Flagstar Bank Names Campbell Head of Servicing

Rhea-AI Summary

Flagstar Bank has appointed James Campbell as executive vice president and head of servicing for its residential mortgage division. Campbell, with over 30 years of experience in financial services, focuses on enhancing customer experience and process improvement. His prior roles include leadership positions at Caliber Home Loans and Deutsche Bank. Lee Smith, president of Mortgage at Flagstar, emphasized the importance of customer experience in servicing, viewing Campbell's leadership as a key factor for future growth in this area. Flagstar Bank manages loans totaling $272 billion, serving over 1.2 million borrowers.

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• Appointment of James Campbell as head of servicing enhances leadership with extensive industry experience.
• Flagstar Bank handles servicing for $272 billion in loans, indicating a solid market position.

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• None.

TROY, Mich., Oct. 28, 2021 /PRNewswire/ -- Flagstar Bank has named James Campbell executive vice president and head of servicing for Flagstar's residential mortgage business. He brings to Flagstar over 30 years' experience in the financial services industry with a focus on the customer experience, employee development, process improvement, automation, and change management.

Campbell most recently was head of servicing and post-closing at Caliber Home Loans, Inc. He has a track record of working with his origination partners in all four lending channels—retail, wholesale, correspondent and direct-to-consumer—to deliver an outstanding customer experience. Other industry experience includes serving as director and head of asset management for the residential mortgage-backed securities group at Deutsche Bank and as a director at Credit Suisse, where he had oversight of the residential mortgage-backed securities servicing portfolios.

"We're fortunate to have someone of James's experience and quality to head our servicing business," said Lee Smith, president of Mortgage at Flagstar. "Servicing is an important and growing business at Flagstar—it's also a business where the customer experience is paramount. We're delighted to put our best-in-class servicing platform under James's leadership and look for more good things to happen for Flagstar and our servicing customers."

About Flagstar  

Flagstar Bancorp, Inc. (NYSE: FBC) is a $27.0 billion savings and loan holding company headquartered in Troy, Mich. Flagstar Bank, FSB, provides commercial, small business, and consumer banking services through 158 branches in Michigan, Indiana, California, Wisconsin and Ohio. It also provides home loans through a wholesale network of brokers and correspondents in all 50 states, as well as 84 retail locations in 28 states. Flagstar is a leading national originator and servicer of mortgage and other consumer loans, handling payments and recordkeeping for $272 billion of loans representing over 1.2 million borrowers. For more information, please visit flagstar.com.

For more information contact:

Susan Bergesen 
Flagstar Bank 
(248) 312-6237

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SOURCE Flagstar Bancorp, Inc.

FAQ

Who is the new head of servicing at Flagstar Bank?

James Campbell has been appointed as the executive vice president and head of servicing for Flagstar Bank.

What is James Campbell's experience in the mortgage industry?

James Campbell has over 30 years of experience, including leadership roles at Caliber Home Loans and Deutsche Bank.

What is the total loan amount managed by Flagstar Bank?

Flagstar Bank manages a total of $272 billion in loans.

Where does Flagstar Bank operate?

Flagstar Bank operates branches in Michigan, Indiana, California, Wisconsin, and Ohio.

When was the announcement of James Campbell's appointment made?

The announcement regarding James Campbell's appointment was made on October 28, 2021.