Vodafone Romania and Amdocs have Jointly Developed the Digital Experience Platform for Digitalizing the Retail Experience in a Converged Communication World
Amdocs (NASDAQ: DOX) has announced a strategic partnership with Vodafone Romania to develop a Digital Experience platform aimed at enhancing retail digitalization. The project will provide a comprehensive view of customers by integrating mobile and fixed communication products into a unified retail offering. Transitioning key functionalities to the AWS cloud marks a significant technological milestone for Vodafone Romania. This collaboration is expected to improve customer interactions, streamline retail channels, and boost productivity, supporting Vodafone's goal of becoming a leader in customer experience.
- Partnership with Vodafone Romania enhances retail digitalization efforts.
- Creation of a digital platform aids in understanding customer journeys.
- Integration of AWS cloud services improves operational efficiency.
- Increased customer interaction through tailored solutions.
- Expected boost in productivity and service bundling.
- None.
Collaboration enables Vodafone to jointly develop with Amdocs the platform required for retail digitalization
ST. LOUIS, Dec. 07, 2020 (GLOBE NEWSWIRE) -- Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced that Vodafone Romania and Amdocs partnered to jointly develop the Digital Experience platform for digitalizing the retail experience. This will give Vodafone Romania a 360-degree view of its customers across a number of touch-points while integrating fixed and mobile communication products into a converged retail product. The project included moving several key components and capabilities into the AWS cloud.
The project is a key milestone in Vodafone Romania’s journey towards a technology communications company where strong internal software engineering capabilities enabled a new partnership model with Amdocs. Through the digital transformation of its retail experience, Vodafone Romania can now better understand its customers’ journeys by leveraging smart systems to interact with its customers in a more focused, tailored and effective way.
Catalin Buliga, Technology Director at Vodafone Romania said: “In a digitally accelerated world, our internal Software Engineering capability became key for our future. The Digital Experience Layer we have jointly developed with Amdocs is one example of overcoming the challenge of massive IT transformations required for digitalization by adding a digital layer on top of the existing BSS stack to quickly gain the benefits of digitalization, for us and for our customers. This has quickly transformed the way we interact with our customers. Amdocs is a trusted and experienced long-term partner for Vodafone, and our partnership in Romania has enabled us to deliver on our vision to become a leader in customer experience.”
Anthony Goonetilleke, group president of Media, Network and Technology at Amdocs said that, “Organizations that focus on customer experience outperform the market by a significant margin. With the ability to run Amdocs’ digital offerings over any digital business systems, Vodafone Romania has digitized its customer experience, which will help modernize and streamline its retail channels, define the right service bundling and allow for increased productivity. We’re proud to be accompanying Vodafone Romania on its digital transformation journey.”
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About Amdocs
Amdocs’ purpose is to enrich lives and progress society, using creativity and technology to build a better connected world. Amdocs and its 26,000 employees partner with the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, the duration and severity of the COVID-19 pandemic, and its impact on the global economy, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses including Openet, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs’ filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2019 filed on December 16, 2019 and our Form 6-K furnished for the first quarter of fiscal 2020 on February 18, 2020, the second quarter of fiscal 2020 on May 18, 2020 and the third quarter of fiscal 2020 on Aug. 17, 2020.
Media Contacts:
Nick Boulton
Amdocs Public Relations
Tel: +44 (0)7896 931 335
E-mail: nicholas.boulton@amdocs.com
Paul Campbell
Babel PR for Amdocs
Tel: +44 (0)20 7434 5552
E-mail: paul@babelpr.com
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