FTI Consulting Enhances Customer Experience and Digital Transformation Expertise within the Business Transformation Practice

Rhea-AI Summary

FTI Consulting (NYSE: FCN) announced the appointment of Michele Booth and Sumeet Gupta as Senior Managing Directors in the Business Transformation practice. Booth, based in Chicago, brings over 15 years of consulting experience focused on customer experience and digital strategy. Gupta, based in Dallas, has 20 years of experience in digital product expertise and engineering leadership. Their expertise aims to enhance revenue growth and implement strategic digital transformation initiatives, addressing the growing demand for improved customer experiences.

Positive

• Appointment of seasoned professionals Booth and Gupta strengthens the Business Transformation practice.
• Booth's and Gupta's extensive experience in digital strategy and customer experience can unlock new revenue growth opportunities.
• Hiring aligns with increased demand for digital transformation due to COVID-19.

Negative

• None.

WASHINGTON, Nov. 02, 2020 (GLOBE NEWSWIRE) -- FTI Consulting, Inc. (NYSE: FCN) today announced the appointment of Michele Booth and Sumeet Gupta as Senior Managing Directors in the firm’s Business Transformation practice within Corporate Finance & Restructuring segment.

Ms. Booth, who is based in Chicago, joins the firm’s Revenue Growth and Operations offering focusing on customer experience and digital strategy. She has more than 15 years of management and technology consulting experience focused on customer experience strategy and transformation, revenue growth operations, digital and organizational business transformation.

Mr. Gupta, who is based in Dallas, joins the firm’s Technology Transformation offering at the intersection of digital product expertise, engineering leadership, customer experience strategy and business growth. He has 20 years of experience helping Fortune 200 companies gain competitive advantage by significantly accelerating digital growth through modernizing engineering, establishing digitally native teams and building and commercializing new products, experiences and businesses.

“I am very pleased to welcome Michele and Sumeet to our growing Business Transformation practice,” said Carlyn Taylor, Global Co-Leader of the Corporate Finance & Restructuring segment at FTI Consulting. “At a time when customer experience is shifting to digital due to COVID-19, both Michele and Sumeet will help clients across sectors unlock revenue growth opportunities by building better customer experience capabilities and implementing strategic digital transformation initiatives.”

Ms. Booth possesses deep industry expertise in technology, media, entertainment, telecommunications, retail and consumer products. She joins the firm from Ipsos North America, where she served as Head of Customer Experience Advisory for the U.S. market. She previously was a Customer Strategy & Operations Senior Manager at EY, where she focused on large-scale digital transformations enabling the customer journey by integrating customer and user experience, front- and back-office operations, product teams and supporting lead to cash technologies.

Mr. Gupta’s industry expertise spans across retail, consumer products, healthcare, technology, travel and hospitality, financial services and agribusiness. Prior to joining FTI Consulting, he was an Executive Partner at Publicis Sapient in San Francisco and most recently in Minneapolis. He was the managing director for Sapient’s digital transformation business in the upper Midwest and also led some of its largest, most complex transformation engagements globally.

About FTI Consulting
FTI Consulting, Inc. is a global business advisory firm dedicated to helping organizations manage change, mitigate risk and resolve disputes: financial, legal, operational, political & regulatory, reputational and transactional. With more than 6,200 employees located in 28 countries, FTI Consulting professionals work closely with clients to anticipate, illuminate and overcome complex business challenges and make the most of opportunities. The Company generated $2.35 billion in revenues during fiscal year 2019. For more information, visit www.fticonsulting.com and connect with us on Twitter (@FTIConsulting), Facebook and LinkedIn.

FTI Consulting, Inc.
555 12^th Street NW
Washington, DC 20004
+1.202.312.9100

Investor Contact:
Mollie Hawkes
+1.617.747.1791
mollie.hawkes@fticonsulting.com

Media Contact:
Matthew Bashalany
+1.617.897.1545
matthew.bashalany@fticonsulting.com

FAQ

Who are the new Senior Managing Directors at FTI Consulting?

Michele Booth and Sumeet Gupta have been appointed as Senior Managing Directors.

What is the focus of Michele Booth's role at FTI Consulting?

Michele Booth focuses on customer experience and digital strategy within the Revenue Growth and Operations offering.

What expertise does Sumeet Gupta bring to FTI Consulting?

Sumeet Gupta brings expertise in digital product development, engineering leadership, and customer experience strategy.

How does the appointment of Booth and Gupta benefit FTI Consulting?

Their appointments are expected to enhance revenue growth opportunities and support digital transformation initiatives.

What impact does COVID-19 have on FTI Consulting's business strategies?

COVID-19 has increased the need for digital transformation, prompting FTI Consulting to enhance its customer experience capabilities.