First Citizens Receives 22 Greenwich Excellence and Brand Awards for Small Business and Middle Market Banking

Rhea-AI Summary

First Citizens Bank, based in Raleigh, N.C., received 22 Greenwich Excellence and Brand Awards for 2021, solidifying its status as a leader in small business and middle market banking. The awards include 17 wins in Small Business Banking (13 national, 4 regional) and 5 in Middle Market Banking (2 national, 3 regional). This recognition reflects the bank's commitment to customer satisfaction and strong relationships, as highlighted by executives Patrick Noble and Brendan Chambers. The awards were determined through extensive customer interviews across the country.

Positive

• Recognition as a leader in small business and middle market banking with 22 awards.
• 17 awards in Small Business Banking, indicating high customer satisfaction.
• 5 awards in Middle Market Banking, showcasing quality services.

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• None.

RALEIGH, N.C., Feb. 24, 2022 (GLOBE NEWSWIRE) -- North Carolina-headquartered First Citizens Bank continues to be recognized as a leader in small business and middle market banking, receiving a total of 22 Greenwich Excellence and Brand Awards for 2021.

“These awards place First Citizens among the top tier of business banks in the nation and are a testament to the quality and depth of services we provide our customers,” said Patrick Noble, business services executive for First Citizens Bank. “For 124 years we’ve worked alongside our business clients, building strong, mutual relationships and helping them grow and manage their money. These honors signify the great confidence they place in us, and we’re extremely proud to be recognized by those we serve.”

First Citizens garnered 22 awards —17 wins in the Small Business Banking category (13 national and four regional) and five (two national and three regional) in the Middle Market Banking category. 

“The Greenwich Awards show our commitment to helping customers achieve financial success and security that has endured throughout the years,” said Brendan Chambers, middle market executive for First Citizens Bank. “With First Citizens’ integrated and personal approach to middle market banking, our clients know they can count on us for objective guidance, expertise and trusted advice along with high-quality services tailored for their business.”

17 Small Business Banking Awards (13 National / Four Regional)
2021 National Small Business Banking Awards:

• Best Brand - Trust
• Best Brand - Ease of Doing Business
• Best Brand - Values Long-Term Relationships
• Overall Satisfaction
• Overall Satisfaction with RM (Relationship Manager)
• RM (Relationship Manager) Proactively Provides Advice
• Industry Understanding
• Likelihood to Recommend
• Cash Management - Customer Service
• Cash Management - Ease of Product Implementation
• Cash Management - Making Commercial Payments Easier
• Cash Management - Overall Satisfaction
• Cash Management - Product Capabilities
  

2021 Regional Small Business Banking Awards (of four regions in the U.S.):

• Overall Satisfaction - South region
• Likelihood to Recommend - South region
• RM (Relationship Manager) Proactively Provides Advice - South region
• Cash Management - Overall Satisfaction - South region

Five Middle Market Banking Awards (Two National / Three Regional)
2021 National Middle Market Banking Awards:

• Likelihood to Recommend
• Overall Satisfaction

2021 Regional Middle Market Banking Awards (of four regions in the U.S.):

• Likelihood to Recommend - South region
• Cash Management - Overall Satisfaction - South region
• Overall Satisfaction - South region
  

About the Greenwich Excellence Awards
Coalition Greenwich is the leading global provider of data, analytics and insights to the financial services industry. For 2021 honors, Coalition Greenwich evaluated the small business banking and middle market platforms of more than 500 banks. Of these, only 24 have the distinctive quality required to win a Greenwich Excellence Award for small business; 28 for middle market. Awards in the small business category are based on nearly 13,000 interviews with businesses with sales of $1-10 million across the country. Awards in the middle market category are based on nearly 10,000 interviews with businesses with sales of $10–500 million across the country.

About First Citizens Bank
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. As the largest family-controlled bank in the United States, First Citizens is continuing a unique legacy of strength, stability and long-term thinking that has spanned generations. Founded in 1898 and headquartered in Raleigh, N.C., First Citizens also operates a nationwide direct bank and a network of more than 600 branches in 22 states. Industry specialists bring a depth of expertise that helps businesses and individuals meet their specific goals at every stage of their financial journey. First Citizens Bank brings together personal service and powerful tools to help customers do more with their money – and make more of their future. Visit firstcitizens.com. First Citizens Bank. Forever First®

Contact:

Barbara Thompson First Citizens Bank 919.716.2716

        

FAQ

What awards did First Citizens Bank receive in 2021?

First Citizens Bank received 22 Greenwich Excellence and Brand Awards for 2021.

How many awards did First Citizens Bank win for small business banking?

The bank won 17 awards in the Small Business Banking category.

What is the significance of the Greenwich Excellence Awards?

The awards signify the quality of banking services based on customer feedback.

In which categories did First Citizens Bank receive Greenwich awards?

First Citizens received awards in Small Business Banking and Middle Market Banking.

How does First Citizens Bank's recognition impact its reputation in the market?

The recognition enhances its reputation as a trusted banking partner for small and middle market businesses.