FICO Data Uncovers Positive Impact Pandemic Had on UK Consumers’ Payments
FICO's analysis of UK credit card payment data reveals sustained positive changes in consumer payment behavior post-pandemic. The study shows that consumers maintained healthier credit card payment patterns developed during COVID-19 lockdowns.
Key findings include: The percentage of overall credit card balance paid remains 5% higher than pre-pandemic levels, despite trending down from its 42% peak in May 2022. The proportion of consumers paying full balances increased steadily from June 2020, reaching 55% in December 2022, and stabilizing around 52% - significantly higher than the pre-pandemic 45%.
The analysis also shows fewer consumers paying less than the minimum due, dropping from 4.6% pre-pandemic to an average of 2.8% since January 2022. Direct debit payments increased from 40% to 45% during the pandemic and have maintained this level, though showing decline among newer customers.
L'analisi di FICO sui dati dei pagamenti con carta di credito nel Regno Unito rivela cambiamenti positivi e sostenuti nel comportamento di pagamento dei consumatori dopo la pandemia. Lo studio mostra che i consumatori hanno mantenuto modelli di pagamento con carta di credito più sani sviluppati durante i lockdown da COVID-19.
I principali risultati includono: La percentuale del saldo totale della carta di credito pagato rimane superiore del 5% rispetto ai livelli pre-pandemia, nonostante una tendenza al ribasso rispetto al picco del 42% di maggio 2022. La proporzione di consumatori che paga saldi completi è aumentata costantemente dal giugno 2020, raggiungendo il 55% a dicembre 2022 e stabilizzandosi attorno al 52% - significativamente superiore al 45% pre-pandemia.
L'analisi mostra anche che sono diminuiti i consumatori che pagano meno del minimo dovuto, scendendo dal 4,6% pre-pandemia a una media del 2,8% da gennaio 2022. I pagamenti tramite addebito diretto sono aumentati dal 40% al 45% durante la pandemia e hanno mantenuto questo livello, sebbene mostrando un calo tra i nuovi clienti.
El análisis de FICO de los datos de pagos con tarjeta de crédito en el Reino Unido revela cambios positivos y sostenidos en el comportamiento de pago de los consumidores después de la pandemia. El estudio muestra que los consumidores han mantenido patrones de pago con tarjeta de crédito más saludables desarrollados durante los confinamientos por COVID-19.
Los hallazgos clave incluyen: El porcentaje del saldo total de la tarjeta de crédito pagado se mantiene un 5% por encima de los niveles anteriores a la pandemia, a pesar de una tendencia a la baja desde su pico del 42% en mayo de 2022. La proporción de consumidores que pagan saldos completos aumentó constantemente desde junio de 2020, alcanzando el 55% en diciembre de 2022 y estabilizándose alrededor del 52% - significativamente más alto que el 45% anterior a la pandemia.
El análisis también muestra que hay menos consumidores que pagan menos del mínimo requerido, cayendo del 4,6% anterior a la pandemia a un promedio del 2,8% desde enero de 2022. Los pagos por domiciliación bancaria aumentaron del 40% al 45% durante la pandemia y han mantenido este nivel, aunque muestran una disminución entre los nuevos clientes.
FICO의 분석에 따르면 영국의 신용 카드 결제 데이터는 팬데믹 이후 소비자 결제 행동에서 지속적인 긍정적인 변화를 보여줍니다. 이 연구는 소비자들이 COVID-19 봉쇄 기간 동안 개발된 더 건강한 신용 카드 결제 패턴을 유지하고 있음을 보여줍니다.
주요 발견 사항은: 전체 신용 카드 잔액 중 지불 비율이 팬데믹 이전 수준보다 5% 높게 유지되고 있다는 것입니다. 이는 2022년 5월에 42%의 정점에서 하락세를 보이고 있습니다. 전체 잔액을 지불하는 소비자의 비율은 2020년 6월부터 꾸준히 증가하여 2022년 12월에 55%에 도달하였고, 52%로 안정세를 보이고 있습니다 - 이는 팬데믹 이전의 45%보다 상당히 높은 수치입니다.
분석 결과, 최소 지불액 이하로 지불하는 소비자는 감소하여 팬데믹 이전의 4.6%에서 2022년 1월 이후 평균 2.8%로 떨어졌습니다. 직접 인출 결제는 팬데믹 기간 동안 40%에서 45%로 증가했으며 이 수준을 유지하고 있지만, 신규 고객 사이에서는 감소세를 보이고 있습니다.
L'analyse de FICO des données de paiement par carte de crédit au Royaume-Uni révèle des changements positifs et durables dans le comportement de paiement des consommateurs après la pandémie. L'étude montre que les consommateurs ont maintenu des modèles de paiement par carte de crédit plus sains développés pendant les confinements liés à la COVID-19.
Les principales conclusions incluent : Le pourcentage du solde total de la carte de crédit payé reste 5% plus élevé que les niveaux d'avant la pandémie, malgré une tendance à la baisse par rapport à son pic de 42% en mai 2022. La proportion de consommateurs payant des soldes complets a augmenté régulièrement depuis juin 2020, atteignant 55% en décembre 2022, et se stabilisant autour de 52% - significativement plus élevé que les 45% d'avant la pandémie.
L'analyse montre également que moins de consommateurs paient moins que le minimum dû, passant de 4,6% avant la pandémie à une moyenne de 2,8% depuis janvier 2022. Les paiements par prélèvement automatique ont augmenté de 40% à 45% pendant la pandémie et ont maintenu ce niveau, bien qu'ils montrent une baisse parmi les nouveaux clients.
FICOs Analyse der Kreditkartenzahlungsdaten im Vereinigten Königreich zeigt nachhaltige positive Veränderungen im Zahlungsverhalten der Verbraucher nach der Pandemie. Die Studie zeigt, dass die Verbraucher die während der COVID-19-Lockdowns entwickelten gesünderen Kreditkarten-Zahlungsmuster beibehalten haben.
Wichtige Ergebnisse sind: Der Prozentsatz des insgesamt gezahlten Kreditkarten-Saldos bleibt 5% höher als das Niveau vor der Pandemie, obwohl er von seinem Höchststand von 42% im Mai 2022 rückläufig ist. Der Anteil der Verbraucher, die volle Salden zahlen, ist seit Juni 2020 stetig gestiegen und erreichte im Dezember 2022 55%, stabilisierte sich bei etwa 52% - deutlich höher als die 45% vor der Pandemie.
Die Analyse zeigt auch, dass weniger Verbraucher weniger als den Mindestbetrag zahlen, der von 4,6% vor der Pandemie auf durchschnittlich 2,8% seit Januar 2022 gesunken ist. Lastschriftzahlungen sind während der Pandemie von 40% auf 45% gestiegen und haben dieses Niveau gehalten, zeigen jedoch einen Rückgang bei neuen Kunden.
- Credit card balance payments remain 5% higher than pre-pandemic levels
- Percentage of consumers paying full balances increased from 45% to 52%
- Consumers paying less than minimum due decreased from 4.6% to 2.8%
- Direct debit payments increased from 40% to 45%
- Overall credit card balance payments trending down since May 2022 peak
- Direct debit payments showing decline among newer customers
Consumers are still prioritising paying off credit card bills post-pandemic
Since the pandemic, consumers are paying off more of their outstanding balances and more are paying off the full balance. There are now fewer consumers paying off just the minimum and fewer pay off less than the minimum due.
Highlights
-
The percentage of overall credit card balance paid has been trending down since peaking at
42% in May 2022, but remains5% higher than pre-pandemic levels -
Since the end of the lockdowns, in July 2021, there has been a slight drop in the percentage of overall balance being paid, impacted by a
2% decrease in the percentage of consumers paying off the full balance -
From June 2020 the percentage of consumers paying off their full balance increased steadily, peaking at
55% in December 2022 and remaining steady at around52% since - Fewer Britons pay off less than the full credit card balance and more pay by direct debit, compared with pre-COVID
FICO Comment
During the pandemic, the largest shift in
As these customers have the potential to increase spend, issuers will want to ensure they get that business. Personalised offers and rewards based on their spend preferences, along with targeted promotions and flexible payment options, help to increase spend and loyalty.
Here are some of the trends:
Percentage of balance paid: Pre-COVID, an average of around
Full balance paid: Before the pandemic,
Minimum payments: Pre-pandemic, approximately
Direct debit payments: In October 2018,
Promoting payment by direct debit will help to reduce the number of sloppy payers and in turn, reduce the number of customers missing payments.
About FICO
FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 200 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, insurance, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 80 countries do everything from protecting 4 billion payment cards from fraud, to improving financial inclusion, to increasing supply chain resiliency. The FICO® Score, used by
FICO is a registered trademark of Fair Isaac Corporation in the
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For further press information please contact:
FICO
Wendy Harrison/Matthew Enderby
ficoteam@harrisonsadler.com
0208 977 9132
Source: FICO
FAQ
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