DTE Energy earns top score in Customer Satisfaction for Business Natural Gas Service in Midwest from J.D. Power
DTE Energy has been ranked #1 in Customer Satisfaction with Business Natural Gas Service in the Midwest by J.D. Power's 2024 study. The company scored highest in Price and Corporate Citizenship categories. DTE's success in pricing reflects its strategy of purchasing and storing natural gas when prices are lower. In 2023, nearly 4,000 DTE employees volunteered over 75,000 hours with 862 nonprofits. The company invested $2.7 billion with Michigan businesses, creating over 12,000 jobs. DTE serves nearly 90,000 businesses and offers various services including energy efficiency programs, a dedicated business call center, and enhanced web experience.
DTE Energy è stata classificata al primo posto in Soddisfazione dei Clienti per il Servizio di Gas Naturale per le Imprese nel Midwest secondo lo studio del 2024 di J.D. Power. L'azienda ha ottenuto i punteggi più elevati nelle categorie Prezzo e Cittadinanza d'Impresa. Il successo di DTE nei prezzi riflette la sua strategia di acquistare e immagazzinare gas naturale quando i prezzi sono più bassi. Nel 2023, quasi 4.000 dipendenti di DTE hanno fatto volontariato per oltre 75.000 ore con 862 organizzazioni no-profit. L'azienda ha investito 2,7 miliardi di dollari in attività del Michigan, creando oltre 12.000 posti di lavoro. DTE serve quasi 90.000 imprese e offre vari servizi tra cui programmi di efficienza energetica, un centro di assistenza dedicato alle imprese e un'esperienza web migliorata.
DTE Energy ha sido clasificada en el primer lugar en Satisfacción del Cliente con el Servicio de Gas Natural para Empresas en el Medio Oeste según el estudio de 2024 de J.D. Power. La compañía obtuvo la puntuación más alta en las categorías de Precio y Ciudadanía Corporativa. El éxito de DTE en precios refleja su estrategia de comprar y almacenar gas natural cuando los precios son más bajos. En 2023, casi 4,000 empleados de DTE voluntariaron más de 75,000 horas con 862 organizaciones sin fines de lucro. La empresa invirtió 2.7 mil millones de dólares en negocios de Michigan, creando más de 12,000 empleos. DTE atiende a casi 90,000 empresas y ofrece varios servicios, incluidos programas de eficiencia energética, un centro de atención telefónica dedicado a empresas y una experiencia web mejorada.
DTE 에너지가 J.D. 파워의 2024년 연구에서 미국 중서부의 비즈니스 천연가스 서비스에 대한 고객 만족도 1위로 선정되었습니다. 이 회사는 가격 및 기업 시민성 부문에서 가장 높은 점수를 받았습니다. DTE의 가격 성공은 가격이 낮을 때 천연가스를 구매하고 저장하는 전략을 반영합니다. 2023년에는 거의 4,000명의 DTE 직원이 862개 비영리 단체와 함께 75,000시간 이상 자원봉사했습니다. 이 회사는 미시간 기업에 27억 달러를 투자하여 12,000개 이상의 일자리를 창출했습니다. DTE는 거의 90,000개의 비즈니스를 지원하며 에너지 효율 프로그램, 전용 비즈니스 콜센터 및 향상된 웹 경험 등 다양한 서비스를 제공합니다.
DTE Energy a été classée au premier rang en Satisfaction Client pour le Service de Gaz Naturel aux Entreprises dans le Midwest selon l'étude 2024 de J.D. Power. L'entreprise a obtenu les meilleurs scores dans les catégories Prix et Citoyenneté d'Entreprise. Le succès de DTE dans les prix reflète sa stratégie d'achat et de stockage de gaz naturel lorsque les prix sont bas. En 2023, près de 4 000 employés de DTE ont volontairement contribué plus de 75 000 heures avec 862 organisations à but non lucratif. L'entreprise a investi 2,7 milliards de dollars dans des entreprises du Michigan, créant plus de 12 000 emplois. DTE dessert près de 90 000 entreprises et propose divers services, y compris des programmes d'efficacité énergétique, un centre d'appels dédié aux entreprises, et une expérience web améliorée.
DTE Energy wurde von J.D. Power in der Studie 2024 als zufriedenstellendster Anbieter von Erdgasdiensten für Unternehmen im Mittleren Westen eingestuft. Das Unternehmen erzielte die höchsten Werte in den Kategorien Preis und Unternehmensbürgerschaft. Der Erfolg von DTE bei den Preisen spiegelt die Strategie des Unternehmens wider, Erdgas zu kaufen und zu lagern, wenn die Preise niedrig sind. Im Jahr 2023 haben fast 4.000 Mitarbeiter von DTE über 75.000 Stunden freiwillig für 862 gemeinnützige Organisationen gearbeitet. Das Unternehmen investierte 2,7 Milliarden Dollar in michiganische Unternehmen und schuf über 12.000 Arbeitsplätze. DTE versorgt fast 90.000 Unternehmen und bietet verschiedene Dienstleistungen an, darunter Programme zur Energieeffizienz, ein spezielles Geschäftstelefonzentrum und ein verbessertes Web-Erlebnis.
- Ranked #1 in Customer Satisfaction for Business Natural Gas Service in Midwest
- Highest scores in Price and Corporate Citizenship categories
- $2.7 billion investment in Michigan businesses in 2023
- Created and sustained over 12,000 jobs across Michigan
- Cost-effective gas procurement strategy protecting customers from price spikes
- None.
Insights
This J.D. Power recognition, while prestigious, has minimal direct financial impact on DTE Energy's stock value. However, the underlying operational metrics reveal important strengths: $2.7 billion invested in Michigan businesses, creating 12,000 jobs and 75,000 employee volunteer hours. The company's strategic gas purchasing and storage operations help maintain cost stability and protect margins.
The business expansion into rural Michigan communities positions DTE for potential revenue growth. Their energy efficiency programs and enhanced business services demonstrate a focus on customer retention and long-term revenue stability. While these initiatives support steady business performance, they represent ongoing operational excellence rather than a significant catalyst for stock movement.
Detroit, Oct. 30, 2024 (GLOBE NEWSWIRE) -- DTE Energy, Michigan’s largest energy provider, is ranked "#1 in Customer Satisfaction with Business Natural Gas Service in the Midwest" in the J.D. Power 2024 U.S. Gas Utility Business Customer Satisfaction Study.
In addition to ranking DTE first overall in customer satisfaction, customers placed DTE highest in the individual study factors of Price and Corporate Citizenship.
DTE’s top score in the Price study factor reflects the efforts the company takes to keep natural gas service affordable for customers. DTE has saved its customers millions of dollars by buying natural gas before it’s needed, often when prices are lower, and storing it underground until customers need it. This smooths out natural gas costs and protects customers from sudden price spikes.
DTE’s corporate citizenship efforts were also singled out by business customers as best in the Midwest region. DTE has consistently fostered a culture of community involvement and, in 2023 alone, nearly 4,000 of its employees volunteered more than 75,000 hours with 862 nonprofit organizations throughout Michigan.
Additionally, in 2023 the DTE Energy Foundation — the philanthropic arm of DTE — supported nearly 300 non-profit organizations across Michigan focused on driving positive, meaningful change in key areas like jobs, equity, human needs and the environment.
"We’re focused on improving lives for our customers and communities while also keeping natural gas service safe, reliable and affordable," said Bob Richard, president and chief operating officer, DTE Gas. "We truly value the trust that nearly 90,000 businesses across the state place in us, and we will continue to invest in our system to keep meeting their needs and helping Michigan’s local economies grow.”
DTE is helping to foster business development by expanding natural gas service to rural communities throughout northern and greater Michigan, making them more attractive locations for business growth. Further, DTE invested
DTE remains committed to customer satisfaction and has consistently expanded its list of services for business customers. These include:
- A range of energy efficiency programs that serve thousands of businesses annually, helping them optimize their energy use, reduce operational costs and enhance sustainability.
- A dedicated business call center that connects business customers directly with DTE representatives who are knowledgeable about the unique energy needs of businesses.
- An enhanced web experience for business customers allowing them to manage their accounts 24/7.
About DTE Energy
DTE Energy (NYSE:DTE) is a Detroit-based diversified energy company involved in the development and management of energy-related businesses and services nationwide. Its operating units include an electric company serving 2.3 million customers in Southeast Michigan and a natural gas company serving 1.3 million customers across Michigan. The DTE portfolio also includes energy businesses focused on custom energy solutions, renewable energy generation, and energy marketing and trading. DTE has continued to accelerate its carbon reduction goals to meet aggressive targets and is committed to serving with its energy through volunteerism, education and employment initiatives, philanthropy, emission reductions and economic progress. Information about DTE is available at dteenergy.com, empoweringmichigan.com, x.com/dte_energy and facebook.com/dteenergy.
FAQ
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