Duke Energy restores power to 723,000 Carolinas customers, restoration work continues as company determines restoration times for hardest-hit areas
Duke Energy has restored power to 723,000 customers in the Carolinas following Hurricane Helene, with approximately 1.1 million customers still without power as of 1 p.m. on Saturday. The company expects to restore power to most customers outside the western parts of the Carolinas by 11:59 p.m. ET on Sunday, Sept. 29. Major challenges persist in accessing areas across the North Carolina mountains and Upstate of South Carolina due to historic flooding, debris, and road closures.
Duke Energy has 13,000 workers involved in restoration efforts, including personnel from 19 U.S. states and Canada. The company is using helicopters and drones to assess damage in hard-hit areas. Customers are urged to exercise caution around utility workers and to turn off generators when crews are nearby. Duke Energy is also managing record-high lake levels in the Catawba-Wateree River Basin and warns residents in low-lying areas to stay informed about potential flooding.
Duke Energy ha ripristinato l'energia per 723.000 clienti nelle Carolinas a seguito dell'uragano Helene, con circa 1,1 milioni di clienti ancora senza energia alle 13:00 di sabato. L'azienda prevede di ripristinare l'energia per la maggior parte dei clienti al di fuori delle zone occidentali delle Carolinas entro le 23:59 ET di domenica 29 settembre. Persistono importanti sfide nell'accesso alle aree delle montagne della Carolina del Nord e dell'Upstate della Carolina del Sud a causa di inondazioni storiche, detriti e chiusure stradali.
Duke Energy ha 13.000 lavoratori coinvolti negli sforzi di ripristino, compreso personale proveniente da 19 stati americani e dal Canada. L'azienda sta utilizzando elicotteri e droni per valutare i danni nelle aree più colpite. Si invita i clienti a prestare cautela attorno ai lavoratori delle utility e a spegnere i generatori quando le squadre sono nelle vicinanze. Duke Energy sta anche gestendo livelli dei laghi record nel bacino del fiume Catawba-Wateree e avvisa i residenti nelle zone basse di rimanere informati su potenziali inondazioni.
Duke Energy ha restaurado la energía para 723,000 clientes en las Carolinas tras el huracán Helene, con aproximadamente 1.1 millones de clientes todavía sin energía a la 1 p.m. del sábado. La empresa espera restaurar la energía para la mayoría de los clientes fuera de las partes occidentales de las Carolinas antes de las 11:59 p.m. ET del domingo 29 de septiembre. Persisten grandes desafíos para acceder a áreas en las montañas de Carolina del Norte y el Upstate de Carolina del Sur debido a inundaciones históricas, escombros y cierres de carreteras.
Duke Energy tiene 13,000 trabajadores involucrados en los esfuerzos de restauración, incluido personal de 19 estados de EE. UU. y Canadá. La empresa está utilizando helicópteros y drones para evaluar los daños en las áreas más afectadas. Se aconseja a los clientes que tengan precaución alrededor de los trabajadores de servicios públicos y que apaguen los generadores cuando las cuadrillas estén cerca. Duke Energy también está gestionando niveles récord de lagos en la cuenca del río Catawba-Wateree y advierte a los residentes en áreas bajas que se mantengan informados sobre posibles inundaciones.
Duke Energy는 허리케인 헬렌 이후 캐롤라이나주에서 723,000명의 고객에게 전력을 복구했습니다. 토요일 오후 1시 현재 약 1.1백만 명의 고객이 여전히 전력이 없어 있습니다. 이 회사는 9월 29일 일요일 동부 시간 11:59까지 캐롤라이나 서부 지역 외부의 다수 고객에게 전력을 복구할 것으로 예상하고 있습니다. 노스캐롤라이나 산맥과 사우스캐롤라이나 업스테이트 지역 접근에는 역사적인 홍수, 잔해 및 도로 폐쇄로 인한 주요 도전 과제가 지속되고 있습니다.
Duke Energy에는 13,000명의 직원이 복구 작업에 참여하고 있으며, 이들 중 19개 미국 주와 캐나다에서 파견된 인원도 포함됩니다. 이 회사는 큰 피해를 입은 지역의 손상을 평가하기 위해 헬리콥터와 드론을 사용하고 있습니다. 고객들은 유틸리티 직원 주위에서 주의할 것을 권장받고 있으며, 작업 반이 근처에 있을 때는 발전기를 끌 것을 요청받고 있습니다. Duke Energy는 또한 Catawba-Wateree 강 유역의 기록적인 호수 수위를 관리하고 있으며, 저지대 주민들에게 잠재적인 홍수에 대해 정보를 유지하라고 경고하고 있습니다.
Duke Energy a restauré l'électricité pour 723 000 clients dans les Carolines suite à l'ouragan Helene, avec environ 1,1 million de clients toujours sans électricité à 13 heures samedi. L'entreprise s'attend à rétablir l'électricité pour la plupart des clients en dehors des parties occidentales des Carolines d'ici 23h59 ET le dimanche 29 septembre. D'importants défis persistent pour accéder aux zones des montagnes de Caroline du Nord et de l'Upstate de Caroline du Sud en raison des inondations historiques, des débris et des fermetures de routes.
Duke Energy a 13 000 travailleurs impliqués dans les efforts de restauration, y compris du personnel de 19 États américains et du Canada. L'entreprise utilise des hélicoptères et des drones pour évaluer les dommages dans les zones les plus touchées. Les clients sont invités à faire preuve de prudence autour des travailleurs des services publics et à éteindre les générateurs lorsque les équipes sont à proximité. Duke Energy gère également des niveaux d'eau record dans le bassin des rivières Catawba-Wateree et avertit les résidents des zones basses de rester informés sur d'éventuelles inondations.
Duke Energy hat die Stromversorgung für 723.000 Kunden in den Carolinas nach dem Hurrikan Helene wiederhergestellt, während etwa 1,1 Millionen Kunden weiterhin ohne Strom sind, Stand Samstag um 13 Uhr. Das Unternehmen erwartet, dass die Stromversorgung für die meisten Kunden außerhalb der westlichen Teile der Carolinas bis 23:59 Uhr ET am Sonntag, den 29. September wiederhergestellt wird. Große Herausforderungen bestehen weiterhin im Zugang zu Gebieten in den Bergen von North Carolina und dem Upstate von South Carolina aufgrund von historischen Überschwemmungen, Trümmern und Straßensperrungen.
Duke Energy hat 13.000 Arbeiter an den Wiederherstellungsarbeiten beteiligt, darunter auch Mitarbeiter aus 19 Bundesstaaten der USA und Kanada. Das Unternehmen setzt Hubschrauber und Drohnen ein, um Schäden in stark betroffenen Gebieten zu bewerten. Die Kunden werden aufgefordert, Vorsicht im Umgang mit den Versorgungstechnikern walten zu lassen und Generatoren auszuschalten, wenn sich die Crews in der Nähe befinden. Duke Energy verwaltet außerdem rekordhohe Wasserspiegel in den Catawba-Wateree River Basin und warnt die Einwohner in tiefergelegenen Gebieten, sich über mögliche Überschwemmungen zu informieren.
- Restored power to 723,000 customers in the Carolinas
- 13,000 workers involved in restoration efforts, including support from 19 U.S. states and Canada
- Using helicopters and drones to assess damage in hard-hit areas
- Expects to restore power to most customers outside western Carolinas by Sept. 29
- Approximately 1.1 million customers still without power
- Major challenges in accessing areas due to historic flooding, debris, and road closures
- Record-high lake levels in the Catawba-Wateree River Basin, potential for flooding
Insights
This news is significant for Duke Energy and its stakeholders. The company has restored power to 723,000 customers, but 1.1 million remain without electricity, indicating the severe impact of Hurricane Helene. The scale of the outage and restoration effort is substantial, affecting about
Key points to consider:
- The company has mobilized 13,000 workers for restoration efforts, including resources from 19 states and Canada, demonstrating the magnitude of the response.
- Challenges in accessing damaged areas due to flooding and debris are delaying full damage assessment and restoration time estimates, particularly in western regions.
- Duke Energy is managing record-high lake levels and potential flooding, which could lead to additional complications and customer impacts.
- The extended outages and massive restoration effort will likely result in significant costs for the company, potentially impacting near-term financial performance.
While the company is demonstrating its disaster response capabilities, the scale of the event may lead to regulatory scrutiny and discussions about grid resilience investments. Investors should monitor the total cost of the restoration effort and any potential regulatory outcomes that could affect future capital expenditures or rate cases.
- About 1.1 million customers remain without power as of 1 p.m.
- Workers continue assessing damage, making repairs and rebuilding infrastructure following severe damage caused by Helene
- Company continues moving historic amounts of water through Catawba-Wateree River Basin
Editor's note: B-roll of flooding in
The company said nearly all customers outside of the western parts of the Carolinas should have power restored by 11:59 p.m. ET on Sunday, Sept. 29, though many will be restored before then.
Workers continue to encounter major challenges accessing areas across the
"Historic flooding, debris and road closures remain an incredible challenge to assessing the severe damage to our system and restoring power in the
Power outage and restoration updates
As of 1 p.m. on Saturday, Duke Energy has restored power to 723,000 Carolinas customers impacted by Helene. This includes more than 544,000 customers in
Approximately 1.1 million customers – 539,000 in
The company serves more than 4.5 million customers in the Carolinas, including 3.7 million in
Duke Energy lineworkers, tree trimmers and other storm support workers started assessing damage and restoring power before Helene even exited the Carolinas on Friday afternoon. Workers will continue to assess damage – with the help of helicopters and drones in the hardest-hit areas – and restore power until every customer who can safely receive power is back on line.
Information on estimated restoration times is continually updated on Duke Energy's Outage Maps tool. Customers also can enroll in Outage Alerts to get information about area outages and restoration efforts via text message, voice message or email.
Power restoration process
Duke Energy focuses on restoring power in a sequence that enables power restoration to public health and safety facilities and to the greatest number of customers as safely and quickly as possible. Our typical restoration process follows this sequence:
- Public safety situations – crews locate downed power lines and make sure electricity is no longer flowing through the wires.
- Transmission, substation equipment and main distribution lines – these serve large numbers of customers and large geographic areas, and must be restored first to keep electricity flowing from power plants to neighborhoods.
- Essential facilities – emergency service and critical infrastructure such as hospitals, law enforcement, fire departments and water treatment facilities.
- Distribution lines – we work to get the largest number of customers back on as quickly as possible.
Visit duke-energy.com/Outages/Restoring-Your-Power to learn more about how Duke Energy restores power after major storms.
More storm workers arriving
The company has 13,000 lineworkers, tree trimmers and other support personnel working on storm restoration efforts in the Carolinas. These include Duke Energy employees and contractors based in the Carolinas as well as individuals from other electric companies in 19 U.S. states and
Duke Energy is also working to bring additional resources to the region.
Move over, it's the law
Duke Energy reminds all drivers to move over or slow down considerably when they see emergency service and state transportation vehicles with flashing lights. "Move over" laws in
Additionally, the company asks members of the public to avoid approaching utility workers in the field or entering their work zones as they clear debris and restore power.
Flood and meter box damage
Duke Energy cannot reconnect power for customers whose home or business is flooded until the electrical system passes inspection by a licensed electrician. If there is damage, an electrician will need to make repairs and obtain verification from the local building inspection authority before power can be restored.
A property owner with a damaged meter box or one that is pulled away from the structure will need to enlist an electrician to reattach the meter box and/or provide a permanent fix. This is inclusive of customers currently with and without power. In some instances, an electrical inspection may be required by the county before Duke Energy can reconnect service. An electrician can advise customers on next steps.
Generator safety
Customers using power generators should turn off generators if they see utility crews in the area. Excess electricity created by a generator can feed back onto electric lines and lead to severe injuries to line technicians. Additional generator safety information is available at duke-energy.com/outages/generators.
Record-high lake levels and associated flooding
Helene delivered historic rainfall across much of the Carolinas. Duke Energy manages its lakes as an integrated system and continues moving water through its river basins. Duke Energy's hydroelectric and dam operations are operating as expected.
Several of its lakes in the upper part of the Catawba-Wateree River Basin have already crested and are expected to slowly decline over the next several days. Other lakes may continue to rise and could lead to flooding.
Duke Energy urges people living in low-lying areas to use caution, stay informed and follow the directions of state and county emergency management. They should also watch for emergency notification messages on their mobile phones.
Real-time lake level information is available at duke-energy.com/lakes or by calling 800.829.LAKE (5253). Updates are also available through the Duke Energy Lake View mobile app, which is available from the App Store and Google Play.
Duke Energy
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in
Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear.
More information is available at duke-energy.com and the Duke Energy News Center. Follow Duke Energy on X, LinkedIn, Instagram and Facebook, and visit illumination for stories about the people and innovations powering our energy transition.
24-Hour: 800.559.3853
View original content to download multimedia:https://www.prnewswire.com/news-releases/duke-energy-restores-power-to-723-000-carolinas-customers-restoration-work-continues-as-company-determines-restoration-times-for-hardest-hit-areas-302261717.html
SOURCE Duke Energy
FAQ
How many customers has Duke Energy (DUK) restored power to after Hurricane Helene?
When does Duke Energy (DUK) expect to restore power to most customers after Hurricane Helene?
How many workers does Duke Energy (DUK) have involved in power restoration efforts?
What challenges is Duke Energy (DUK) facing in restoring power after Hurricane Helene?
