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Santander US Auto, one of the largest auto lenders in the U.S. managing a $60 billion asset portfolio, has won the 2025 FICO® Decisions Award for AI, Machine Learning & Optimization. The company has transformed its credit risk assessment processes using FICO® Platform to enhance machine learning capabilities.

The platform enables Santander to streamline model development, improve governance, and enhance predictive analytics across three primary functions: credit application decisions, assigned adverse action, and probability of default assessment for pricing models. With rising interest rates and increased vehicle prices affecting affordability, this implementation allows Santander to respond more quickly to market shifts, replacing previously manual, time-consuming recalibrations with a more agile risk assessment framework.

FICO (NYSE: FICO) has launched FICO® Marketplace, a revolutionary digital hub connecting organizations with data and analytics providers. The platform enables enterprises to access and deploy third-party data, AI models, optimization tools, and decision rulesets. The first wave of providers includes iPacket, LexisNexis, Mitek, Plaid, Prove, and SentiLink.

The Marketplace aims to help organizations become intelligent enterprises by: cutting data integration time by half, leveraging decision agents across multiple use cases through open API architecture, and driving better customer experiences. Partners benefit from increased market reach through FICO's customer base and opportunities to monetize proprietary decision assets.

Velera, a leading credit union service organization, has won the 2025 FICO® Decision Award for Fraud Management after successfully transforming its fraud alerting services using FICO® Platform's Omni-Channel Engagement Capability. The implementation has delivered remarkable results across 715 financial institutions, including an 85% reduction in fraud alert time and a 76% increase in cardholder self-service efficiency.

Key achievements include automated resolution of fraud alerts via SMS, email, or voice without agent intervention, a 30% increase in cardholder connections (adding 170,000 monthly interactions), and a 46% increase in automated outbound contacts while reducing live agent calls by 19%. The entire migration was completed in just eight months without additional costs to clients.

FICO's latest UK credit card market analysis for January/February 2025 reveals concerning trends in consumer payment behavior. January saw spending drop by 11% to £765, while February showed a 3% increase to £790.

Key findings include a 5% year-on-year increase in average card balances and a notable decline in payment rates, with the percentage of balance paid dropping to 35% by February. The report highlights an emerging risk of first-party fraud, where cardholders deliberately make large purchases knowing their payments will bounce.

The data shows mixed signals in delinquency rates: while one and two missed payments decreased in February, three-payment delinquencies continued to rise. Average balances for missed payments reached £2,345 for one missed payment, £2,805 for two, and £3,195 for three. Cash withdrawals decreased by 3.5% year-on-year to 3%, indicating changing consumer behavior.

FICO reported strong financial results for Q2 fiscal 2025, with revenues reaching $498.7 million, marking a 15% increase from $433.8 million in the prior year. The company's earnings per share rose to $6.59, up from $5.16 year-over-year.

Key performance highlights:

• Scores revenue grew 25% to $297.0 million, with B2B revenue up 31% and B2C revenue up 6%
• Software revenue increased 2% to $201.7 million
• Software Annual Recurring Revenue showed 17% platform growth

The company maintained its fiscal 2025 guidance, projecting:

• Total revenue of $1.98 billion
• GAAP EPS of $25.05
• Non-GAAP EPS of $28.58

iA Financial Group, a leading Canadian insurance provider managing $260 billion in assets, has implemented FICO® Platform to enhance its insurance underwriting capabilities. The company aims to increase its automation rate from current 50% to 80% by 2030, strengthening its position in Canada's individual life insurance market.

The implementation enables real-time underwriting decisions, faster policy approvals, and improved advisor workflows. iA Financial Group serves over five million clients and has won the 2025 FICO® Decision Industry Vanguard Award for its achievements. The platform provides deeper insights into policy submissions, optimizes application processes, and improves policy conversion rates while maintaining regulatory compliance.

FICO and dacadoo have announced a strategic partnership to revolutionize life insurance risk assessment through AI-powered solutions. The collaboration integrates FICO's advanced AI, analytics, and decision management capabilities with dacadoo's health risk quantification engine.

The partnership aims to transform traditional static underwriting to a dynamic, behavior-based approach, enabling insurers to create more precise and personalized risk assessments. Key benefits include hyper-personalized risk scoring, behavioral engagement models, real-time decisioning, and predictive modeling.

The companies project that insurers implementing their combined solutions could achieve:

• 20-30% increase in customer lifetime value through personalization
• 30-50% reduction in underwriting time via automated decisioning
• Enhanced customer loyalty and improved risk management

Lloyds Banking Group (LBG) has successfully transformed its lending operations using FICO® Platform, enabling over £7 billion in annual loans. The cloud-based transformation has delivered significant improvements, including a 2.5% credit card approval uplift and doubled new-to-bank consumer loan approvals.

The implementation resolved over 50 system limitations in LBG's aging lending infrastructure, which previously struggled with fragmented systems and digital channel inconsistencies. The new platform enables real-time data ingestion and advanced analytics, delivering faster and smarter lending decisions across products.

Key achievements include launching a new cloud-based application viewer for underwriters and completing significant bureau data upgrades in weeks instead of months. LBG, serving one in two UK households, can now share logic across portfolios and maintain a more consistent customer experience while accelerating change implementation.