Dentsu International Launches Everbridge Critical Event Management (CEM) System to Protect its People and Global Operations
Everbridge (NASDAQ: EVBG) partnered with dentsu international to enhance safety and operational efficiency amid global threats. Dentsu adopted Everbridge's Critical Event Management (CEM) platform to facilitate effective communication and real-time intelligence during emergencies like natural disasters and pandemics. The platform provided tools such as incident templates and internal collaboration features, leading to a quick response during COVID-19. Dentsu won a 2020 Everbridge CEM Impact Award for its effective COVID-19 response, demonstrating the significance of innovative management solutions for organizational resilience.
- Dentsu international successfully deployed Everbridge's CEM platform, enhancing communication and operational efficiency during critical events.
- Everbridge provided over 20 new incident templates to help organizations prepare for various emergencies.
- Dentsu maintained a 90%+ response rate in its daily health check-ins during the pandemic.
- Dentsu won a 2020 Everbridge CEM Impact Award, recognizing its effective response to COVID-19.
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Everbridge, Inc. (NASDAQ: EVBG), the global leader in critical event management (CEM), today announced dentsu international, a leading global advertising and digital marketing organization and a member of the RE100, with over 46,000 dedicated specialists delivering services across 145 countries, launched Everbridge to help keep its people safe and organization running amid an increasingly volatile and uncertain global threat landscape.
(Source: Everbridge)
In the face of numerous critical events worldwide, dentsu deployed Everbridge to provide effective communication capabilities, robust visibility, operational efficiency, and real-time intelligence to better prepare for, and mitigate, incident response during extreme weather, natural disasters, a global pandemic, terrorist attacks, cyber and IT incidents, and more. Everbridge helps dentsu identify and assess the severity of local incidents and potential business disruptions; determine the relevance to their organization’s people, assets, and supply chains; automate action to mitigate threats and track progress; all while analyzing performance to improve future response.
In March 2020, when COVID-19 infections spiked and relatively little was known about the potential impacts of the coronavirus, the dentsu team moved quickly as part of a global recovery strategy to monitor local cases, change office access arrangements, and to provide clear employee guidance on next steps and quarantine protocols.
“At dentsu, employee safety and organizational resilience remain vital to our long-term growth, and Everbridge offers the sophisticated critical event management solutions we need to respond more effectively and quickly to emergencies,” said Adam Barrett, Global Resilience Manager, dentsu international. “Everbridge helped us respond to the coronavirus pandemic and reduce its impact on our business. For example, during the early stages of COVID-19 in the Republic of Korea, our local management team saw the potential for a spike in cases and swiftly created a daily pandemic check-in to continually monitor the health and work arrangements of its employees. The poll has occured daily throughout the pandemic and maintained a
With Everbridge, dentsu leverages tools that provide effective communication capabilities, robust visibility, operational efficiency, and real-time intelligence, including:
- 20+ new incident templates to prepare for the most likely critical events
- Streamlined processes across email, voice messaging, SMS, and the Everbridge Mobile App to maximize employee response
- Internal collaboration tools and reporting for a proactive resilience practice – when incidents occur within a one-mile radius of each business location, automated alerts sent via the Everbridge platform inform the appropriate local responder to assess the danger, take action, and communicate back
- Wider security alerts and communications to the appropriate regional security team depending on the time of day, ultimately escalating right through to the leadership team as required. As a result, the Mean Time to Respond (MTTR) to these alerts has been reduced to minutes.
Dentsu recently won a 2020 Everbridge CEM Impact Award in the category of Best Overall Response to COVID-19 category. This forward-thinking organization has a clear passion and purpose for achieving meaningful progress for its clients as a force for growth and good, and continues to gain a reputation among its employees, partners, and peers as a global leader.
“Dentsu’s adoption of Everbridge CEM represents a growing number of forward-thinking organizations opting for a more proactive and automated approach to protecting their people and assets,” said Javier Colado, SVP of International at Everbridge. “We remain committed to delivering a secure, reliable and innovative Critical Event Management platform that enables enterprise security and resiliency leaders to deliver unmatched value and safety to their global teams.”
To learn more about dentsu’s use of Everbridge, click here.
About Everbridge
Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to Keep People Safe and Businesses Running™. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events including IT outages, cyber-attacks or other incidents such as product recalls or supply-chain interruptions, over 5,600 global customers rely on the Company’s Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication modalities, and track progress on executing response plans. Everbridge serves 8 of the 10 largest U.S. cities, 9 of the 10 largest U.S.-based investment banks, 47 of the 50 busiest North American airports, 9 of the 10 largest global consulting firms, 8 of the 10 largest global automakers, 9 of the 10 largest U.S.-based health care providers, and 7 of the 10 largest technology companies in the world. Everbridge is based in Boston with additional offices in 20 cities around the globe. For more information visit www.everbridge.com
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