E2open Introduces Innovations in Global Trade Compliance Technology to Help Companies Address New and Evolving Challenges

Rhea-AI Summary

E2open (NYSE: ETWO) has unveiled new artificial intelligence tools across its Global Trade technology suite to enhance compliance and productivity. The company's latest technology release integrates AI-driven processing with its proprietary Global Knowledge content database and trade expertise.

Key innovations include:

• Automated Classifications to improve accuracy and reduce compliance risks
• Global Trade Content using LLM and generative AI to simplify regulatory content
• Enhanced Due Diligence with improved screening capabilities and foreign language processing
• Unstructured Document Processing to automate documentation handling

According to the company, some clients have achieved up to 90% reduction in manual efforts and realized millions in duty savings through these implementations.

Positive

• Introduction of AI-powered automation tools potentially reducing operational costs
• Demonstrated 90% reduction in manual efforts for some clients
• Achieved millions in duty savings for certain customers
• Enhanced compliance capabilities reducing risk of penalties and customs delays

Negative

• None.

Insights

Supply Chain Technology Analyst

E2open's latest AI-driven enhancements to its Global Trade suite represent a significant technological advancement in the specialized area of trade compliance. The four key innovations - automated classifications, enhanced global trade content, improved due diligence processing, and unstructured document processing - target genuine pain points in global trade management.

The unstructured document processing capability is particularly noteworthy, addressing what the company describes as the "holy grail" problem of global trade: the manual processing of complex documentation. By automating this process with high accuracy and connecting it to their proprietary Global Knowledge database, E2open potentially offers substantial efficiency gains for importers and logistics service providers.

The cited 90% reduction in manual efforts and millions in duty savings among early adopters suggests these enhancements deliver measurable ROI. What separates E2open's approach from generic AI implementations is their integration of artificial intelligence with domain-specific content and expertise in global trade compliance - an area where regulatory precision is paramount and errors can be costly.

For multinational enterprises facing increasingly complex trade regulations, these capabilities could significantly streamline compliance operations while reducing risk exposure. The transliteration capabilities for screening non-English names against watchlists addresses a specific compliance gap that many systems overlook.

Financial Analyst

This product enhancement announcement comes at a crucial time for E2open, whose stock ($2.25) and market capitalization of $727M) reflect challenges in translating its supply chain platform capabilities into sustained financial performance. The new AI tools represent a strategic reinforcement of E2open's core value proposition in global trade management - a specialized segment where the company has established expertise.

The innovation in unstructured document processing could be particularly valuable as it addresses labor-intensive processes that represent significant cost centers for multinational corporations. By positioning these enhancements as productivity multipliers that have delivered measurable client savings, E2open strengthens its case for customer retention and potential upsell opportunities.

While the announcement lacks specific revenue projections tied to these enhancements, the focus on demonstrable ROI for clients ("millions in duty savings") suggests a product strategy aligned with customer value creation. For a SaaS platform company like E2open, improving product stickiness through AI-driven automation could help reduce churn and potentially improve renewal rates.

The company's emphasis on its "holistic approach" that combines AI with proprietary content and domain expertise represents a potential competitive moat in the specialized global trade compliance segment. For investors, these product enhancements demonstrate continued R&D investment in core product lines, though their impact on financial performance will depend on successful market execution and customer adoption.

New AI capabilities and enhancements to proven global trade software help streamline classifications, global trade content, due diligence, and unstructured document processing

DALLAS--(BUSINESS WIRE)-- E2open Parent Holdings, Inc. (NYSE: ETWO), the connected supply chain SaaS platform with the largest multi-enterprise network, announces the launch of artificial intelligence (AI) tools across its Global Trade technology suite designed to ease compliance and increase productivity for clients. The step-level trade compliance and productivity enhancements, part of e2open’s latest technology release, go beyond embedded AI to unlock new levels of productivity, shortened cycle times, and compliance assurance for companies in a wide range of industries.

While AI is a key component, e2open's strength lies in its holistic approach, integrating AI-driven processing and automation with its industry-leading, proprietary Global Knowledge content database, refined processes, and deep global trade domain expertise. Some clients have experienced up to a 90% reduction in manual efforts, while others have realized millions of dollars in duty savings.

“As global trade continues to evolve rapidly, compliance professionals are under immense pressure not only to keep up with changing regulations, tariffs, and new compliance requirements, but also to evaluate their exposure and create response strategies that mitigate impact to cost, demand, supplier networks and production timelines,” said Rachit Lohani, chief product and technology officer at e2open. “Global trade is constantly in motion, and businesses without agility in supply chain management can quickly fall behind. As a pioneer in embedding AI, machine learning, and advanced decision-making frameworks, e2open has the field-proven ability to help organizations drive better outcomes at points of execution, capabilities that have only improved with recent technology advancements. Our new AI-driven tools will help businesses streamline global trade and compliance processes, freeing up time for leaders to focus on more important issues impacting their businesses. We're eager to collaborate with our customers, proactively addressing volatility together and driving sustained success for their stakeholders.”

Among the innovations in e2open’s proven Global Trade suite are:

• Automated Classifications: More than ever, customers are looking for ways to improve their overall classification process. E2open’s automated product classification replaces outdated manual processes and ensures classifications are consistently accurate even as regulations evolve, avoiding costly customs delays, penalties, and other risk. Increased accuracy and the ability to audit existing classification reduces compliance risk and increases user productivity.
• Global Trade Content: With language learning model (LLM) and generative AI enhancements, e2open simplifies trade content by transforming dense, jargon-heavy regulatory content into clear, easy-to-understand summaries. This application is specifically valuable for large carriers, parcel and internal company mail room transactions to minimize the impact of wrong shipments.
• Enhanced Due Diligence: Customers often do not translate their source data into English, making it impossible to check foreign names against English-language lists. E2open’s AI enhances due diligence processes by providing more comprehensive screening capability, such as transliteration of localized names. It can automatically map and cross-reference these inconsistencies against global data sources, ensuring that businesses are screening all available information, even when data is in non-standard formats or different languages.
• Unstructured Document Processing: This “holy grail” capability solves a major problem of global trade: time-consuming, manual documentation. Unstructured Document Processing automates the processing and mapping of transactional documentation into a structured format with high accuracy, connecting it to global trade content with a learning feedback loop. This increases efficiency for importers or their Logistics Service Provider (LSP).

Learn more about e2open’s Global Trade solutions at e2open.com/global-trade.

About e2open

E2open is the connected supply chain software platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. With the broadest cloud-native global platform purpose-built for modern supply chains, e2open connects more than 500,000 manufacturing, logistics, channel, and distribution partners as one multi-enterprise network tracking over 18 billion transactions annually. Our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Moving as one.^™ Learn More: www.e2open.com.

E2open and “Moving as one.” are the registered trademarks of E2open, LLC. All other trademarks, registered trademarks and service marks are the property of their respective owners.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250326637655/en/

Media Contact:

5W PR for e2open

e2open@5wpr.com

908-433-3334

Investor Relations Contact:

Russell Johnson

russell.johnson@e2open.com

investor.relations@e2open.com

Corporate Contact:

Kristin Seigworth

VP Communications, e2open

kristin.seigworth@e2open.com

pr@e2open.com

Source: E2open Parent Holdings, Inc.

FAQ

What AI innovations has E2open (ETWO) introduced in its Global Trade suite?

E2open introduced four key AI innovations: automated classifications, enhanced global trade content processing using LLM, improved due diligence screening, and unstructured document processing automation.

How much efficiency improvement can companies expect from E2open's (ETWO) new AI tools?

According to E2open, some clients have experienced up to 90% reduction in manual efforts and achieved millions of dollars in duty savings.

What is the purpose of E2open's (ETWO) unstructured document processing feature?

The feature automates the processing and mapping of transactional documentation into structured formats with high accuracy, increasing efficiency for importers and Logistics Service Providers.

How does E2open's (ETWO) enhanced due diligence feature handle foreign language data?

The feature provides transliteration of localized names and automatically maps non-English data against global sources, ensuring comprehensive screening across different languages.