Vonage Selected by FREENOW to Elevate Secure Customer Communications Across Europe
Vonage, part of Ericsson (NASDAQ:ERIC), has partnered with FREENOW, Europe's leading multi-mobility app, to enhance customer communications across Europe. The collaboration leverages Vonage's Communications APIs, including Messages API with RCS, WhatsApp, and SMS support, along with Fraud Defender Advanced and Number Verification.
FREENOW, operating in 150 cities across nine countries, offers various mobility services including taxis, car-sharing, e-scooters, and e-bikes through a single app. The implementation has already shown success, achieving a 100% conversion rate with RCS-ready devices. The solution aims to improve customer trust, simplify user experience, and enhance click-through rates and one-time password conversion rates.
The partnership will expand to include Number Verification and Silent Authentication via Network APIs, further strengthening security and trust in customer interactions.
Vonage, parte di Ericsson (NASDAQ:ERIC), ha stretto una partnership con FREENOW, l'app di mobilità multi-servizio leader in Europa, per migliorare le comunicazioni con i clienti in tutto il continente. Questa collaborazione sfrutta le API di comunicazione di Vonage, inclusa l'API Messaggi con supporto RCS, WhatsApp e SMS, insieme a Fraud Defender Advanced e Verifica Numero.
FREENOW, attiva in 150 città in nove paesi, offre vari servizi di mobilità tra cui taxi, car-sharing, e-scooter e e-bike tramite un'unica app. L'implementazione ha già dimostrato successo, raggiungendo un tasso di conversione del 100% con dispositivi compatibili RCS. La soluzione mira a migliorare la fiducia dei clienti, semplificare l'esperienza utente e aumentare i tassi di clic e di conversione delle password usa e getta.
La partnership si espanderà per includere la Verifica Numero e l'Autenticazione Silenziosa tramite API di rete, rafforzando ulteriormente la sicurezza e la fiducia nelle interazioni con i clienti.
Vonage, parte de Ericsson (NASDAQ:ERIC), se ha asociado con FREENOW, la principal aplicación de movilidad múltiple de Europa, para mejorar las comunicaciones con los clientes en todo el continente. Esta colaboración aprovecha las API de Comunicaciones de Vonage, incluyendo la API de Mensajes con soporte para RCS, WhatsApp y SMS, junto con Fraud Defender Advanced y Verificación de Números.
FREENOW, que opera en 150 ciudades de nueve países, ofrece varios servicios de movilidad, incluidos taxis, car-sharing, e-scooters y e-bikes a través de una sola aplicación. La implementación ya ha mostrado éxito, logrando una tasa de conversión del 100% con dispositivos compatibles con RCS. La solución tiene como objetivo mejorar la confianza del cliente, simplificar la experiencia del usuario y aumentar las tasas de clic y de conversión de contraseñas de un solo uso.
La asociación se expandirá para incluir la Verificación de Números y la Autenticación Silenciosa a través de APIs de red, fortaleciendo aún más la seguridad y la confianza en las interacciones con los clientes.
Vonage는 Ericsson (NASDAQ:ERIC)의 일부로, 유럽의 선도적인 다중 이동 수단 앱인 FREENOW와 협력하여 유럽 전역의 고객 커뮤니케이션을 개선하고 있습니다. 이 협업은 RCS, WhatsApp 및 SMS 지원을 포함한 Vonage의 커뮤니케이션 API, Fraud Defender Advanced 및 번호 확인을 활용합니다.
FREENOW는 아홉 개 국가의 150개 도시에서 운영되며, 단일 앱을 통해 택시, 카셰어링, 전기 스쿠터 및 전기 자전거와 같은 다양한 이동 수단 서비스를 제공합니다. 이 구현은 RCS 지원 장치에서 100%의 전환율을 달성하며 이미 성공을 보여주었습니다. 이 솔루션은 고객 신뢰를 개선하고, 사용자 경험을 단순화하며, 클릭률과 일회용 비밀번호 전환율을 높이는 것을 목표로 하고 있습니다.
파트너십은 번호 확인 및 네트워크 API를 통한 무음 인증을 포함하도록 확장되어 고객 상호 작용의 보안과 신뢰를 더욱 강화할 것입니다.
Vonage, faisant partie de Ericsson (NASDAQ:ERIC), s'est associé à FREENOW, l'application de mobilité multi-services leader en Europe, pour améliorer les communications avec les clients à travers le continent. Cette collaboration tire parti des API de communication de Vonage, y compris l'API Messages avec support RCS, WhatsApp et SMS, ainsi que Fraud Defender Advanced et Vérification de Numéro.
FREENOW, opérant dans 150 villes de neuf pays, propose divers services de mobilité, y compris des taxis, du covoiturage, des trottinettes électriques et des vélos électriques via une seule application. La mise en œuvre a déjà montré son succès, atteignant un taux de conversion de 100 % avec des appareils compatibles RCS. La solution vise à améliorer la confiance des clients, à simplifier l'expérience utilisateur et à augmenter les taux de clics et de conversion des mots de passe à usage unique.
Le partenariat s'étendra pour inclure la Vérification de Numéro et l'Authentification Silencieuse via des API réseau, renforçant ainsi encore la sécurité et la confiance dans les interactions avec les clients.
Vonage, Teil von Ericsson (NASDAQ:ERIC), hat sich mit FREENOW, der führenden Multi-Mobilitäts-App in Europa, zusammengeschlossen, um die Kundenkommunikation in ganz Europa zu verbessern. Die Zusammenarbeit nutzt die Kommunikations-APIs von Vonage, einschließlich der Messages API mit RCS, WhatsApp und SMS-Unterstützung sowie Fraud Defender Advanced und Nummernverifizierung.
FREENOW, das in 150 Städten in neun Ländern tätig ist, bietet verschiedene Mobilitätsdienste an, darunter Taxis, Carsharing, E-Scooter und E-Bikes über eine einzige App. Die Implementierung hat bereits Erfolg gezeigt und einen Konversionssatz von 100 % bei RCS-fähigen Geräten erreicht. Die Lösung zielt darauf ab, das Vertrauen der Kunden zu stärken, die Benutzererfahrung zu vereinfachen und die Klickraten sowie die Konversionsraten für Einmalpasswörter zu erhöhen.
Die Partnerschaft wird erweitert, um die Nummernverifizierung und stille Authentifizierung über Netzwerk-APIs einzuschließen, was die Sicherheit und das Vertrauen in die Kundeninteraktionen weiter stärkt.
- 100% conversion rate achieved with RCS-ready devices
- Geographic expansion across 150 cities in 9 countries
- Enhanced security features implementation
- None.
Insights
Ericsson's Vonage subsidiary has secured a strategic partnership with FREENOW, Europe's leading multi-mobility platform operating across 150 cities. While no financial terms were disclosed, this deal represents meaningful commercial expansion for Ericsson's communication API business in the growing mobility sector.
The partnership focuses on implementing Vonage's communication APIs including Messages API with RCS, WhatsApp, and SMS capabilities, plus security features like Fraud Defender Advanced and Number Verification. The 100% conversion rate with RCS-ready devices mentioned in the announcement indicates strong initial performance metrics, which could translate to increased API transaction volume for Ericsson.
This agreement aligns with Ericsson's strategic push to diversify revenue streams beyond traditional telecom equipment through its Vonage acquisition. The multi-country deployment (currently live in nine countries) suggests a substantial implementation that could drive recurring API revenues as FREENOW processes communications for its millions of European users.
The partnership's emphasis on enhanced security and authentication features represents a value-added approach that typically commands premium pricing in the communications API market. While this single partnership won't significantly move Ericsson's overall financial needle given the company's $27.7B market cap, it demonstrates continued commercial execution in Ericsson's API business segment.
This partnership showcases Ericsson's strategic positioning in the communications API ecosystem through its Vonage subsidiary. The implementation spans multiple communication channels—RCS, WhatsApp, and SMS—creating an omnichannel approach that addresses evolving consumer preferences across European markets.
The technology stack being deployed includes sophisticated components beyond basic messaging. The Fraud Defender Advanced and Number Verification capabilities represent high-value security features that address critical trust issues in the mobility sector where payment fraud and account security are paramount. FREENOW's planned implementation of Silent Authentication via Network APIs indicates a sophisticated roadmap leveraging operator-level integrations.
The RCS (Rich Communication Services) implementation is particularly noteworthy as it represents a next-generation messaging standard that enables branded, interactive experiences beyond traditional SMS. The 100% conversion rate with RCS-ready devices suggests strong user acceptance and engagement with this newer protocol. This demonstrates how Ericsson is successfully bridging the gap between telecom infrastructure and customer-facing applications.
From a competitive standpoint, this comprehensive implementation across nine countries provides Ericsson with valuable deployment experience and reference architecture in the mobility sector—a high-volume, mission-critical communications environment. The success metrics around click-through rates and OTP conversion improvements represent tangible business outcomes that Ericsson can leverage to win similar implementations with other mobility platforms.
Leveraging Vonage’s Messages API which includes support for RCS, WhatsApp, and SMS, along with Fraud Defender Advanced and Number Verification, FREENOW is implementing more robust and secure, branded communication solutions. Currently live in nine countries, this tailored approach is designed to improve customer trust, simplify the customer experience and drive measurable outcomes, such as enhanced click-through rates (CTR) and optimized one-time password (OTP) conversion rates.
Known for offering a wide range of vehicles to consumers, FREENOW empowers its users across 150 cities in multiple European markets to access taxis, car-sharing services, e-scooters, e-bikes, and more—all in one app. Through this comprehensive solution, FREENOW is set to transform its customer communication strategy using Vonage's innovative API solutions.
"Partnering with Vonage reflects our dedication to seamless and secure communication with our customers," said Tim Ossenfort, Vice President of Engineering at FREENOW. "Vonage's APIs provide us with the flexibility and reliability to meet the demands of millions of users across
The collaboration began with FREENOW utilizing Vonage's SMS and WhatsApp solutions, key in ensuring direct and efficient interactions with users. Building on this foundation, FREENOW is moving towards implementing branded messages via RCS to introduce an added layer of trust and interactivity. Notably, FREENOW is already achieving a
“This agreement between Vonage and FREENOW sets a new milestone in user-focused, technology-driven communication for Europe’s mobility sector,” said Seckin Arikan, Head of API at Vonage. “By combining FREENOW’s dynamic vision as a multi-mobility powerhouse with our industry-leading communications technologies, we’re excited to drive innovation and create a more secure and engaging user experience. By providing a simple and secure alternative to SMS with the added support for branding and sharing rich media like photos and videos that customers have come to expect, we’re seeing more and more demand for RCS. This partnership underscores our commitment to empowering businesses with the tools they need to connect with their customers, simply and securely.”
About Vonage
Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation, providing a comprehensive set of engagement solutions to deliver richer, more personal and meaningful communications across the entire customer and employee experience.
Vonage’s Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions enable companies to transform how they communicate and operate from the office or anywhere. Vonage’s Communications Platform as a Service (CPaaS) offering is fully programmable and allows developers to embed video, voice, chat, messaging, AI and verification into existing products, workflows and systems using communications APIs. Leveraging the power of the network, Vonage’s CPaaS is expanding to incorporate new network capabilities exposed as APIs to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences.
Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on LinkedIn, visit linkedin.com/company/Vonage/. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.
About FREENOW
FREENOW is Europe’s multi-mobility app with taxi offering at its core, available in 9 European markets and over 150 cities. Its users can access various mobility services within a single app, including taxis, PHV, carsharing, car rental, eScooters, eBikes, eMopeds and public transport. FREENOW partners with numerous mobility brands and aggregates their offering with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street. FREENOW is backed by its shareholders: BMW Group and Mercedes-Benz Mobility. FREENOW’s HQ is located in
Visit our Website for further information and download the FREENOW app for iOS or Android.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250305720199/en/
Vonage Media Contact: Jill Baldassano, + 1 848 301-7024, jill.baldassano@vonage.com
Source: Vonage
FAQ
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