New Research by FIS and Oxford Economics Finds That Cyberthreats, Fraud, Regulatory Complexities and Financial Inefficiencies Cost Businesses $100 Million Annually
FIS and Oxford Economics' research reveals businesses lose an average of $98.5 million annually due to disruptions across the money lifecycle. The study, surveying 1,000 C-suite leaders across six industries in the U.S., U.K., and Singapore, identified nine major sources of disharmony.
Key findings show that 88% of respondents face cyberthreats, 79% deal with fraud, and 65% struggle with regulatory complexities. The research highlights that 37% of companies experience daily cyberthreats, while 74% face critical threats monthly.
Companies implementing embedded finance solutions (82% of respondents) saw an average 8.5% growth in sales. However, challenges persist: 73% cite high costs as an obstacle to AI adoption, while 64% struggle with lack of expertise. Despite these challenges, 56% plan to use AI to increase market agility.
La ricerca di FIS e Oxford Economics rivela che le aziende perdono in media 98,5 milioni di dollari all'anno a causa delle interruzioni lungo il ciclo di vita del denaro. Lo studio, che ha coinvolto 1.000 leader C-suite di sei settori negli Stati Uniti, Regno Unito e Singapore, ha identificato nove principali fonti di disarmonia.
I risultati chiave mostrano che l'88% dei rispondenti affronta minacce informatiche, il 79% si occupa di frodi e il 65% ha difficoltà con le complessità normative. La ricerca evidenzia che il 37% delle aziende sperimenta minacce informatiche quotidiane, mentre il 74% affronta minacce critiche mensilmente.
Le aziende che implementano soluzioni di finanza integrata (l'82% dei rispondenti) hanno visto una crescita media delle vendite del 8,5%. Tuttavia, persistono delle sfide: il 73% cita i costi elevati come un ostacolo all'adozione dell'IA, mentre il 64% ha difficoltà a causa della mancanza di competenze. Nonostante queste sfide, il 56% prevede di utilizzare l'IA per aumentare l'agilità sul mercato.
La investigación de FIS y Oxford Economics revela que las empresas pierden un promedio de 98.5 millones de dólares anuales debido a interrupciones a lo largo del ciclo de vida del dinero. El estudio, que encuestó a 1,000 líderes de C-suite en seis industrias en EE. UU., Reino Unido y Singapur, identificó nueve principales fuentes de desarmonía.
Los hallazgos clave muestran que el 88% de los encuestados enfrenta amenazas cibernéticas, el 79% lidia con fraudes y el 65% lucha con complejidades regulatorias. La investigación destaca que el 37% de las empresas experimenta amenazas cibernéticas a diario, mientras que el 74% enfrenta amenazas críticas mensualmente.
Las empresas que implementan soluciones de finanzas integradas (el 82% de los encuestados) vieron un crecimiento promedio en ventas del 8.5%. Sin embargo, persisten los desafíos: el 73% cita los altos costos como un obstáculo para la adopción de IA, mientras que el 64% enfrenta la falta de experiencia. A pesar de estos desafíos, el 56% planea utilizar IA para aumentar la agilidad en el mercado.
FIS와 Oxford Economics의 연구에 따르면, 기업들은 자금 생애 주기 전반에 걸친 중단으로 인해 평균 9,850만 달러를 매년 잃고 있습니다. 이 연구는 미국, 영국, 싱가포르의 6개 산업에서 1,000명의 C-suite 리더를 대상으로 조사했으며, 9개의 주요 불협화음을 확인했습니다.
주요 결과는 88%의 응답자가 사이버 위협에 직면하고, 79%가 사기 문제를 다루며, 65%가 규제 복잡성에 어려움을 겪고 있다는 것을 보여줍니다. 연구는 37%의 기업이 매일 사이버 위협을 경험하고, 74%가 매달 심각한 위협에 직면하고 있음을 강조합니다.
임베디드 금융 솔루션을 구현하는 기업(82%의 응답자)은 평균 8.5%의 매출 성장을 보았습니다. 그러나 도전 과제가 여전히 존재합니다: 73%은 AI 채택에 있어 높은 비용을 장애물로 언급하고, 64%는 전문성 부족으로 어려움을 겪고 있습니다. 이러한 도전에도 불구하고, 56%는 시장 민첩성을 높이기 위해 AI를 사용할 계획입니다.
La recherche de FIS et d'Oxford Economics révèle que les entreprises perdent en moyenne 98,5 millions de dollars par an en raison des interruptions tout au long du cycle de vie de l'argent. L'étude, qui a interrogé 1 000 dirigeants de la C-suite dans six secteurs aux États-Unis, au Royaume-Uni et à Singapour, a identifié neuf principales sources de désaccord.
Les résultats clés montrent que 88% des répondants sont confrontés à des menaces informatiques, 79% traitent des fraudes et 65% luttent contre des complexités réglementaires. La recherche souligne que 37% des entreprises subissent des menaces informatiques quotidiennes, tandis que 74% font face à des menaces critiques chaque mois.
Les entreprises mettant en œuvre des solutions de finance intégrée (82% des répondants) ont constaté une croissance moyenne des ventes de 8,5%. Cependant, des défis persistent : 73% citent des coûts élevés comme un obstacle à l'adoption de l'IA, tandis que 64% luttent contre le manque d'expertise. Malgré ces défis, 56% prévoient d'utiliser l'IA pour accroître l'agilité sur le marché.
Die Forschung von FIS und Oxford Economics zeigt, dass Unternehmen jährlich im Durchschnitt 98,5 Millionen Dollar aufgrund von Störungen im Geldlebenszyklus verlieren. Die Studie, die 1.000 Führungskräfte der C-Suite aus sechs Branchen in den USA, Großbritannien und Singapur befragte, identifizierte neun Hauptursachen für Disharmonie.
Wichtige Ergebnisse zeigen, dass 88% der Befragten mit Cyberbedrohungen konfrontiert sind, 79% mit Betrug zu kämpfen haben und 65% Schwierigkeiten mit regulatorischen Komplexitäten haben. Die Forschung hebt hervor, dass 37% der Unternehmen täglich Cyberbedrohungen erleben, während 74% monatlich mit kritischen Bedrohungen konfrontiert sind.
Unternehmen, die integrierte Finanzlösungen umsetzen (82% der Befragten), verzeichneten ein durchschnittliches 8,5% Wachstum im Umsatz. Die Herausforderungen bestehen jedoch weiterhin: 73% nennen hohe Kosten als Hindernis für die Einführung von KI, während 64% mit einem Mangel an Fachwissen kämpfen. Trotz dieser Herausforderungen planen 56% die Nutzung von KI zur Steigerung der Marktfähigkeit.
- 82% of companies implemented embedded finance solutions, achieving 8.5% sales growth
- 85% of organizations with dedicated fintech teams report better preparedness for challenges
- 83% of companies with fintech teams saw revenue increases after embedding fintech solutions
- 55% of companies are investing in AI and machine learning solutions
- Companies lose average $98.5M annually due to operational inefficiencies and threats
- 37% face daily cyberthreats, 74% experience critical threats monthly
- 53% unhappy with fraud response plans, 41% dissatisfied with fraud detection tools
- 47% don't regularly train employees on fraud and cyber awareness
- 73% struggle with high AI implementation costs
Key facts:
- Landmark research of more than 1,000 business leaders across six industries quantifies impact of disruptions and inefficiencies across the money lifecycle.
- Primary sources of disharmony include cyberthreats, fraud and regulatory complexities.
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Businesses are losing an average of
$98.5 million - Forward-looking businesses are realizing a tangible ROI by addressing these issues with modern solutions like embedded finance.
In two global surveys of a combined 1,000 C-suite business and technology leaders across six different industries, FIS has quantified the true impact of financial, operational and technological disharmony, defined as disruptions and inefficiencies across the money lifecycle, on firms in the
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88% of respondents identified cyberthreats -
79% identified fraud -
65% identified regulatory complexities - Other tensions identified were operational inefficiencies, payment friction, human errors, illiquidity, financial technology skills gaps, and reputational damage.
The survey results also shined a light on the specific financial technologies that forward-looking organizations are employing to address disharmony in their operations. Over four-fifths (
Stephanie Ferris, CEO and president of FIS, said, “We commissioned this research to determine the sources of disruption and inefficiencies within organizations’ financial ecosystems, whether money is at rest, in motion or at work. The findings uncover the profound consequences of disharmony in the money lifecycle, and our goal in sharing this research is to empower businesses to overcome these challenges and identify opportunities to create value amidst rising economic uncertainty. By ensuring their financial systems and processes are in harmony, companies can unlock the extra capital and capacity needed to invest in innovation and competitive advantage.”
Initial findings from the research included:
Money in (Slow) Motion
Moving funds seamlessly from point A to B is a critical function of nearly every business. Yet, “The Harmony Gap” survey highlighted key points of friction within respondents’ payments systems and processes.
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51% of those surveyed said their business faces greater tension when money is in motion, including when moving money through payments systems, credit and debit accounts, and card networks, than during other phases of the money lifecycle. -
While
79% of respondents said their business has adopted automated payment processing technology,57% reported experiencing transaction delays at least once a month.
Businesses Under Siege From Cyberattacks and Fraud
The survey respondents identified cybersecurity and fraud as the two most costly sources of friction and tension across the money lifecycle.
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More than one-third (
37% ) of respondents said their company experiences cyberthreats daily, and74% face critical or high-profile threats on a monthly basis. -
83% of the respondents surveyed said their firm prioritizes fraud risk management. Yet,53% said they are unhappy with their fraud response plans. -
41% of respondents reported being dissatisfied with their basic software tools for fraud detection and prevention methods. -
47% of those surveyed said their company does not regularly train employees on fraud and cyberawareness, leaving these firms more vulnerable. -
Insurance firms buck the trend:
75% of the respondents from insurance companies reported that their firm relies on employee training for fraud prevention, compared to48% of respondents from all sectors surveyed.
Fintech Strategy Is Key to Growth
The survey data underscores that a strategic approach to technology that advances financial transactions is critical for organizations seeking to address disharmony and achieve growth. Respondents from companies with teams dedicated to implementing and managing financial technology – whether in-house or outsourced – reported greater preparedness to tackle key challenges.
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85% of leaders surveyed from organizations with dedicated fintech teams reported feeling moderately or very well-equipped to address frictions including inefficiencies, cyberrisks, and compliance failures. -
Respondents from firms with dedicated fintech teams reported higher sales growth than those without, with
83% of these companies seeing revenue increases after embedding fintech solutions. -
In contrast, the research identified the insurance industry as lagging in fintech adoption, with only
52% of leaders surveyed from investment companies reporting that they have a fintech team, compared to74% of respondents across all industries surveyed.
Firdaus Bhathena, chief technology officer of FIS, said: “The findings highlight that a well-defined technology strategy, supported by a dedicated and knowledgeable team, is a fundamental component of a firm’s success. Companies that invest in building or partnering with fintech expertise are better positioned to optimize their financial operations, mitigate risks and ultimately achieve the financial harmony that drives sustainable growth.”
Unlocking AI and Automation Potential
A notable trend among the executives and business leaders surveyed was the significant investments their organizations are making in AI and automation technologies.
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Over half (
55% ) of respondents reported that their companies are investing in innovative solutions such as generative AI and machine learning to meet their strategic objectives. -
However,
73% cited the high cost of implementation and maintenance as an obstacle to their firm’s adoption of AI and automation, as well as struggling with a lack of in-house expertise (64% ) and the difficulty of integration with existing systems (58% ). -
Showing signs of optimism despite these obstacles,
56% of respondents said their companies plan to employ AI to increase their organization’s agility in response to market dynamics, while48% anticipated it would enable them to gain new customers.
“This groundbreaking research has quantified the impact of tensions within the money lifecycle," Bianca Fisher, research manager at Oxford Economics, said. "This unique analysis has allowed us to identify the cost of financial disharmony and how it can hinder organizational growth and innovation. By working with FIS, we've delivered insights that will help businesses globally understand and address these challenges, leveraging emerging technology solutions like AI and automation to enhance efficiency, security, compliance and strategic decision-making.”
A preview of “The Harmony Gap” study findings can be found here. FIS plans to release the full survey results ahead of its annual Emerald conference in May.
About the Research
In partnership with FIS, Oxford Economics conducted two separate surveys, each involving 501 C-suite executives and business leaders at organizations directly involved in financial technology decision-making in the
FIS is a financial technology company providing solutions to financial institutions, businesses, and developers. We unlock financial technology to the world across the money lifecycle underpinning the world’s financial system. Our people are dedicated to advancing the way the world pays, banks and invests, by helping our clients to confidently run, grow, and protect their businesses. Our expertise comes from decades of experience helping financial institutions and businesses of all sizes adapt to meet the needs of their customers by harnessing where reliability meets innovation in financial technology. Headquartered in
View source version on businesswire.com: https://www.businesswire.com/news/home/20250410394153/en/
Kim Snider, 904.438.6278
Senior Vice President
FIS Global Marketing and Communications
kim.snider@fisglobal.com
Source: Fidelity National Information Services
FAQ
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