Vonage and AWS Leverage Communications and Network APIs to Deliver New Solutions
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Insights
The collaboration between Vonage and AWS signifies a strategic move in cloud communications, with potential to affect the competitive landscape. By integrating Vonage's communication APIs with AWS’s extensive cloud services, they are tapping into a growing demand for enhanced digital security solutions. The introduction of Vonage Fraud Protection solution in the AWS Marketplace could lead to increased adoption due to the ease of access for AWS developers.
From a market research perspective, the integration of generative AI into fraud detection services is a significant advancement. It suggests a shift towards more proactive and intelligent security measures, which could set a new standard in the industry. The collaboration is likely to influence other market players to innovate similarly, potentially leading to a surge in AI-driven security solutions.
Moreover, the focus on network APIs, especially in the context of 5G, indicates a forward-looking approach to leveraging telecommunications technology. This could catalyze the development of new applications and services that harness the speed and connectivity of 5G networks, potentially impacting a wide array of industries beyond telecommunications.
The announcement of Vonage's Fraud Protection solution utilizing AWS's generative AI services addresses a critical need in cybersecurity. With 92% of organizations experiencing a security incident or breach in the past year, the market is ripe for advanced solutions that can mitigate these risks. The integration of Vonage's APIs with AWS's AI capabilities could lead to a more sophisticated and layered approach to fraud detection and prevention.
The use of SIM Swap detection and Fraud Scoring capabilities indicates a targeted strategy to combat specific, prevalent forms of fraud. The ability for businesses to proactively detect and respond to fraud signals is crucial in safeguarding against financial losses and maintaining customer trust. The enhancement of these services with generative AI could lead to more dynamic and adaptive security measures, potentially reducing the incidence and impact of fraud on businesses.
The introduction of Vonage's network APIs, particularly within the context of Ericsson's 5G capabilities, marks a notable development in telecommunications. The ability to enhance existing applications with network information and foster new application development is significant. It suggests that the telecommunications industry is moving towards a more open and integrated ecosystem where network capabilities are directly accessible to developers.
The potential for new industrial and enterprise applications that combine 5G networks with technologies like generative AI is vast. It could lead to the creation of applications with unprecedented levels of efficiency, security and customer engagement. The long-term implications for stakeholders include not only improved customer experiences but also the possibility of new revenue streams and business models driven by the convergence of communications and AI technologies.
New Vonage Fraud Protection Solution using AWS services and Vonage APIs to be made available in AWS Marketplace
This collaboration will bring together Vonage’s platform, which is based on communications APIs and network APIs that connect to communications service provider (CSP) networks, Ericsson’s 5G network capabilities, and AWS services. This will enable AWS and Vonage to create a suite of solutions that empower customers to use the network to drive innovation and create a better overall customer experience.
“AWS and Vonage have a shared passion for helping customers deliver innovation and value,” said Kathrin Renz, Vice President of AWS Industries. “Working together with Vonage, we aim to drive new industrial and enterprise applications across industries that combine 5G networks and technologies like generative artificial intelligence to fuel new products and enhance the overall customer experience.”
Omdia’s Cybersecurity Decision Maker Survey 2023 noted that
Among its features, the SIM Swap network API is designed to allow a developer to determine whether a phone number has recently changed SIM cards and if fraud was involved. Vonage’s enhanced Fraud Defender API will proactively detect fraud signals, Vonage Verify API allows for secure silent authentication, and Vonage Number Insights API provides Fraud Scoring capabilities.
The fraud detection capabilities of this solution will be further enhanced by supporting AWS generative AI services. This will enable businesses to better protect themselves from mobile fraud while simultaneously improving the customer experience.
“By working with AWS, we will accelerate our ability to embed communications and network APIs in applications and deliver new product offerings for AWS and Vonage customers,” commented Niklas Heuveldop, Vonage CEO and Head of Business Area Global Communications Platform for Ericsson. “With network APIs, we are exposing new capabilities from within the 5G network that have never been available before, allowing existing applications to be enhanced with network information and enabling the development of a new class of applications.”
“Voicify already integrates Vonage’s communications APIs into our conversational AI experiences tailored for the restaurant industry,” stated Nick Laidlaw, Chief Technology Officer at Voicify. "With the new Fraud Protection Solution that includes AWS and the addition of network APIs, such as SIM Swap, we can enhance the level of security we offer for SMS and telephony, ensuring transactions are secure and valid and reinforcing our commitment to providing a trusted conversational AI service."
To find out more about Vonage, visit www.vonage.com. To learn more about AWS, visit www.aws.amazon.com.
*As part of the GSMA CAMARA Open Gateway initiative, which is designed to ensure easy network access for developers worldwide, Vonage is able to rapidly expose advanced network functionalities as Network APIs.
About Vonage
Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage’s Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. Vonage’s fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely – providing the flexibility required to create meaningful engagements.
Vonage is headquartered in
View source version on businesswire.com: https://www.businesswire.com/news/home/20240215555651/en/
Vonage Media:
Nicola Brookes, +44 (0)207 785 8888, nicola.brookes@vonage.com
Jo Ann Tizzano, +1 732-365-1363, joann.tizzano@vonage.com
Source: Vonage
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