The Illuminating Company and Ohio Edison Named 2024 Business Customer Champions by Escalent
FirstEnergy Corp. (NYSE: FE) subsidiaries The Illuminating Company and Ohio Edison have been recognized as 2024 Business Customer Champions by Escalent, a leading data analytics firm. This recognition comes from Escalent's Utility Trusted Brand & Customer Engagement study, which evaluated 78 utilities nationwide based on business customer engagement metrics.
The companies were among 24 utilities honored for their exceptional performance in areas including customer service, energy-saving programs, emergency preparedness, safety commitment, and billing clarity. The study particularly noted strong performance in serving small businesses with under $500,000 in annual revenue.
The Illuminating Company serves approximately 755,000 customers across five Ohio counties, while Ohio Edison serves over one million customers across 34 Ohio counties. Both companies offer business customers various tools and resources, including the Business Energy Analyzer, to help manage their electric accounts efficiently.
FirstEnergy Corp. (NYSE: FE) ha annunciato che le sue sussidiarie The Illuminating Company e Ohio Edison sono state riconosciute come Campioni dei Clienti Aziendali 2024 da Escalent, una delle principali aziende di analisi dei dati. Questo riconoscimento deriva dallo studio Utility Trusted Brand & Customer Engagement di Escalent, che ha valutato 78 utility in tutto il paese sulla base di metriche di coinvolgimento dei clienti aziendali.
Le aziende sono state tra le 24 utility premiate per le loro prestazioni eccezionali in aree come il servizio clienti, i programmi di risparmio energetico, la preparazione alle emergenze, l'impegno per la sicurezza e la chiarezza nella fatturazione. Lo studio ha notato in particolare prestazioni solide nel servire piccole imprese con ricavi annuali inferiori ai 500.000 dollari.
The Illuminating Company serve circa 755.000 clienti in cinque contee dell'Ohio, mentre Ohio Edison serve oltre un milione di clienti in 34 contee dell'Ohio. Entrambe le aziende offrono ai clienti aziendali vari strumenti e risorse, tra cui il Business Energy Analyzer, per aiutare a gestire i loro conti elettrici in modo efficiente.
FirstEnergy Corp. (NYSE: FE) ha anunciado que sus subsidiarias The Illuminating Company y Ohio Edison han sido reconocidas como Campeones de Clientes Empresariales 2024 por Escalent, una de las principales empresas de análisis de datos. Este reconocimiento proviene del estudio Utility Trusted Brand & Customer Engagement de Escalent, que evaluó 78 utilidades en todo el país en función de métricas de participación de clientes empresariales.
Las empresas fueron una de las 24 utilidades honradas por su rendimiento excepcional en áreas como el servicio al cliente, programas de ahorro de energía, preparación para emergencias, compromiso con la seguridad y claridad en la facturación. El estudio destacó en particular un sólido rendimiento en el servicio a pequeñas empresas con ingresos anuales de menos de 500,000 dólares.
The Illuminating Company atiende aproximadamente a 755,000 clientes en cinco condados de Ohio, mientras que Ohio Edison atiende a más de un millón de clientes en 34 condados de Ohio. Ambas empresas ofrecen a los clientes empresariales diversas herramientas y recursos, incluido el Business Energy Analyzer, para ayudar a gestionar sus cuentas eléctricas de manera eficiente.
퍼스트에너지 Corp. (NYSE: FE)의 자회사인 The Illuminating Company와 Ohio Edison이 선도적인 데이터 분석 회사인 Escalent에 의해 2024년 비즈니스 고객 챔피언으로 인식되었습니다. 이 인정은 Escalent의 유틸리티 신뢰 브랜드 및 고객 참여 연구에서 비롯된 것으로, 전국 78개의 유틸리티를 비즈니스 고객 참여 메트릭스를 기반으로 평가했습니다.
이 회사들은 고객 서비스, 에너지 절약 프로그램, 비상 준비, 안전 의무 및 청구 명확성과 같은 분야에서 뛰어난 성과를 보여주어 24개의 유틸리티 중 하나로 선정되었습니다. 연구는 특히 연간 수익이 50만 달러 미만인 소기업을 지원하는 데 있어 강력한 성과를 기록했습니다.
The Illuminating Company는 오하이오의 다섯 개 카운티에서 약 755,000명의 고객에게 서비스를 제공하며, Ohio Edison은 34개의 오하이오 카운티에서 백만 명이 넘는 고객에게 서비스를 제공합니다. 두 회사 모두 비즈니스 고객에게 전기 계정을 효율적으로 관리하는 데 도움을 주는 Business Energy Analyzer를 포함한 다양한 도구와 리소스를 제공합니다.
FirstEnergy Corp. (NYSE: FE) a annoncé que ses filiales The Illuminating Company et Ohio Edison ont été reconnues comme Champions des Clients Professionnels 2024 par Escalent, une entreprise leader en analyse de données. Cette reconnaissance provient de l'étude Utility Trusted Brand & Customer Engagement d'Escalent, qui a évalué 78 utilités à l'échelle nationale sur la base des critères d'engagement des clients professionnels.
Les entreprises figuraient parmi les 24 utilités honorées pour leurs performances exceptionnelles dans des domaines tels que le service client, les programmes d'économie d'énergie, la préparation aux urgences, l'engagement en matière de sécurité et la transparence des factures. L'étude a particulièrement souligné leurs performances auprès des petites entreprises générant moins de 500 000 dollars de chiffre d'affaires annuel.
The Illuminating Company dessert environ 755 000 clients dans cinq comtés de l'Ohio, tandis qu'Ohio Edison dessert plus d'un million de clients dans 34 comtés de l'Ohio. Les deux entreprises offrent à leurs clients professionnels divers outils et ressources, notamment le Business Energy Analyzer, pour les aider à gérer efficacement leurs comptes d'électricité.
FirstEnergy Corp. (NYSE: FE) hat bekannt gegeben, dass ihre Tochtergesellschaften The Illuminating Company und Ohio Edison von Escalent, einem führenden Datenanalyseunternehmen, als 2024 Business Customer Champions anerkannt wurden. Diese Auszeichnung stammt aus der Utility Trusted Brand & Customer Engagement-Studie von Escalent, die 78 Versorgungsunternehmen landesweit anhand von Kennzahlen zum Kundenengagement bewertet hat.
Die Unternehmen gehörten zu 24 ausgezeichneten Versorgungsunternehmen, die für ihre außergewöhnlichen Leistungen in Bereichen wie Kundenservice, Energiesparprogrammen, Notfallvorbereitung, Sicherheitsengagement und Klarheit in der Abrechnung gewürdigt wurden. Die Studie hob besonders gute Leistungen bei der Betreuung von Kleinunternehmen mit einem Jahresumsatz von unter 500.000 Dollar hervor.
The Illuminating Company bedient etwa 755.000 Kunden in fünf Landkreisen in Ohio, während Ohio Edison über eine Million Kunden in 34 Landkreisen in Ohio versorgt. Beide Unternehmen bieten Geschäftskunden verschiedene Werkzeuge und Ressourcen an, darunter den Business Energy Analyzer, um ihre Stromkonten effizient zu verwalten.
- Recognition as 2024 Business Customer Champions among 78 evaluated utilities
- Strong performance in serving small business segment
- Large customer base: 1 million+ customers (Ohio Edison) and 755,000 customers (Illuminating Company)
- None.
The recognition highlights the companies' commitment to supporting businesses across the region
Escalent's Utility Trusted Brand & Customer Engagement study for business customers scores energy utility providers based on a 360-degree review of how they engage with businesses. The study evaluates 78 electric, gas and combination utilities throughout
Torrence Hinton, FirstEnergy Ohio President: "We know that powering businesses is crucial to supporting the communities where we live and work. We are deeply honored to be a trusted partner to the business community and remain focused on providing safe, reliable power while innovating solutions that help them succeed."
The report highlights the companies' standout performance in key areas, including:
- Great customer service
- Tools and programs to help customers save energy
- Helping customers prepare for emergency situations
- Dedication to the safety of employees and the community
- Easy to understand and manageable monthly bills
- Communication through preferred methods
- Ease of doing business
Escalent's study also indicated that the 2024 Business Customer Champions demonstrated particularly strong performance among small businesses with less than
Michelle Henry, FirstEnergy Senior Vice President of Customer Experience: "We continuously work to be a trusted energy partner to our customers. We are committed to understanding the unique needs of businesses and providing them with the tools and resources they need. Strengthening these partnerships is central to how we help businesses thrive in the communities we serve."
Business customers of The Illuminating Company and Ohio Edison can access tools and resources to manage their electric account, including the Business Energy Analyzer to help maximize energy use, at illuminatingco.com and ohioedison.com.
Ohio
The Illuminating Company serves approximately 755,000 customers across
FirstEnergy is dedicated to integrity, safety, reliability and operational excellence. Its electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in
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SOURCE FirstEnergy Corp.
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