EXL recognized as Market Leader in HFS Research inaugural Customer Experience Service Providers report
EXL, a leading data analytics and digital operations company, has been recognized as a Market Leader in the inaugural HFS Research Horizons Customer Experience Service Providers 2024 report. The report evaluated 22 service providers on their value propositions, execution and innovation capabilities, go-to-market strategy, and market impact.
Key highlights include:
- EXL's proprietary CX Maturity Assessment Framework, which helps clients identify gaps and build roadmaps for improvement
- Innovative AI-driven solutions, including generative AI-powered smart agent assist, conversational AI, and automated quality tools
- Recognition for EXL's deep domain expertise and data-led approach to industry solutions
This acknowledgment reinforces EXL's commitment to transforming customer experience and driving better business outcomes for clients.
EXL, una delle principali aziende di analisi dei dati e operazioni digitali, è stata riconosciuta come Leader di Mercato nel rapporto inaugurale HFS Research Horizons sui Fornitori di Servizi di Customer Experience 2024. Il rapporto ha valutato 22 fornitori di servizi in base alle loro proposte di valore, capacità di esecuzione e innovazione, strategia di mercato e impatto sul mercato.
I punti salienti includono:
- Il Framework di Valutazione della Maturità CX proprietario di EXL, che aiuta i clienti a identificare le lacune e a costruire piani di miglioramento
- Soluzioni innovative basate sull'IA, incluso l'assistente intelligente alimentato da IA generativa, IA conversazionale e strumenti automatizzati per la qualità
- Riconoscimento per la profonda expertise settoriale di EXL e l'approccio basato sui dati nelle soluzioni industriali
Questo riconoscimento rafforza l'impegno di EXL nella trasformazione dell'esperienza del cliente e nel miglioramento dei risultati aziendali per i clienti.
EXL, una empresa líder en análisis de datos y operaciones digitales, ha sido reconocida como Líder de Mercado en el informe inaugural HFS Research Horizons sobre Proveedores de Servicios de Experiencia del Cliente 2024. El informe evaluó a 22 proveedores de servicios en función de sus propuestas de valor, capacidades de ejecución e innovación, estrategia de mercado e impacto en el mercado.
Los aspectos más destacados incluyen:
- El Marco de Evaluación de Madurez CX propietario de EXL, que ayuda a los clientes a identificar brechas y crear hojas de ruta para la mejora
- Soluciones innovadoras impulsadas por IA, incluyendo asistente inteligente basado en IA generativa, IA conversacional y herramientas de calidad automatizadas
- Reconocimiento por la profunda experiencia sectorial de EXL y su enfoque basado en datos para las soluciones industriales
Este reconocimiento refuerza el compromiso de EXL con la transformación de la experiencia del cliente y la mejora de los resultados empresariales para los clientes.
EXL, 데이터 분석 및 디지털 운영의 선도 기업, HFS Research Horizons의 2024 Customer Experience 서비스 제공업체 보고서에서 시장 리더로 인정받았습니다. 이 보고서는 22개의 서비스 제공업체를 가치 제안, 실행 및 혁신 능력, 시장 진출 전략, 시장 영향력 등을 기준으로 평가했습니다.
주요 하이라이트는 다음과 같습니다:
- 고객이 격차를 식별하고 개선 로드맵을 구축하는 데 도움을 주는 EXL의 독자적인 CX 성숙도 평가 프레임워크
- 생성적 AI 기반의 스마트 에이전트 지원, 대화형 AI, 자동화된 품질 도구를 포함한 혁신적인 AI 기반 솔루션
- EXL의 깊은 도메인 전문성과 데이터 중심의 산업 솔루션 접근 방식에 대한 인정
이 인정은 고객 경험을 혁신하고 고객을 위한 더 나은 비즈니스 결과를 이끌어내겠다는 EXL의 의지를 강화합니다.
EXL, une entreprise leader dans l'analyse de données et les opérations numériques, a été reconnue comme Leader du Marché dans le rapport inaugural de HFS Research Horizons sur les Fournisseurs de Services d'Expérience Client 2024. Le rapport a évalué 22 fournisseurs de services selon leurs propositions de valeur, leurs capacités d'exécution et d'innovation, leur stratégie commerciale et leur impact sur le marché.
Les points clés comprennent :
- Le Cadre d'Évaluation de la Maturité CX propriétaire d'EXL, qui aide les clients à identifier les lacunes et à élaborer des feuilles de route pour l'amélioration
- Des solutions innovantes propulsées par l'IA, y compris l'assistance d'agent intelligent alimentée par une IA générative, l'IA conversationnelle et des outils de qualité automatisés
- Reconnaissance de l'expertise sectorielle approfondie d'EXL et de son approche axée sur les données pour les solutions industrielles
Cette reconnaissance renforce l'engagement d'EXL à transformer l'expérience client et à générer de meilleurs résultats commerciaux pour ses clients.
EXL, ein führendes Unternehmen für Datenanalytik und digitale Operationen, wurde im ersten HFS Research Horizons-Bericht über Dienstleister für Kundenerfahrungen 2024 als Marktführer anerkannt. Der Bericht bewertete 22 Dienstleister hinsichtlich ihrer Wertangebote, Ausführungs- und Innovationsfähigkeiten, Markteinführungsstrategien und Marktwirkungen.
Wichtige Highlights sind:
- EXLs proprietäres CX-Reifegradbewertungsframework, das Kunden hilft, Lücken zu identifizieren und Verbesserungspläne zu erstellen
- Innovative KI-gesteuerte Lösungen, darunter generative KI-gestützte intelligente Agentenunterstützung, konversational AI und automatisierte Qualitätswerkzeuge
- Anerkennung von EXLs tiefem Fachwissen und datengestütztem Ansatz für branchenspezifische Lösungen
Diese Anerkennung stärkt EXLs Engagement, das Kundenerlebnis zu transformieren und bessere Geschäftsergebnisse für die Kunden zu erzielen.
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NEW YORK, Aug. 05, 2024 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a leading data analytics and digital operations and solutions company, announced that it has been recognized as a Market Leader in the HFS Research Horizons Customer Experience Service Providers 2024 report.
The report, in its inaugural edition, ranks 22 leading service providers across their value propositions, execution and innovation capabilities, go-to-market strategy, and market impact. The Market Leader designation is the report’s highest distinction.
The report highlights EXL’s proprietary customer service (CX) Maturity Assessment Framework, which assesses clients’ current CX practices across data, analytics, AI, tech, and operations parameters to identify gaps in their current strategy and build executable roadmaps that help them move up the maturity curve. The report also recognizes EXL’s innovative, AI-driven solutions, which provide clients with generative AI-powered smart agent assist capabilities, conversational AI solutions, and automated quality and audit tools to reduce costs and improve customer experience.
“At EXL, we take great pride in learning the ins and outs of our client’s businesses so that we can bring the right domain context, design capabilities, and tech solutions that transform CX, generate timely mission-critical business insights and drive better business outcomes,” said Shashank Verma, senior vice president and global head of customer service transformation at EXL. “We’re proud to receive this recognition from HFS Research as we continue to work towards helping our clients optimize their customer interactions.”
“EXL’s clients benefit from the company’s deep domain expertise and cutting-edge data and AI-led approach that powers their industry solutions,” said Melissa O'Brien, executive research leader, HFS Research. “We proudly recognize EXL as a Market Leader and look forward to their continued innovation in the customer experience space.”
For more information about EXL and its CX services, please visit here.
About EXL
EXL (Nasdaq: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit www.exlservice.com.
Cautionary Statement Regarding Forward-Looking Statements This press release contains forward-looking statements within the meaning of the United States Private Securities Litigation Reform Act of 1995. You should not place undue reliance on those statements because they are subject to numerous uncertainties and factors relating to EXL's operations and business environment, all of which are difficult to predict and many of which are beyond EXL’s control. Forward-looking statements include information concerning EXL’s possible or assumed future results of operations, including descriptions of its business strategy. These statements may include words such as “may,” “will,” “should,” “believe,” “expect,” “anticipate,” “intend,” “plan,” “estimate” or similar expressions. These statements are based on assumptions that we have made in light of management's experience in the industry as well as its perceptions of historical trends, current conditions, expected future developments and other factors it believes are appropriate under the circumstances. You should understand that these statements are not guarantees of performance or results. They involve known and unknown risks, uncertainties and assumptions. Although EXL believes that these forward-looking statements are based on reasonable assumptions, you should be aware that many factors could affect EXL’s actual financial results or results of operations and could cause actual results to differ materially from those in the forward-looking statements. These factors, which include our ability to maintain and grow client demand, our ability to hire and retain sufficiently trained employees, and our ability to accurately estimate and/or manage costs, rising interest rates, rising inflation, recessionary economic trends, and ability to successfully integrate strategic acquisitions, are discussed in more detail in EXL’s filings with the Securities and Exchange Commission, including EXL’s Annual Report on Form 10-K. You should keep in mind that any forward-looking statement made herein, or elsewhere, speaks only as of the date on which it is made. New risks and uncertainties come up from time to time, and it is impossible to predict these events or how they may affect EXL. EXL has no obligation to update any forward-looking statements after the date hereof, except as required by applicable law.
Contacts
Media
Keith Little
+1 703-598-0980
media.relations@exlservice.com
Investor Relations
John Kristoff
+1 212 209 4613
IR@exlservice.com
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