Duke Energy Florida is here to help customers impacted by Hurricane Helene
Duke Energy Florida (DUK) is assisting customers affected by Hurricane Helene, offering resources and information to support recovery. The company continues power restoration in hard-hit areas, including Pinellas County's barrier islands, with estimated restoration times of 11:59 p.m. on October 4 for most and October 5 for some. Duke Energy has mobilized customer care units in severely impacted locations to provide on-site assistance.
The company advises customers with property damage to contact them for safety assessments and outlines steps for rebuilding power connections. Duke Energy Florida also warns customers about post-storm scams and offers information on bill payment assistance programs. Customers can use the Outage Map and Outage Alerts for individual restoration estimates.
Duke Energy Florida (DUK) sta assistendo i clienti colpiti dall'uragano Helene, offrendo risorse e informazioni per supportare il recupero. L'azienda continua il ripristino dell'energia nelle aree più colpite, incluse le isole barrier di Pinellas County, con tempi di ripristino stimati di 11:59 p.m. del 4 ottobre per la maggior parte e il 5 ottobre per alcuni. Duke Energy ha mobilitato unità di assistenza clienti nelle località gravemente colpite per fornire assistenza in loco.
L'azienda consiglia ai clienti con danni materiali di contattarli per valutazioni di sicurezza e descrive i passaggi per ricostruire le connessioni elettriche. Duke Energy Florida mette in guardia i clienti sui raggiri post-tempesta e offre informazioni sui programmi di assistenza per il pagamento delle bollette. I clienti possono utilizzare la Mappa delle Interruzioni e gli Avvisi sulle Interruzioni per le stime di ripristino individuali.
Duke Energy Florida (DUK) está ayudando a los clientes afectados por el huracán Helene, ofreciendo recursos e información para respaldar la recuperación. La compañía continúa la restauración de energía en las áreas más afectadas, incluidas las islas barrera del condado de Pinellas, con tiempos estimados de restauración de 11:59 p.m. del 4 de octubre para la mayoría y el 5 de octubre para algunos. Duke Energy ha movilizado unidades de atención al cliente en ubicaciones severamente afectadas para brindar asistencia en el lugar.
La compañía aconseja a los clientes con daños en la propiedad que los contacten para evaluaciones de seguridad y describe los pasos para reconstruir las conexiones eléctricas. Duke Energy Florida también advierte a los clientes sobre estafas posteriores a la tormenta y ofrece información sobre programas de asistencia para el pago de facturas. Los clientes pueden utilizar el Mapa de Apagones y las Alertas de Apagones para las estimaciones de restauración individuales.
Duke Energy Florida (DUK)는 허리케인 헬렌으로 영향을 받은 고객을 지원하고 있습니다, 회복을 지원하기 위한 자원과 정보를 제공합니다. 이 회사는 피넬라스 카운티의 장벽 섬을 포함한 피해 지역에서 전력 복구를 계속 진행하고 있으며, 복구 예상 시간은 10월 4일 오후 11시 59분 대부분과 10월 5일 일부를 위한 것입니다. Duke Energy는 심각하게 영향을 받은 지역에 고객 지원 팀을 배치했습니다.
이 회사는 재산 피해를 입은 고객에게 안전 점검을 위해 연락하도록 권장하며 전력 연결 재구성 절차를 설명합니다. Duke Energy Florida는 폭풍 후 사기 위험에 대해 고객에게 경고하며, 청구서 지불 지원 프로그램에 대한 정보를 제공합니다. 고객은 개별 복구 추정값을 위해 정전 맵과 정전 알림을 사용할 수 있습니다.
Duke Energy Florida (DUK) aider les clients touchés par l'ouragan Helene, en offrant des ressources et des informations pour soutenir la récupération. L'entreprise continue la restauration de l'électricité dans les zones fortement touchées, y compris les îles-barrières du comté de Pinellas, avec des délais de restauration estimés à 23h59 le 4 octobre pour la plupart et le 5 octobre pour certains. Duke Energy a mobilisé des unités d'assistance à la clientèle dans les endroits gravement touchés pour fournir une assistance sur place.
L'entreprise conseille aux clients ayant des dommages matériels de les contacter pour des évaluations de sécurité et décrit les étapes pour reconstruire les connexions électriques. Duke Energy Florida met en garde les clients contre les arnaques après tempête et propose des informations sur les programmes d'assistance au paiement des factures. Les clients peuvent utiliser la carte des pannes et les alertes de pannes pour les estimations de restauration individuelles.
Duke Energy Florida (DUK) hilft Kunden, die von Hurrikan Helene betroffen sind, und bietet Ressourcen und Informationen zur Unterstützung der Wiederherstellung an. Das Unternehmen setzt die Wiederherstellung der Stromversorgung in stark betroffenen Gebieten fort, einschließlich der Barrierinseln von Pinellas County, mit geschätzten Wiederherstellungszeiten von 23:59 Uhr am 4. Oktober für die meisten und am 5. Oktober für einige. Duke Energy hat Kundenbetreuungsteams in stark betroffenen Regionen mobilisiert, um vor Ort Unterstützung zu leisten.
Das Unternehmen empfiehlt Kunden mit Sachschäden, sie für Sicherheitsbewertungen zu kontaktieren und beschreibt die Schritte zur Wiederherstellung von Stromverbindungen. Duke Energy Florida warnt Kunden vor Betrügereien nach dem Sturm und bietet Informationen zu Programmen zur Unterstützung bei der Rechnungszahlung an. Kunden können die Stromausfallkarte und die Stromausfallbenachrichtigungen zur individuellen Wiederherstellungsschätzung nutzen.
- Proactive customer support through mobilized care units in affected areas
- On-track power restoration efforts with clear estimated completion times
- Provision of resources and information to aid customer recovery process
- Extensive power outages due to Hurricane Helene affecting numerous customers
- Potential for scams and fraud targeting customers in the aftermath of the storm
- The company continues with power restoration in hardest hit areas, including Pinellas County's barrier islands
The company also continues with power restoration in areas hardest hit by the storm, including
"We will continue to be easily accessible and maintain an open line of communication with our customers even after their power is restored," said Melissa Seixas, Duke Energy Florida state president. "After such extensive destruction, many communities face a lengthy and trying recovery process, but we are here to help and will be with them every step of the way."
Duke Energy Florida has mobilized customer care units in severely impacted areas. Company representatives will be onsite to answer questions and provide account assistance. They will be available in the following locations today, Thursday, Oct. 3 and tomorrow, Friday, Oct. 4:
Madeira Beach City Hall
- 300 Municipal Drive,
Madeira Beach, FL 33708 - 8 a.m.-5 p.m. ET
Tampa Bay Beaches Chamber
- 6990 Gulf Boulevard, St. Pete Beach, FL 33706
- 8 a.m.-5 p.m. ET
Sheraton Sand Key Resort
- 1160 Gulf Boulevard,
Clearwater Beach, FL 33767 - 8 a.m.-5 p.m. ET
Daystar Life Center of
- 6751 W. Gulf to Lake Highway,
Crystal River, FL 34429 - 9 a.m.-2 p.m. ET
Customers who have damage to the electrical service that serves their homes or businesses should contact Duke Energy Florida. An onsite visit will be conducted to determine if there is a need to de-energize the property for safety. The customer will then need to contact a licensed electrician to make repairs, followed by the local municipality to schedule an inspection. After the inspection is complete, the customer must contact Duke Energy Florida to request restoration of service.
Customers who need power to rebuild their homes or businesses should contact their local municipality to relay their intent and obtain a 911 address for the property. Then, the customer will need to request that Duke Energy Florida establish electric service on a temporary pole on the property. After an electrician installs a temporary service pole and meter base, the customer must apply to the city or county for an electrical inspection and ensure the municipality sends the inspection to Duke Energy Florida to have electric service connected.
Additionally, Duke Energy Florida reminds customers to be vigilant, stay informed and guard their personal information, as scams and fraud are rampant after storms. The company will never threaten immediate disconnection, demand payment information over the phone or ask customers to get a "Green Dot" or prepaid credit card. For more information and helpful tips, please click here.
Customers who need assistance paying their utility bills can learn more about programs that may be available to help by visiting duke-energy.com/HereToHelp or calling 800.700.8744.
For individual estimated times of restoration, customers can use Duke Energy's Outage Map and/or enroll in Outage Alerts.
Duke Energy Florida
Duke Energy Florida, a subsidiary of Duke Energy, owns 12,300 megawatts of energy capacity, supplying electricity to 2 million residential, commercial and industrial customers across a 13,000-square-mile service area in Florida.
Duke Energy
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in
Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear.
More information is available at duke-energy.com and the Duke Energy News Center. Follow Duke Energy on X, LinkedIn, Instagram and Facebook, and visit illumination for stories about the people and innovations powering our energy transition.
Contact: Ana Gibbs
24-Hour: 800.559.3853
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SOURCE Duke Energy
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