omnichannel engagement tools. This cloud-native solution supports customer service, sales, and marketing engagements, allowing businesses to deliver exceptional personalized experiences.
Key features of the Five9 platform include omnichannel routing, analytics, workforce optimization (WFO), and artificial intelligence (AI). These components work synergistically to enhance agent productivity and drive tangible business results. The platform is designed to be reliable, secure, compliant, and scalable, making it suitable for organizations of all sizes.
In recent news, Five9 announced a partnership with Playvox, the leading provider of Workforce Engagement Management (WEM) solutions. This collaboration has integrated Playvox's comprehensive Workforce Management (WFM) solution into the Five9 Intelligent Cloud Contact Center, offering seamless technology integration and real-time business insights.
The Five9 Intelligent CX Platform leverages AI and automation to transform customer interactions, providing tools for digital self-service, agent assist technology, and workflow automation. With over 2,500 organizations worldwide using its solutions, Five9 stands out as a critical partner in the digital transformation of customer engagement.
Five9's commitment to innovation and customer satisfaction is evident in its extensive partner ecosystem, which includes over 1,000 partners. The company's focus on practical AI, automation, and journey analytics underscores its mission to create fluid and impactful customer experiences.
For more information, visit www.five9.com.
Five9, Inc. (NASDAQ:FIVN) announced its upcoming Third Quarter 2021 financial results will be released on November 8. The company emphasized its strong market presence and growth opportunities following the termination of its merger with Zoom. CEO Rowan Trollope highlighted a significant 30%+ year-over-year growth in enterprise subscription revenue, with enterprise customers now accounting for 84% of total revenues. Five9 plans to host a Financial Analyst Day on November 18 to discuss strategy and outlook. The company aims to leverage AI and digital transformation in the cloud contact center market.
Five9, Inc. (NASDAQ: FIVN) and Zoom Video Communications, Inc. (NASDAQ: ZM) have mutually agreed to terminate their merger agreement due to insufficient shareholder support for the deal. Following the termination, Five9 will continue as an independent publicly traded entity while maintaining their partnership with Zoom, which includes collaborative efforts in UCaaS and CCaaS solutions. Five9 emphasizes its strong market position and growth potential as a standalone company, having over 2,000 customers and focusing on enhancing customer engagement through its intelligent cloud contact center solutions.
Five9, Inc. (NASDAQ: FIVN) has joined the Gartner Peer Insights Customer First Program for Contact Center as a Service (CCaaS). This initiative emphasizes customer feedback, enabling users to submit reviews directly on Five9's website, promoting transparency. With over 90% of Five9's reviews rated 4 or 5 stars, the company aims to enhance customer trust and refine its services based on real-world feedback. Currently, more than 2,000 businesses utilize Five9’s cloud contact center solutions, highlighting its significant market presence.
Five9, Inc. (NASDAQ: FIVN) has been recognized as a Leader in the first Aragon Research Globe for Conversational AI. The report highlights Five9's strengths in self-service, bot-to-agent handoffs, and its App Marketplace for integrations. Analysts assessed 22 providers based on strategy, performance, and reach, emphasizing Five9's innovative focus on AI. The company, enhanced by its acquisition of Inference Solutions, offers a robust intelligent virtual agent (IVA) capable of managing routine tasks. Five9 also integrates leading technologies from IBM, Google, and Amazon to bolster its cloud contact center capabilities.
Five9, Inc. (NASDAQ:FIVN) reported strong financial results for Q2 2021, with revenue soaring 44% year-over-year to $143.8 million. While GAAP gross margin declined to 55.2%, adjusted gross margin was 63.3%. The company experienced a net loss of $(16.5) million, maintaining the same per-share loss as Q2 2020. However, non-GAAP net income rose to $16.0 million, or $0.23 per diluted share. Due to its pending acquisition by Zoom Video Communications, Five9 will not provide future financial guidance.
Five9, Inc. (NASDAQ: FIVN) published a survey by the International Customer Management Institute revealing key insights about the future of contact centers. The study found that 55% of contact centers saw an increase in customer interactions, alongside a 47% rise in interaction complexity. Major obstacles include legacy technology (51%) and staffing issues (44%). The survey indicated a staggering 58% agent turnover rate, primarily due to workload and lack of advancement. Notably, 92% of respondents feel their agent applications could be more effective, highlighting a need for innovation.
Five9, a leading cloud contact center provider, has launched the 2021 Reimagine CX Awards to honor organizations utilizing its solutions for customer experience transformation. Nominations are open until August 6, with winners revealed at the Five9 CX Summit on September 1. Categories include Business Agility, AI Scaling, Automation & Analytics, Agent Empowerment, and Community Excellence. This initiative aims to celebrate customer innovation in improving contact center performance.
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