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Scam Survey: UK Consumers Lack Confidence in Real-Time Payments Security

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A recent FICO survey reveals significant concerns about real-time payments (RTP) security among UK consumers. While 79% have sent and 73% have received RTP, nearly a quarter (23%) are uncertain about the adequacy of security checks in RTP processes.

The study, covering 12,000 individuals across 14 countries, shows UK adoption rates lagging behind global averages of 91% for sending and 89% for receiving. Only 35% of UK consumers consider RTP more secure than credit cards, compared to a 51% global average. Despite these concerns, 59% plan to maintain their RTP usage, while 28% intend to increase it.

To address these challenges, FICO recommends banks focus on education and communication through preferred channels, with 37% of UK consumers favoring bank apps for sensitive communications. FICO and Jersey Telecom have developed a new solution, FICO® Customer Communications Service Scam Signal, which recently won the Anti-Fraud Solution award.

Un recente sondaggio FICO rivela preoccupazioni significative sulla sicurezza dei pagamenti in tempo reale (RTP) tra i consumatori del Regno Unito. Mentre il 79% ha inviato e il 73% ha ricevuto RTP, quasi un quarto (il 23%) non è sicuro dell'adeguatezza dei controlli di sicurezza nei processi RTP.

Lo studio, che ha coinvolto 12.000 individui in 14 paesi, mostra che i tassi di adozione nel Regno Unito sono inferiori alle medie globali del 91% per l'invio e 89% per la ricezione. Solo il 35% dei consumatori del Regno Unito considera l'RTP più sicuro delle carte di credito, rispetto a una media globale del 51%. Nonostante queste preoccupazioni, il 59% prevede di mantenere il proprio utilizzo dell'RTP, mentre il 28% intende aumentarlo.

Per affrontare queste sfide, FICO raccomanda alle banche di concentrarsi su educazione e comunicazione attraverso i canali preferiti, con il 37% dei consumatori del Regno Unito che favorisce le app bancarie per comunicazioni sensibili. FICO e Jersey Telecom hanno sviluppato una nuova soluzione, il FICO® Customer Communications Service Scam Signal, che ha recentemente vinto il premio per la Soluzione Anti-Frode.

Una reciente encuesta de FICO revela preocupaciones significativas sobre la seguridad de los pagos en tiempo real (RTP) entre los consumidores del Reino Unido. Mientras que el 79% ha enviado y el 73% ha recibido RTP, casi una cuarta parte (el 23%) no está segura de la adecuación de los controles de seguridad en los procesos de RTP.

El estudio, que abarca a 12,000 individuos en 14 países, muestra que las tasas de adopción en el Reino Unido están rezagadas en comparación con los promedios globales del 91% para enviar y 89% para recibir. Solo el 35% de los consumidores del Reino Unido considera que el RTP es más seguro que las tarjetas de crédito, en comparación con un promedio global del 51%. A pesar de estas preocupaciones, el 59% planea mantener su uso de RTP, mientras que el 28% tiene la intención de aumentarlo.

Para abordar estos desafíos, FICO recomienda que los bancos se enfoquen en la educación y la comunicación a través de los canales preferidos, con el 37% de los consumidores del Reino Unido que prefieren las aplicaciones bancarias para comunicaciones sensibles. FICO y Jersey Telecom han desarrollado una nueva solución, el FICO® Customer Communications Service Scam Signal, que recientemente ganó el premio a la Solución Anti-Fraude.

최근 FICO 조사에 따르면, 영국 소비자들 사이에서 실시간 결제(RTP) 보안에 대한 우려가 크게 나타났습니다. 79%가 RTP를 송금했으며, 73%가 수신했지만, 거의 4분의 1(23%)은 RTP 프로세스의 보안 점검이 적절한지에 대해 확신하지 못하고 있습니다.

12,000명의 개인을 대상으로 한 이 연구는 영국의 채택률이 송금의 91% 및 수신의 89%라는 글로벌 평균에 비해 뒤처지고 있음을 보여줍니다. 영국 소비자의 35%만이 RTP가 신용카드보다 더 안전하다고 생각하는 반면, 글로벌 평균은 51%입니다. 이러한 우려에도 불구하고, 59%는 RTP 사용을 유지할 계획이며, 28%는 이를 증가시킬 의향이 있습니다.

이러한 문제를 해결하기 위해 FICO는 은행들이 선호하는 채널을 통해 교육 및 커뮤니케이션에 집중할 것을 권장하며, 37%의 영국 소비자가 민감한 커뮤니케이션을 위해 은행 앱을 선호합니다. FICO와 Jersey Telecom은 최근 Anti-Fraud Solution 상을 수상한 새로운 솔루션인 FICO® Customer Communications Service Scam Signal을 개발했습니다.

Une récente enquête FICO révèle des préoccupations importantes concernant la sécurité des paiements en temps réel (RTP) parmi les consommateurs britanniques. Bien que 79% aient envoyé et 73% aient reçu des RTP, près d'un quart (23%) ne sont pas certains de l'adéquation des contrôles de sécurité dans les processus RTP.

L'étude, qui couvre 12 000 individus dans 14 pays, montre que les taux d'adoption au Royaume-Uni sont inférieurs aux moyennes mondiales de 91% pour l'envoi et 89% pour la réception. Seuls 35% des consommateurs britanniques considèrent que le RTP est plus sûr que les cartes de crédit, par rapport à une moyenne mondiale de 51%. Malgré ces préoccupations, 59% prévoient de maintenir leur utilisation du RTP, tandis que 28% ont l'intention de l'augmenter.

Pour relever ces défis, FICO recommande aux banques de se concentrer sur l'éducation et la communication par le biais de canaux préférés, avec 37% des consommateurs britanniques préférant les applications bancaires pour des communications sensibles. FICO et Jersey Telecom ont développé une nouvelle solution, le FICO® Customer Communications Service Scam Signal, qui a récemment remporté le prix de la Solution Anti-Fraude.

Eine aktuelle FICO Umfrage zeigt erhebliche Bedenken hinsichtlich der Sicherheit von Echtzeit-Zahlungen (RTP) unter britischen Verbrauchern. Während 79% RTP gesendet und 73% empfangen haben, sind fast ein Viertel (23%) unsicher über die Angemessenheit der Sicherheitsprüfungen in RTP-Prozessen.

Die Studie, die 12.000 Personen aus 14 Ländern umfasst, zeigt, dass die Adoptionsraten im Vereinigten Königreich hinter den globalen Durchschnittswerten von 91% für das Senden und 89% für das Empfangen zurückbleiben. Nur 35% der britischen Verbraucher halten RTP für sicherer als Kreditkarten, im Vergleich zu einem globalen Durchschnitt von 51%. Trotz dieser Bedenken planen 59% die Beibehaltung ihrer RTP-Nutzung, während 28% beabsichtigen, diese zu erhöhen.

Um diese Herausforderungen anzugehen, empfiehlt FICO, dass Banken sich auf Bildung und Kommunikation über bevorzugte Kanäle konzentrieren, wobei 37% der britischen Verbraucher Bank-Apps für sensible Kommunikation bevorzugen. FICO und Jersey Telecom haben eine neue Lösung, den FICO® Customer Communications Service Scam Signal, entwickelt, der kürzlich den Anti-Fraud Solution Award gewonnen hat.

Positive
  • High current adoption rates with 79% of UK consumers having sent RTP
  • 28% of consumers plan to increase RTP usage
  • Only 6% consider RTP less secure than credit cards
  • New anti-fraud solution developed with Jersey Telecom
Negative
  • 23% uncertainty about RTP security checks
  • UK adoption rates below global averages
  • Lower confidence in RTP security compared to global average
  • business-to-person RTP adoption at 16%

FICO’s latest research highlights the need for financial institutions to effectively communicate security measures for wider adoption of RTP

LONDON--(BUSINESS WIRE)-- An international survey on the uptake, trust, and future of real-time payments (RTP) from global analytics software leader FICO highlights the need for UK banks to focus on building confidence in the security of the payment method. While three quarters of consumers in the UK say they have sent (79%) and received (73%) RTP, nearly a quarter (23%) say they do not know if RTP processes include enough security checks.

More information: https://www.fico.com/en/latest-thinking/ebook/2024-scams-impact-survey-uk

Key Findings

  • Nearly a quarter (23%) of UK consumers do not know if RTP processes include enough security checks
  • UK usage of RTP is lower than the global average — 79% of UK consumers have sent RTP while 73% have received RTP, compared to 91% and 89% average for all 14 countries surveyed
  • Just 16% of respondents have sent RTP from a business to a person, compared to the global average of 31%

FICO’s survey of 12,000 individuals across 14 countries revealed 59% of UK consumers will maintain their RTP usage while 28% have plans to increase. However, with only 35% considering RTP to be more secure than a credit card, there is clearly work to be done to build consumer confidence.

“While there remains some slight uncertainty in the UK market around RTP security, it is clear to us that, based on global and local consumer trends, banks should expect usage to continue to increase and diversify,” said James Roche, principal fraud consultant for FICO in EMEA.

“At the same time, however, there needs to be more education around the benefits of RTP, how they counterbalance fraud checks and regulatory changes. This presents an opportunity for banks to communicate risks and warnings to their customers while providing a strong scam defence.”

Increased Education Should Lead to Further Adoption

FICO’s survey of RTP use also looked at global opinions comparing the payment method to other forms of transactions. More than a third (35%) of UK consumers consider RTP to be more secure than a credit card, well below the global average of 51%, while 49% view the two payment methods as safe as each other. Just 6% of UK consumers consider RTP less secure than a credit card.

“There is plenty of room for RTP use to grow in the UK market and banks can expect to see an accelerated rate of adoption when they explain the benefits of the payment method to their customers,” added Roche. “As the UK RTP volume increases and begins to match global averages, there will, however, be a rise in scam threat.”

Banks that use scam protection technology will put themselves and their customers in the best position to protect their finances. Additionally, they need to be flexible and customer-focused in their use of communication channels. As RTP usage continues to grow, consumers expect their banks to equip them with the tools, education, and automated fail-safes to help prevent scam losses.

“One of the most fundamental ways banks can build consumer confidence and help to prevent losses is by knowing what method of communication their customers prefer,” Roche said. “More UK consumers prefer to receive sensitive communications through their bank’s app than any other method (37%). As banking apps provide a much more secure channel for communications and transactions than text messages or emails, they can be a key channel for banks to help improve consumer confidence and fight scams.

“But no one channel is right for every customer, and banks should be able to select the most effective channel for each person to ensure UK consumers are getting the most out of RTP.”

A new solution from FICO and Jersey Telecom (JT) received the Anti-Fraud Solution award at the Credit & Collections Technology Awards in November 2024. The FICO® Customer Communications Service Scam Signal uses telephony signals to detect potential scams.

About FICO

FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 200 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, insurance, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 80 countries do everything from protecting 4 billion payment cards from fraud, to improving financial inclusion, to increasing supply chain resiliency. The FICO® Score, used by 90% of top US lenders, is the standard measure of consumer credit risk in the US and has been made available in over 40 other countries, improving risk management, credit access and transparency. Learn more at www.fico.com.

FICO is a registered trademark of Fair Isaac Corporation in the U.S. and other countries.

For further press information please contact:

FICO UK PR Team

Wendy Harrison/Parm Heer

ficoteam@harrisonsadler.com

0208 977 9132

Source: FICO

FAQ

What percentage of UK consumers are unsure about RTP security checks in 2024?

23% of UK consumers report they don't know if real-time payments include enough security checks.

How does UK's RTP adoption compare to global averages according to FICO's survey?

UK's RTP adoption (79% sending, 73% receiving) lags behind global averages (91% sending, 89% receiving) across the 14 countries surveyed.

What percentage of UK consumers plan to increase their RTP usage?

28% of UK consumers plan to increase their RTP usage, while 59% will maintain current levels.

How do UK consumers perceive RTP security compared to credit cards?

35% of UK consumers consider RTP more secure than credit cards, while 49% view them as equally safe.

What is the preferred communication channel for UK banking customers?

37% of UK consumers prefer to receive sensitive communications through their bank's app over other methods.
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