Power restoration work underway in the Carolinas, Duke Energy continues to monitor storm conditions
Duke Energy is actively responding to Tropical Storm Debby in the Carolinas, with 7,500 workers deployed for power restoration. As of noon, about 190,000 of the 300,000 affected customers have had their power restored. The company serves over 4.5 million customers in North and South Carolina.
Duke Energy emphasizes safety, urging the public to avoid downed power lines and standing water. The restoration process prioritizes public safety, critical infrastructure, and then aims to restore power to the largest number of customers as quickly as possible. Customers are encouraged to sign up for Outage Alerts and report outages via text, online, or phone.
The company is also reminding customers in flood-prone areas to monitor water levels and turn off power if flooding threatens their homes or businesses. Duke Energy cannot reconnect power to flooded buildings until a licensed electrician inspects and repairs the electrical system.
Duke Energy sta rispondendo attivamente a Tropical Storm Debby nelle Carolinas, con 7.500 lavoratori impegnati nel ripristino dell'energia. A mezzogiorno, circa 190.000 dei 300.000 clienti colpiti hanno riavuto la corrente. L'azienda serve oltre 4,5 milioni di clienti in Nord e Sud Carolina.
Duke Energy sottolinea l'importanza della sicurezza, esortando il pubblico ad evitare linee elettriche abbattute e acque stagnanti. Il processo di ripristino dà priorità alla sicurezza pubblica, all'infrastruttura critica e si propone poi di ripristinare l'energia al maggior numero possibile di clienti nel più breve tempo possibile. I clienti sono incoraggiati a iscriversi agli Avvisi di Interruzione e a segnalare le interruzioni tramite testo, online o telefono.
L'azienda ricorda anche ai clienti nelle zone soggette a inondazioni di monitorare i livelli dell'acqua e di disattivare l'energia se l'inondazione minaccia le loro case o attività. Duke Energy non può ricollegare l'energia agli edifici allagati fino a quando un elettricista autorizzato non ispeziona e ripara il sistema elettrico.
Duke Energy está respondiendo activamente a Tropical Storm Debby en las Carolinas, con 7,500 trabajadores desplegados para la restauración de la energía. A mediodía, aproximadamente 190,000 de los 300,000 clientes afectados han recuperado el suministro eléctrico. La empresa atiende a más de 4.5 millones de clientes en Carolina del Norte y Carolina del Sur.
Duke Energy enfatiza la seguridad, instando al público a evitar las líneas de alta tensión caídas y el agua estancada. El proceso de restauración prioriza la seguridad pública, la infraestructura crítica y luego busca restaurar la energía al mayor número de clientes tan rápidamente como sea posible. Se anima a los clientes a inscribirse en Alertas de Interrupción y a reportar cortes de energía a través de mensajes de texto, en línea o por teléfono.
La empresa también recuerda a los clientes en áreas propensas a inundaciones que monitoreen los niveles de agua y apaguen la energía si la inundación amenaza sus hogares o negocios. Duke Energy no puede reconectar la energía a los edificios inundados hasta que un electricista autorizado inspeccione y repare el sistema eléctrico.
Duke Energy는 카롤라이나에서 Tropical Storm Debby에 적극적으로 대응하고 있으며, 전력 복구를 위해 7,500명의 작업자를 배치했습니다. 정오 현재, 300,000명의 고객 중 약 190,000명이 전력을 복구했습니다. 이 회사는 노스 캐롤라이나와 사우스 캐롤라이나에서 450만 명 이상의 고객에게 서비스를 제공합니다.
Duke Energy는 안전을 강조하며, 대중에게 끊어진 전선과 고인 물을 피하도록 권고하고 있습니다. 복구 과정은 공공 안전과 중요한 기반 시설을 우선시하며, 이후 최대한 많은 고객에게 신속하게 전력을 복구하는 것을 목표로 합니다. 고객들은 정전 알림에 등록하고 문자, 온라인 또는 전화로 정전을 보고하도록 권장됩니다.
회사는 또한 홍수 위험이 있는 지역의 고객들에게 수위를 모니터링하고 홍수가 집이나 사업체를 위협할 경우 전원을 끄라고 상기시킵니다. Duke Energy는 전기 시스템이 점검 및 수리될 때까지 침수된 건물에 전력을 재연결할 수 없습니다.
Duke Energy répond activement à Tropical Storm Debby dans les Carolines, avec 7 500 travailleurs déployés pour la restauration de l'énergie. À midi, environ 190 000 des 300 000 clients touchés ont retrouvé leur électricité. L'entreprise sert plus de 4,5 millions de clients en Caroline du Nord et en Caroline du Sud.
Duke Energy met l'accent sur la sécurité, exhortant le public à éviter les lignes électriques tombées et les eaux stagnantes. Le processus de restauration priorise la sécurité publique, l'infrastructure critique et vise ensuite à rétablir l'électricité pour le plus grand nombre de clients le plus rapidement possible. Les clients sont encouragés à s'inscrire aux Alerte de Panne et à signaler les pannes par SMS, en ligne ou par téléphone.
L'entreprise rappelle également aux clients dans les zones sujettes aux inondations de surveiller les niveaux d'eau et d'éteindre l'électricité si l'inondation menace leurs maisons ou leurs affaires. Duke Energy ne peut pas rétablir l'électricité aux bâtiments inondés tant qu'un électricien agréé n'a pas inspecté et réparé le système électrique.
Duke Energy reagiert aktiv auf Tropical Storm Debby in den Carolinas und hat 7.500 Mitarbeiter zur Wiederherstellung der Stromversorgung eingesetzt. Bis zur Mittagszeit hatten etwa 190.000 der 300.000 betroffenen Kunden ihren Strom wiederhergestellt. Das Unternehmen versorgt über 4,5 Millionen Kunden in North und South Carolina.
Duke Energy betont die Sicherheit und fordert die Öffentlichkeit auf, umgestürzte Stromleitungen und stehendes Wasser zu meiden. Der Wiederherstellungsprozess hat die öffentliche Sicherheit und kritische Infrastruktur Priorität und zielt dann darauf ab, die Stromversorgung für die meisten Kunden so schnell wie möglich wiederherzustellen. Kunden werden ermutigt, sich für Stromausfallbenachrichtigungen anzumelden und Stromausfälle per SMS, online oder telefonisch zu melden.
Das Unternehmen erinnert auch Kunden in überschwemmungsgefährdeten Gebieten daran, den Wasserstand zu überwachen und den Strom abzuschalten, wenn Überflutung ihre Häuser oder Geschäfte bedroht. Duke Energy kann den Strom in überfluteten Gebäuden erst wiederherstellen, wenn ein lizenzierter Elektriker das elektrische System inspiziert und repariert hat.
- Quick response to Tropical Storm Debby with 7,500 workers deployed
- Power restored to 190,000 out of 300,000 affected customers by noon
- Proactive communication with customers and stakeholders about restoration efforts
- Established prioritization process for efficient power restoration
- 300,000 customers experienced power outages due to the storm
- Potential delays in power restoration due to safety protocols (e.g., no elevated work in winds above 30 mph)
- Possible extended outages in flood-prone areas requiring electrical system inspections
- 7,500 lineworkers, vegetation workers and support personnel strategically positioned
- Power restored to about 190,000 customers as of noon today
As of noon today, nearly 300,000 Duke Energy customers in the Carolinas have experienced an outage and crews have restored power to about 190,000 of these customers. Duke Energy serves more than 4.5 million customers in
The company is proactively communicating with customers and community stakeholders and is committed to continuing to keep the public informed about power restoration efforts.
In addition, the safety of our customers and communities is important. Below are some tips and information on the power restoration process.
After the storm safety
- Stay away from power lines that have fallen or are sagging. Consider all lines energized, as well as trees, limbs or anything in contact with lines.
- If a power line falls across a car that you are in, stay in the car. If you MUST get out of the car due to a fire or other immediate life-threatening situation, do your best to jump clear of the car and land on both feet. Be sure that no part of your body is touching the car when your feet touch the ground.
- Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
Power restoration process
Before power can be restored, crews first must assess the extent of damage – which can take 24 hours or more – to determine which crews, equipment and supplies will be needed before repairs can begin. For employee safety, Duke Energy line technicians do not perform elevated work in bucket trucks when winds are above 30 mph. When the storm passes and wind speeds drop below 39 mph making it safe for travel, crews will begin damage assessment and repairs.
Duke Energy focuses on restoring power in a sequence that enables power restoration to public health and safety facilities and to the greatest number of customers as safely and quickly as possible. Our typical restoration process follows this sequence:
- Public safety situations – crews locate downed power lines and make sure electricity is no longer flowing through the wires.
- Transmission, substation equipment and main distribution lines – these serve large numbers of customers and large geographic areas, and must be restored first to keep electricity flowing from power plants to neighborhoods.
- Essential facilities – emergency service and critical infrastructure such as hospitals, law enforcement, fire departments and water treatment facilities.
- Distribution lines – we work to get the largest number of customers back on as quickly as possible
How Duke Energy restores power: www.dukeenergyupdates.com/info/how-duke-energy-restores-power
High-water reminders
- Individuals who live along lakes and rivers and in flood-prone areas should pay close attention to local media and updated weather forecasts for changes in weather conditions and rising water levels.
- Real-time lake level information is available at duke-energy.com/lakes, by calling 800.829.5253 and via the Duke Energy Lake View mobile app.
Electrical safety guidelines for floods
- If rising water threatens your home or business – or if you evacuate due to flooding – turn off your power at the circuit breaker panel or fuse box.
- Electric current passes easily through water, so stay away from downed electrical lines.
- Don't drive over – and don't stand near – downed electrical lines.
- Never replace a fuse or touch a circuit breaker with wet hands or while standing on a wet or damp surface.
- If your home or business is flooded, Duke Energy cannot reconnect power until the electrical system has been inspected by a licensed electrician. If there is damage, an electrician will need to make necessary repairs and obtain verification from your local building inspection authority before power can be restored.
Reporting an outage
Customers are encouraged to sign up for alerts and know how to report an outage. Receive the most up-to-date information about restoration efforts by enrolling in Outage Alerts. If you lose power, text OUT to 57801, report online or through the mobile app, or call 800.POWERON (800.769.3766).
Duke Energy
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in
Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear.
More information is available at duke-energy.com and the Duke Energy News Center. Follow Duke Energy on Twitter, LinkedIn, Instagram and Facebook, and visit illumination for stories about the people and innovations powering our energy transition.
24-Hour Media Line: 800.559.3853
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SOURCE Duke Energy
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