VodafoneZiggo Selects Amdocs to Deliver Unified Customer Experience in Digital Transformation Project
Amdocs (NASDAQ: DOX) has announced an expanded partnership with VodafoneZiggo for a transformative project aimed at enhancing customer experiences and streamlining business support systems (BSS). The new integration will facilitate a unified user journey for both fixed and mobile customers, focusing on self-service capabilities and reduced handling times. This project is expected to bring operational improvements and cost savings for VodafoneZiggo, positioning both companies for future growth.
- Expanded relationship with VodafoneZiggo enhances customer experience.
- Implementation of self-service features and shorter handling times.
- Operational improvements leading to potential cost savings.
- None.
Dutch telecoms operator expands its relationship with Amdocs in a project that will deliver an enhanced customer experience and business support systems (BSS) simplification
JERSEY CITY, N.J., May 11, 2022 (GLOBE NEWSWIRE) -- Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced that it has been selected by VodafoneZiggo to deliver a wide-ranging transformation that unlocks new growth potential for the Dutch telecoms operator.
Under this transformation, based on the Amdocs Commerce and Care suite, VodafoneZiggo’s fixed line and mobile customers will experience a unified user journey across all lines of business. The project will prioritize self-service enablement and ensure shorter average handling times. Operationally, VodafoneZiggo will benefit from reduced time to market, along with cost savings.
“We at VodafoneZiggo want to give our customers the best possible experience, therefore we are pleased to be expanding our relationship with Amdocs for the benefit of our customers in this transformation project,” said Emil Verheijen, Program Director B2C Business Transformation at VodafoneZiggo. “Simplifying our business support systems (BSS) landscape before the end of 2023 to enable future growth is a priority, and will enable us to realize technical and operational simplification in order to unlock new potential for our business and our customers.”
“We are delighted to be strengthening our relationship with VodafoneZiggo and supporting its strategic objectives,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “This project will enable the company to quickly achieve transformational business outcomes, ensuring operational improvements and a unified customer experience across all lines of business.”
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About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs’ filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2021 filed on December 10, 2021, and our Form 6-K furnished for the first quarter of fiscal 2022 on February 14, 2022.
Media Contacts
Michael Youds
Amdocs Public Relations
Tel: +44 7855 827 038
Email: michael.youds@amdocs.com
Holly Abbott
Babel PR for Amdocs
Tel: +44 (0)7527 521057
Email: amdocs@babelpr.com / holly.abbott@babelpr.com
FAQ
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