KDDI Web Communications Launches Vonage Communications APIs to Strengthen Customer Engagement in Japan

Rhea-AI Summary

KDDI Web Communications partners with Vonage, a part of Ericsson, to bring Vonage Communications APIs to businesses in Japan. The partnership aims to enhance communication capabilities, security, and customer engagement through AI-powered omnichannel experiences.

Insights

Market Research Analyst

The partnership between KDDI Web Communications and Vonage marks a significant step in the CPaaS industry's expansion within Japan. The collaboration is poised to offer Japanese businesses advanced communication tools, potentially leading to increased productivity and customer engagement. This strategic move taps into a growing market, with Japan's CPaaS industry projected to experience a robust compound annual growth rate (CAGR) of 28.50% over the next decade.

Analysts would assess the potential for market share growth and competitive positioning. The introduction of Vonage's APIs and conversational commerce applications could disrupt the communication services sector, offering businesses a competitive edge through enhanced customer interaction and security features. This could lead to an uptick in demand for Ericsson's services in the region, potentially affecting its stock performance positively.

Financial Analyst

From a financial perspective, the announcement could have material implications for Ericsson's revenue growth in the Asia-Pacific region. The integration of Vonage's APIs into KDDI's offerings is likely to attract new customers and retain existing ones, driving up usage and, consequently, revenue. The financial health of Ericsson, as reflected in its stock (NASDAQ: ERIC), may see a positive impact from this expansion, especially considering the high valuation and growth expectations for Japan's CPaaS market.

Investors would monitor the adoption rates of these services and the subsequent financial performance indicators such as revenue growth, profit margins and return on investment. The partnership's success could serve as a benchmark for Ericsson's global CPaaS strategy and its effectiveness in capitalizing on digital transformation trends.

Technology Industry Analyst

The technological implications of this partnership are significant, as it brings together Vonage's established API technology with KDDI's regional expertise. The move could catalyze innovation and create a ripple effect throughout the tech industry in Japan. Vonage's conversational commerce and two-factor authentication services are examples of how CPaaS is evolving beyond basic communication to encompass sophisticated, AI-driven customer experiences and enhanced security.

Understanding the technical advantages and the integration of these APIs into existing systems will be crucial for businesses. The partnership could set new standards for communication platforms, with implications for user experience and digital security. As businesses in Japan adopt these advanced technologies, it could lead to a broader transformation in how companies interact with their customers and secure their transactions.

HOLMDEL, N.J., Feb. 21, 2024 /PRNewswire/ -- KDDI Web Communications Inc. has announced its partnership with Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), to bring Vonage Communications APIs to customers in Japan, starting today.

With Vonage's Communications APIs, businesses in Japan can bring new communications capabilities to customers such as online calling and two-way messaging, to build better connections and deeper engagement. In addition, security can be enhanced with simple, seamless two-factor authentication powered by the Verify API, while Vonage's conversational commerce application, powered by Jumper.ai, enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction.

Masato Yamazaki, President, KDDI Web Communications, said, "KDDI Web Communications has been providing Communications Platform as a Service (CPaaS) API solutions since 2013. In offering Vonage's Communications APIs and Vonage Conversational Commerce, we have leveraged Vonage's extensive experience and expertise as a pioneer in the Japanese CPaaS market to create an environment that makes it easier for Japanese businesses to adopt CPaaS. We provide "value-added" services that are close to our customers, such as opening a sales website that is highly visible to Japanese people, developing an implementation support system, and setting up customer support in Japanese."

"We are excited to partner with KDDI Web Communications to enable more businesses in Japan to take advantage of Vonage's CPaaS platform," said Tetsuro Nishimura, Country Manager, Japan, at Vonage. "The Vonage platform makes it easy to embed verification, fraud detection, automated alerts - not to mention voice, video, and customer insights - directly into every interaction. Furthermore, Vonage Conversational Commerce enables brands to create omnichannel, messaging-first customer buying experiences across popular messaging, social and web platforms.

"This partnership not only offers us a great opportunity to innovate together in Japan, but also to enable more businesses to differentiate themselves and create meaningful connections and engagements with customers."

As of 2023, the demand for CPaaS in Japan was poised to reach a valuation of $668.7 million. The industry in Japan is likely to expand with a 28.50% CAGR from 2023 to 2033, reaching $8,902.50 million by 2033. KDDI Web Communications plans to develop services that leverage its existing expertise and cultivate CPaaS and communications-related partners to help solve customers' communications problems.

Founded in 2001 in the United States, Vonage serves more than 120,000 business customers, has a global community of more than one million registered developers and a highly scaled platform. Vonage's solutions have facilitated transformative projects for multiple startups and established companies across Asia including Carousell, PT. Telekomunikasi, Kakao, Doctor Anywhere, Manulife, PUBG Corporation, Insung Information, Spacely and more.

To find out more about Vonage, visit www.vonage.com. To learn more about KDDI Web Communications, visit www.kddi-webcommunications.co.jp.

About Vonage
Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. Vonage's fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create meaningful engagements.

Vonage is headquartered in New Jersey, with offices throughout the United States, Europe, Israel and Asia and is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on X (formerly known as Twitter), please visit twitter.com/vonage. To follow on LinkedIn, visit linkedin.com/company/Vonage/. To become a fan on Facebook, go to  facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.

Company Overview
Founded "CPI", a rental server business, in 1997. In 2009, KDDI Web Communications began offering a website creation service called "Jindoo" and in December 2022 opened "SHARE LOUNGE Gaienmae" a space that combines the functionality of a shared office with the coziness of a lounge, and "FLAT BASE" an event space that generates communication.

From July 1, 2022, KDDI Web Communications was placed under the umbrella of "KDDI Digital Divergence Holdings", a holding company specializing in DX. KDDI Digital Divergence Holdings aims to expand its DX business through the collaboration of four operating companies that have the capabilities essential for promoting DX, including cloud computing and agile.

KDDI Web Communications: https://www.kddi-webcommunications.co.jp

KDDI Digital Divergence Holdings: https://www.kddi-digital.com/

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SOURCE Vonage

FAQ

What is the partnership announced in the PR involving the ticker symbol ERIC?

KDDI Web Communications partners with Vonage, a global leader in cloud communications and a part of Ericsson (NASDAQ: ERIC), to offer Vonage Communications APIs to businesses in Japan.

What new capabilities can businesses in Japan access through Vonage's Communications APIs?

Businesses in Japan can access new capabilities such as online calling, two-way messaging, two-factor authentication, and AI-powered omnichannel experiences through Vonage's Communications APIs.

What benefits does Vonage Conversational Commerce offer to businesses?

Vonage Conversational Commerce enables businesses to create messaging-first customer buying experiences across various platforms, enhancing customer engagement and sales.

What is the projected growth of the CPaaS industry in Japan from 2023 to 2033?

The CPaaS industry in Japan is expected to expand with a 28.50% CAGR from 2023 to 2033, reaching $8,902.50 million by 2033.

How many business customers does Vonage serve currently?

Vonage serves more than 120,000 business customers globally.