Descartes’ Study Reveals Nearly 90% of Consumers’ Sustainable Home Delivery Choices Are Impacted by Economic Pressure
Descartes Systems Group released its 2024 Home Delivery Sustainability Report, revealing insights into consumer sentiment on retailers' sustainability practices in delivery operations. Key findings include:
- 57% of respondents were quite/very interested in sustainable home delivery services
- 89% felt economic pressures impacted their willingness to pay more for sustainable delivery
- 99% of consumers are doing/open to doing more to reduce their environmental footprint
- 38% regularly/always make purchase decisions based on environmental impact
The top sustainable delivery options preferred were combining orders into a single delivery and carbon neutral deliveries. The study suggests an opportunity for retailers to differentiate their services and build brand loyalty by offering and educating consumers about sustainable last mile practices that also save money.
Il gruppo Descartes Systems ha pubblicato il suo Rapporto sulla sostenibilità della consegna a domicilio 2024, rivelando spunti sui sentimenti dei consumatori riguardo alle pratiche di sostenibilità dei rivenditori nelle operazioni di consegna. I principali risultati includono:
- Il 57% degli intervistati era abbastanza/molto interessato ai servizi di consegna a domicilio sostenibili
- L'89% ha ritenuto che le pressioni economiche influissero sulla loro disponibilità a pagare di più per una consegna sostenibile
- Il 99% dei consumatori sta facendo o è disposto a fare di più per ridurre la propria impronta ambientale
- Il 38% prende regolarmente/sempre decisioni di acquisto basate sull'impatto ambientale
Le opzioni di consegna sostenibile più preferite erano la combinazione degli ordini in una singola consegna e le consegne a emissioni di carbonio neutre. Lo studio suggerisce un'opportunità per i rivenditori di differenziare i propri servizi e costruire la fedeltà al marchio offrendo e informando i consumatori sulle pratiche sostenibili dell'ultimo miglio che consentono anche di risparmiare denaro.
El grupo Descartes Systems publicó su Informe de Sostenibilidad de Entregas a Domicilio 2024, revelando información sobre el sentimiento de los consumidores respecto a las prácticas de sostenibilidad de los minoristas en las operaciones de entrega. Los hallazgos clave incluyen:
- El 57% de los encuestados estaba bastante/muy interesado en los servicios de entrega a domicilio sostenibles
- El 89% sintió que las presiones económicas afectaban su disposición a pagar más por una entrega sostenible
- El 99% de los consumidores está haciendo o está dispuesto a hacer más para reducir su huella ambiental
- El 38% toma decisiones de compra regularmente/siempre basándose en el impacto ambiental
Las opciones de entrega sostenible preferidas fueron combinar pedidos en una sola entrega y entregas neutras en carbono. El estudio sugiere una oportunidad para que los minoristas diferencien sus servicios y construyan lealtad a la marca, ofreciendo y educando a los consumidores sobre prácticas sostenibles en el último tramo que también permiten ahorrar dinero.
데카르트 시스템 그룹은 2024년 홈 딜리버리 지속 가능성 보고서를 발표하며 딜리버리 운영에서 소매업체의 지속 가능성 관행에 대한 소비자의 감정을 보여주는 통찰력을 공개했습니다. 주요 발견 사항은 다음과 같습니다:
- 응답자의 57%가 지속 가능한 홈 딜리버리 서비스에 대해 꽤/매우 관심이 있다고 응답
- 89%는 경제적 압력이 지속 가능한 배송에 더 많은 비용을 지불하려는 의지에 영향을 미친다고 느꼈습니다
- 99%의 소비자가 자신의 환경 발자국을 줄이기 위해 더 많은 일을 하고 있거나 할 용의가 있다고 답했습니다
- 38%는 정기적으로/항상 환경적 영향을 고려하여 구매 결정을 내립니다
선호하는 지속 가능한 배송 옵션은 주문을 하나의 배송으로 통합하는 것과 탄소 중립 배송이었습니다. 이 연구는 소매업체가 서비스를 차별화하고 브랜드 충성도를 구축할 수 있는 기회를 제공하며, 소비자에게 비용을 절감할 수 있는 지속 가능한 최종 마일 관행에 대해 제공하고 교육할 수 있음을 제안합니다.
Le groupe Descartes Systems a publié son Rapport sur la durabilité des livraisons à domicile 2024, révélant des informations sur le sentiment des consommateurs concernant les pratiques de durabilité des détaillants dans les opérations de livraison. Les principales conclusions comprennent :
- 57 % des répondants étaient assez/très intéressés par les services de livraison à domicile durables
- 89 % estiment que les pressions économiques influencent leur disposition à payer plus pour une livraison durable
- 99 % des consommateurs font ou sont prêts à faire plus pour réduire leur empreinte écologique
- 38 % prennent régulièrement/toujours des décisions d'achat en fonction de l'impact environnemental
Les options de livraison durables les plus préférées étaient la combinaison des commandes en une seule livraison et les livraisons neutres en carbone. L'étude suggère une opportunité pour les détaillants de différencier leurs services et de renforcer la fidélité à la marque en offrant et en éduquant les consommateurs sur les pratiques durables de dernier kilomètre qui permettent également d'économiser de l'argent.
Die Descartes Systems Group hat ihren Nachhaltigkeitsbericht zur Heimlieferung 2024 veröffentlicht, der Einblicke in die Verbrauchermeinung zu den Nachhaltigkeitspraktiken von Einzelhändlern in den Lieferbetrieben bietet. Zu den wichtigsten Ergebnissen gehören:
- 57% der Befragten waren ziemlich/sehr interessiert an nachhaltigen Heimlieferdiensten
- 89% waren der Meinung, dass wirtschaftlicher Druck ihre Bereitschaft beeinträchtigte, mehr für nachhaltige Lieferungen zu bezahlen
- 99% der Verbraucher sind bereit, mehr zu tun oder haben bereits mehr unternommen, um ihren ökologischen Fußabdruck zu reduzieren
- 38% treffen regelmäßig/immer Kaufentscheidungen auf Grundlage der Umweltverträglichkeit
Die bevorzugten nachhaltigen Lieferoptionen waren die Zusammenfassung von Bestellungen zu einer einzigen Lieferung und die CO2-neutralen Lieferungen. Die Studie legt nahe, dass Einzelhändler die Möglichkeit haben, ihre Dienstleistungen zu differenzieren und Markenloyalität aufzubauen, indem sie Verbrauchern nachhaltige Letzte-Meile-Praktiken anbieten und sie darüber informieren, die gleichzeitig Geld sparen.
- 57% of respondents showed high interest in sustainable home delivery services
- 99% of consumers are willing to reduce their environmental footprint
- 38% of consumers regularly make purchase decisions based on environmental impact
- Opportunity for retailers to differentiate services and build brand loyalty through sustainable practices
- Environmentally-friendly delivery options can increase delivery efficiency and reduce transportation costs for retailers
- 89% of consumers reported economic pressures impacting their willingness to pay more for sustainable delivery
- 34% indicated economic pressures had significantly/drastically impacted their motivation for sustainable options
Insights
The study reveals significant insights into consumer behavior regarding sustainable home delivery, with potential implications for retailers and logistics companies. 57% of consumers show strong interest in sustainable delivery, but
Key findings include:
99% of consumers are open to reducing their environmental footprint38% regularly make purchase decisions based on environmental impact- Top sustainable delivery preferences: combining orders and carbon-neutral deliveries
These trends suggest a growing market for eco-friendly delivery options that also offer cost savings. Retailers who can effectively communicate and implement such strategies may gain a competitive edge in customer loyalty and operational efficiency. The data indicates a potential shift in the e-commerce landscape, where sustainability and cost-effectiveness converge to shape consumer choices and business practices.
This study highlights a critical juncture in the logistics industry, where environmental concerns intersect with economic realities. The high percentage of consumers impacted by economic pressures (
Combining orders into single deliveries and offering carbon-neutral options can increase delivery density and efficiency, potentially reducing costs for both consumers and retailers. This aligns with the
- Improved route optimization
- Reduced fuel consumption and emissions
- Enhanced customer satisfaction and loyalty
The logistics sector should focus on developing technologies and practices that make sustainable delivery economically viable, turning environmental consciousness into a competitive advantage in the e-commerce space.
ATLANTA and LONDON, Oct. 10, 2024 (GLOBE NEWSWIRE) -- Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, released findings from its 2024 Home Delivery Sustainability Report: The Environmentally Conscious Consumer Under Pressure survey, which examined online consumer sentiment of retailers’ sustainability practices around their delivery operations. The third annual study shows that
The promising news for the environment and retailers, however, is that
Figure 1: Respondents quite/very interested in receiving deliveries using more environmentally friendly delivery methods, such as the following:
“Despite the financial pressures many consumers are facing today, interest in purchasing goods from companies with sustainable business practices, including eco-friendly home delivery options, remains strong,” said Ken Wood, EVP Product Management at Descartes. “By capitalizing on this opportunity to educate consumers across all age groups about the cost-efficiency of many environmentally friendly delivery choices, retailers can better differentiate their services and build brand loyalty. Because the majority of environmentally-friendly options also drive delivery density and increase delivery efficiency, they also help to reduce transportation costs for retailers.”
Descartes and SAPIO Research surveyed 8,000 consumers across nine European countries, Canada and the United States to provide retailers and logistics organizations with critical insights into the importance of the environment in consumer purchase and delivery decisions and how perspectives vary by age and geography. The goal was to gain a comprehensive understanding of the intersection of sustainability, last mile delivery, and consumer buying behavior across demographics, including assessing consumer motivation to reduce their carbon footprint through eco-friendly home delivery options and the impact of inflation and other economic factors on consumers’ delivery preferences and behaviors. To learn more, read the 2024 Home Delivery Sustainability Report: The Environmentally Conscious Consumer Under Pressure report.
Learn more about Descartes’ environmental practices at Environmental Impact | Descartes.
About Descartes
Descartes (Nasdaq:DSGX) (TSX:DSG) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, security and sustainability of logistics-intensive businesses. Customers use our modular, software-as-a-service solutions to route, track and help improve the safety, performance and compliance of delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com, and connect with us on LinkedIn and Twitter.
Global Media Contact
Cara Strohack
Tel: +1(800) 419-8495 ext. 202025
cstrohack@descartes.com
Cautionary Statement Regarding Forward-Looking Statements
This release contains forward-looking information within the meaning of applicable securities laws (“forward-looking statements”) that relate to Descartes’ routing, mobile and telematics solution offerings and potential benefits derived therefrom; and other matters. Such forward-looking statements involve known and unknown risks, uncertainties, assumptions and other factors that may cause the actual results, performance or achievements to differ materially from the anticipated results, performance or achievements or developments expressed or implied by such forward-looking statements. Such factors include, but are not limited to, the factors and assumptions discussed in the section entitled, “Certain Factors That May Affect Future Results” in documents filed with the Securities and Exchange Commission, the Ontario Securities Commission and other securities commissions across Canada including Descartes’ most recently filed management’s discussion and analysis. If any such risks actually occur, they could materially adversely affect our business, financial condition or results of operations. In that case, the trading price of our common shares could decline, perhaps materially. Readers are cautioned not to place undue reliance upon any such forward-looking statements, which speak only as of the date made. Forward-looking statements are provided for the purposes of providing information about management’s current expectations and plans relating to the future. Readers are cautioned that such information may not be appropriate for other purposes. We do not undertake or accept any obligation or undertaking to release publicly any updates or revisions to any forward-looking statements to reflect any change in our expectations or any change in events, conditions or circumstances on which any such statement is based, except as required by law.
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FAQ
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