Sparkfly Selected to Transform Customer Engagement Systems for Round Table Pizza
FAT Brands has partnered with Sparkfly to enhance Round Table Pizza's customer engagement through a digital modernization initiative. This collaboration aims to integrate POS systems, mobile app ordering, and personalized rewards for over 450 locations across several states, including California and Nevada. Sparkfly's platform will streamline customer interactions and data management, enabling real-time rewards and reducing cart abandonment. The initiative seeks to strengthen brand loyalty and drive revenue growth, highlighting the importance of modern digital solutions in the fast-food sector.
- Partnership with Sparkfly for digital modernization of Round Table Pizza.
- Integration of customer engagement systems to enhance user experience.
- Real-time personalized rewards through a new mobile app feature.
- Streamlined data management across all transactional platforms.
- Potential to drive revenue growth and strengthen brand loyalty.
- None.
Sparkfly’s platform will be the foundation for a customer engagement ecosystem that unifies Round Table Pizza’s point-of-sale (POS) system, new web and mobile app ordering technologies, loyalty and reward capabilities, and all third-party marketplace apps to deliver a seamless experience for customers. Upon completion of the integration, the brand’s online and in-store POS transactions, will offer reward program members and diners an enhanced digital customer experience that operates across all channels.
The addition of a digital wallet to the brand’s mobile app will streamline the flow of transactional data, enabling the delivery of real-time personalized rewards in collaboration with their marketing and service cloud platforms.
“It’s an incredible honor to have been selected by such a reputable brand as
As a part of its consulting scope of work, Sparkfly led recommendations for designing, developing, and implementing an enhanced customer engagement ecosystem for the Round Table Pizza brand. Sparkfly’s best-in-class teams of experienced technical, digital, and marketing leads evaluated Round Table Pizza’s current marketing technology stack, made recommendations on the desired future customer engagement ecosystem, and created a roadmap for implementation.
“More than ever, today’s digital customer wants a dining experience that matches their on-the-go lifestyle and serves them customized rewards, and we are eager to further engage with our valued customers through our Round Table Pizza Royal Rewards App,” said
Incentive Program
With Sparkfly’s offer management capabilities,
Round Table Pizza Mobile App Campaigns
Through Sparkfly’s mobile rewards wallet technology,
In-Restaurant Technology Intelligence
Sparkfly’s bi-directional POS integration will power the brand’s real-time communication of all transactional data to other marketing and analytics technologies, breaking down marketing data silos and establishing a true 360-degree view of their customer.
Frictionless Online Ordering
Sparkfly’s Smart Landing Page technology will reduce offer-to-online ordering friction for
About Sparkfly
Sparkfly is a retail technology solutions company. We help innovative retailers and merchants like Chipotle,
About FAT (Fresh. Authentic. Tasty.) Brands
About
Inspired by the honor, valor and revelry of the Knights of the Round Table, Round Table Pizza’s superior pizza and commitment to quality and authenticity have earned the reputation of “Pizza Royalty™” for over 60 years. With more than 450 restaurants across the globe, Round Table celebrates community, family and making merry. For the latest news from Round Table, follow us on Facebook, Twitter and Instagram.
View source version on businesswire.com: https://www.businesswire.com/news/home/20220201005011/en/
Sparkfly:
jeff@salientmg.com
503-799-1988
emandzik@fatbrands.com
860-212-6509
Source: Sparkfly
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