Evolving Systems Collaborates with Amdocs to Provide Loyalty and Campaign Capabilities for New Amdocs Digital Brands SaaS Suite

Rhea-AI Summary

Evolving Systems (NASDAQ: EVOL) announced a collaboration with Amdocs to enhance the Amdocs Digital Brands Suite-as-a-Service. This partnership aims to provide loyalty and campaign capabilities that enable communication service providers (CSPs) to create engaging digital experiences for their customers. The cloud-based suite employs a 'pay-as-you-grow' model, fostering flexibility without hefty commitments. Key benefits include improved customer engagement through personalized offers and reduced churn, bolstering CSPs' operational agility in a competitive digital space.

Positive

• Collaboration with Amdocs enhances the Digital Brands Suite.
• Provides loyalty and campaign capabilities for CSPs.
• Flexible 'pay-as-you-grow' business model.
• Improves customer engagement with personalized offerings.
• Reduction in churn through gamified interactions.

Negative

• None.

ENGLEWOOD, Colo., Dec. 08, 2021 (GLOBE NEWSWIRE) --  Evolving Systems, Inc. (NASDAQ: EVOL), a leader in real-time digital engagement, has announced a collaboration with Amdocs to deliver optional capabilities for the new Amdocs Digital Brands Suite-as-a-Service offering, which enables CSPs to create game-changing digital experiences for their digital brand customers. Evolving Systems is one of several suite partners and the company will deliver loyalty and campaigns capabilities for the suite customers.

The cloud-based software-as-a-service business suite enables digital brands to introduce experiences that are simple and faster than ever before, with a ‘pay-as-you-grow’ business model allowing for flexible growth without large commitments. It supports a market in which digital communications brands must deliver unique and dynamic digital experiences for their end users while at the same time maintaining lean back-end operations. With an end-user community of increasingly digital-savvy consumers, as well as other specific segments with innovative propositions, digital brands can enjoy high customer satisfaction and growth if they can access the solutions required to support their strategies.

The combination of the Amdocs Digital Brands Suite and Evolving Systems’ loyalty and campaigns capabilities will help customers improve customer experience and reduce churn through:

• More personalized and relevant engagements with “Next Best Offer”
• Gamification of customer engagements
• Leveraging and monetizing third-parties for example introducing 3^rd party vouchers
• Reduction in churn through increased stickiness with Next Best Offers

“We are extremely excited to provide an important value to Amdocs’ Digital Brands Suite offering through Evolving Systems’ expertise in loyalty and campaign management. Service providers around the world are introducing standalone, digital brands that provide superb experience through innovation and agility, while maintaining very agile operations,” said Adhish Kulkarni, SVP CVM & Loyalty. “The combination of Amdocs’ suite with Evolving Systems’ capabilities enables those providers to improve their customer experience even further, without the IT hassle.”

About Evolving Systems®
Evolving Systems, Inc. (NASDAQ: EVOL) empowers Communications Service Providers (CSPs) to succeed in fast-changing, disruptive telecom environments. This is achieved through a combination of People, Processes, and Platforms and empowers CSPs to activate, engage, and retain their customers. Evolving Systems’ real-time digital engagement solutions and services are used by more than 90 service providers in over 60 countries worldwide. The Company’s portfolio includes CSP market-leading solutions and services for network provisioning and resource management, enhancing the digital sales and distribution channels, service activation, real-time analytics, customer value management and loyalty. Founded in 1985, the Company has its headquarters in Englewood, Colorado, with offices in Asia, Europe, Africa, South America and North America. For more information, please visit www.evolving.com or follow us on Twitter at http://twitter.com/EvolvingSystems.

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Media & Analyst Relations: Sancha Brody
Sancha.brody@evolving.com / +44 (0) 7376 366855

 

FAQ

What is the significance of the collaboration between Evolving Systems and Amdocs?

The collaboration enhances the Amdocs Digital Brands Suite by integrating Evolving Systems' loyalty and campaign capabilities, enabling better customer engagement for CSPs.

How does Evolving Systems' partnership with Amdocs benefit customer service providers?

It allows CSPs to deliver personalized customer experiences and reduce churn through innovative digital engagement strategies.

What is the business model of the Amdocs Digital Brands Suite?

The suite operates on a 'pay-as-you-grow' model, promoting flexibility for digital brands without large upfront commitments.

What capabilities will Evolving Systems provide to the Amdocs Digital Brands Suite?

Evolving Systems will provide loyalty and campaigns capabilities to enhance customer engagement and retention.

What are the expected outcomes of the Evolving Systems and Amdocs collaboration?

The expected outcomes include improved customer experience, increased engagement, and reduced churn rates for CSPs leveraging the suite's capabilities.