EbixCash’s BPO, HRO & CRO Division – EbixCash Global Services Reports 54% Year-over-Year Organic Growth with Seven New Contract Wins in Q4 of 2021
EbixCash, a subsidiary of Ebix, announced the acquisition of seven new contracts in Q4 2021, significantly boosting its Customer Response Outsourcing and Business Process Outsourcing services. The division reported a remarkable 54% year-over-year revenue growth for 2021, reflecting strong market performance amidst COVID-19 challenges. Employee count surged from 810 in September 2020 to 2,850 by year-end 2021, showing robust expansion. With 78 clients now onboard, EbixCash aims for further growth in 2022.
- Secured seven new contracts in Q4 2021.
- Reported 54% year-over-year revenue growth in 2021.
- Employee count increased from 810 to 2,850 in 2021.
- Established a new 125,000 square feet headquarters in Noida.
- None.
NOIDA, India and JOHNS CREEK, Ga., Jan. 18, 2022 (GLOBE NEWSWIRE) -- EbixCash Private Limited, today announced that its subsidiary EbixCash Global Services, that targets the Customer Response Outsourcing (CRO), Human Resource Outsourcing (HRO) & Business Process Outsourcing (BPO) sectors, has secured seven new prestigious contracts in the fourth quarter of the year 2021. EbixCash Private Limited is a subsidiary of Ebix, Inc. (NASDAQ: EBIX), a leading international supplier of On-Demand software and E-commerce services to the insurance, financial, healthcare and e-learning industries.
Reviewing its successful performance in the year 2021 as compared to 2020, the EbixCash Global Services Division announced a number of metrics to gauge its success –
- As of 31st December 2021, its employee count had grown to 2,850 from 810 in September 2020
- 28 new clients were secured in the year 2021, with seven new clients still in the process of being onboarded
- Year over year revenue growth reported in 2021 was
54% - Today the Division is proudly associated with 78 leading clients.
- The Division successfully set up a 125,000 square feet Headquarters in Sector-80, Noida in 2021
EbixCash Global Services is today recognized as the first independent customer retention and customer response organization in India, with a variety of BPO, CRO and HRO offerings via nine contact centers across the country. The Division serves industries and clients that have cross-selling value for EbixCash services, while focusing on top priority areas like sales, fulfillment and customer retention for its clients.
Bhupesh Tambe, Managing Director, EbixCash Global Services said, “As the Founder of AssureEdge, I made the decision to merge AssureEdge with EbixCash in October 2020 and reset it as EbixCash Global Services. I understood the EbixCash end-to-end vision and the global opportunities that it would bring to the Division in terms of BPO, HRO and CRO. My confidence in the EbixCash enterprise paid off handsomely with the Division reporting
Robin Raina, Chairman of the Board, EbixCash said, “I am quite pleased with the Division performance, considering that this was achieved in the midst of the century’s biggest human pandemic COVID-19 that hurt most businesses to a great extent. The Division closed the year 2021 with seven new wins, while reporting strong organic top line growth, and growing its staff strength by approximately 2,000 employees – all very creditable achievements.”
About EbixCash
EbixCash is a leader in domestic and international money remittance, foreign exchange (Forex), travel, pre-paid and gift cards, utility payments and software solutions for lending, wealth management, bus exchanges and insurance in India and other markets. EbixCash’s "Phygital” strategy combines over 320,000 physical distribution outlets in India and ASEAN countries with an Omni-channel online digital platform. EbixCash ’s Forex operations have a leadership position in India with operations in 20 international airports, including Delhi, Mumbai, Hyderabad, Chennai and Kolkata, conducting over
About Ebix, Inc.
With 150+ offices across 6 continents, Ebix, Inc., (NASDAQ: EBIX) endeavors to provide On-Demand software and E-commerce services to the insurance, financial, healthcare and e-learning industries. In the Insurance sector, Ebix develops and deploys a wide variety of insurance and reinsurance exchanges on an on-demand basis, while also, providing Software-as-a-Service ("SaaS") enterprise solutions in the area of CRM, front-end & back-end systems, outsourced administration and risk compliance services, around the world.
The Company’s EbixCash Financial exchange subsidiary is a leader in domestic and international money remittance, foreign exchange (Forex), travel, pre-paid/gift cards, utility payments, software solutions for lending, wealth management, bus exchanges and insurance in India and other international markets. Ebix and its subsidiaries employ thousands of domain-specific technology professionals to provide products, support and consultancy to thousands of customers on six continents. For more information, visit the Company’s website at www.ebix.com
CONTACT:
Satish Sapru
+91 99990 13426 or satish.sapru@Ebix.com
Belinda Dokras, Perfect Relations
+91 9820284220 or bdokras@perfectrelations.com
FAQ
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