Fifth Third Named To Forbes’ Best Customer Service List
Fifth Third Bank has been recognized on Forbes' Best for Customer Service 2025 list for the second consecutive year. The recognition is based on a comprehensive survey conducted by HundredX, involving over 200,000 U.S. participants who provided 4.2 million evaluations across more than 3,000 brands. The survey assessed brands on four key aspects of customer service: people, speed, services, and resolution. Chief Operating Officer Jamie Leonard emphasized the bank's commitment to placing customers at the center of their operations, focusing on delivering exceptional experiences across branch locations, online platforms, and mobile applications.
Fifth Third Bank è stato riconosciuto per il secondo anno consecutivo nella lista di Forbes dei migliori per il servizio clienti 2025. Questo riconoscimento si basa su un'indagine comprensiva condotta da HundredX, coinvolgendo oltre 200.000 partecipanti negli Stati Uniti che hanno fornito 4,2 milioni di valutazioni su più di 3.000 marchi. L'indagine ha valutato i marchi su quattro aspetti chiave del servizio clienti: persone, velocità, servizi e risoluzione. Il Direttore Operativo Jamie Leonard ha sottolineato l'impegno della banca a mettere i clienti al centro delle proprie operazioni, concentrandosi sulla fornitura di esperienze eccezionali presso le filiali, le piattaforme online e le applicazioni mobili.
Fifth Third Bank ha sido reconocido por segundo año consecutivo en la lista de Forbes de los Mejores para el Servicio al Cliente 2025. Este reconocimiento se basa en una encuesta integral realizada por HundredX, que involucró a más de 200,000 participantes en EE. UU. y que emitieron 4.2 millones de evaluaciones sobre más de 3,000 marcas. La encuesta evaluó las marcas en cuatro aspectos clave del servicio al cliente: personas, velocidad, servicios y resolución. El Director de Operaciones Jamie Leonard destacó el compromiso del banco de colocar a los clientes en el centro de sus operaciones, centrándose en ofrecer experiencias excepcionales en las sucursales, plataformas en línea y aplicaciones móviles.
Fifth Third Bank는 두 번째 해 연속으로 포브스 고객 서비스 최고 2025 목록에 선정되었습니다. 이 인정은 20만 명 이상의 미국 참가자가 3,000개 이상의 브랜드에 대해 420만 개의 평가를 제공한 HundredX의 종합적인 설문조사에 기반합니다. 설문조사는 고객 서비스의 네 가지 주요 측면에 대해 브랜드를 평가했습니다: 사람, 속도, 서비스 및 해결. 최고운영책임자 Jamie Leonard는 고객을 운영의 중심에 두고 분점, 온라인 플랫폼 및 모바일 애플리케이션 전반에 걸쳐 뛰어난 경험을 제공하는 데 전념하고 있다고 강조했습니다.
Fifth Third Bank a été reconnu pour la deuxième année consécutive dans la liste des Meilleurs services client 2025 de Forbes. Cette reconnaissance repose sur une enquête complète réalisée par HundredX, qui a impliqué plus de 200 000 participants aux États-Unis ayant fourni 4,2 millions d'évaluations sur plus de 3 000 marques. L'enquête a évalué les marques sur quatre aspects clés du service client : les personnes, la rapidité, les services et la résolution. Le Directeur des opérations Jamie Leonard a souligné l'engagement de la banque à placer les clients au centre de ses opérations, en se concentrant sur la fourniture d'expériences exceptionnelles dans les agences, sur les plateformes en ligne et dans les applications mobiles.
Fifth Third Bank wurde zum zweiten Mal in Folge in die Liste von Forbes' Beste für Kundenservice 2025 aufgenommen. Diese Anerkennung basiert auf einer umfassenden Umfrage, die von HundredX durchgeführt wurde und an der über 200.000 Teilnehmer in den USA teilnahmen, die 4,2 Millionen Bewertungen zu mehr als 3.000 Marken abgaben. Die Umfrage bewertete die Marken in vier wesentlichen Aspekten des Kundenservice: Menschen, Geschwindigkeit, Dienstleistungen und Lösungen. Chief Operating Officer Jamie Leonard betonte das Engagement der Bank, die Kunden in den Mittelpunkt ihrer Betriebe zu stellen, und sich auf außergewöhnliche Erlebnisse in den Filialen, Online-Plattformen und mobilen Anwendungen zu konzentrieren.
- Second consecutive recognition on Forbes' Best for Customer Service list
- Large-scale customer validation through 4.2 million evaluations
- Strong multi-channel customer service presence (branches, online, mobile)
- None.
Fifth Third Recognized by Forbes for the Second Consecutive Year
“We put the customer in the center of everything we do, so providing our customers with the best possible experience is at our core,” said Jamie Leonard, Chief Operating Officer at Fifth Third. “No matter where our customers interact with us, whether it’s at one of our branch locations, online, or on our mobile app, we strive to exceed their expectations.”
To create Forbes’ Best Customer Service 2025 list, Forbes partnered with HundredX, a data analytics company whose year-long survey had over-200,000 people in
About Fifth Third
Fifth Third is a bank that’s as long on innovation as it is on history. Since 1858, we’ve been helping individuals, families, businesses and communities grow through smart financial services that improve lives. Our list of firsts is extensive, and it’s one that continues to expand as we explore the intersection of tech-driven innovation, dedicated people and focused community impact. Fifth Third is one of the few
Fifth Third Bank, National Association is a federally chartered institution. Fifth Third Bancorp is the indirect parent company of Fifth Third Bank and its common stock is traded on the NASDAQ® Global Select Market under the symbol "FITB." Investor information and press releases can be viewed at www.53.com. Deposit and credit products provided by Fifth Third Bank, National Association. Member FDIC.
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Derek Cuculich (Media Relations)
derek.cuculich@53.com
Matt Curoe (Investor Relations)
matt.curoe@53.com | 513-534-2345
Source: Fifth Third
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