MWC 2025: New Amdocs Generative AI Suite, amAIz, Brings Together Disparate Data, Advanced Insights and GenAI Capabilities to Simplify and Accelerate Generative AI Adoption
Amdocs (NASDAQ:DOX) has unveiled its new amAIz Suite, a comprehensive Generative AI solution designed for communications service providers (CSPs). The suite aims to unify data, generate insights, and deploy AI applications that transform business operations.
The solution includes three main components: Amdocs AI & Data Platform (AIDP) for handling large amounts of telco data, Customer Experience Insights (CXI) which uses advanced analytics to improve customer satisfaction by up to 45%, and amAIz Agents that enhance various operational aspects including care, network, sales, and services.
The suite is powered by partnerships with industry leaders including NVIDIA, Microsoft, Google, AWS, and Dell. Amdocs will showcase the amAIz Suite at Mobile World Congress Barcelona in March 2025.
Amdocs (NASDAQ:DOX) ha presentato la sua nuova amAIz Suite, una soluzione completa di Intelligenza Artificiale Generativa progettata per i fornitori di servizi di comunicazione (CSP). La suite ha l'obiettivo di unificare i dati, generare approfondimenti e implementare applicazioni AI che trasformano le operazioni aziendali.
La soluzione include tre componenti principali: Amdocs AI & Data Platform (AIDP) per gestire grandi quantità di dati telco, Customer Experience Insights (CXI) che utilizza analisi avanzate per migliorare la soddisfazione del cliente fino al 45%, e amAIz Agents che migliorano vari aspetti operativi tra cui assistenza, rete, vendite e servizi.
La suite è supportata da partnership con leader del settore tra cui NVIDIA, Microsoft, Google, AWS e Dell. Amdocs presenterà la amAIz Suite al Mobile World Congress di Barcellona nel marzo 2025.
Amdocs (NASDAQ:DOX) ha presentado su nueva amAIz Suite, una solución integral de IA Generativa diseñada para proveedores de servicios de comunicación (CSP). La suite tiene como objetivo unificar datos, generar información y desplegar aplicaciones de IA que transforman las operaciones comerciales.
La solución incluye tres componentes principales: Amdocs AI & Data Platform (AIDP) para manejar grandes cantidades de datos de telecomunicaciones, Customer Experience Insights (CXI) que utiliza análisis avanzados para mejorar la satisfacción del cliente hasta en un 45%, y amAIz Agents que mejoran varios aspectos operativos, incluyendo atención al cliente, red, ventas y servicios.
La suite está impulsada por asociaciones con líderes de la industria como NVIDIA, Microsoft, Google, AWS y Dell. Amdocs presentará la amAIz Suite en el Mobile World Congress de Barcelona en marzo de 2025.
Amdocs (NASDAQ:DOX)는 통신 서비스 제공업체(CSP)를 위해 설계된 포괄적인 생성적 AI 솔루션인 amAIz Suite를 발표했습니다. 이 스위트는 데이터를 통합하고, 통찰력을 생성하며, 비즈니스 운영을 혁신하는 AI 애플리케이션을 배포하는 것을 목표로 하고 있습니다.
이 솔루션은 세 가지 주요 구성 요소를 포함합니다: Amdocs AI & Data Platform (AIDP)는 대량의 통신 데이터를 처리하고, Customer Experience Insights (CXI)는 고객 만족도를 최대 45% 향상시키기 위해 고급 분석을 사용하며, amAIz Agents는 고객 지원, 네트워크, 판매 및 서비스 등 다양한 운영 측면을 개선합니다.
이 스위트는 NVIDIA, Microsoft, Google, AWS 및 Dell과 같은 업계 리더들과의 파트너십을 통해 지원됩니다. Amdocs는 2025년 3월 바르셀로나에서 열리는 모바일 월드 콩그레스에서 amAIz Suite를 선보일 예정입니다.
Amdocs (NASDAQ:DOX) a dévoilé sa nouvelle amAIz Suite, une solution complète d'IA générative conçue pour les fournisseurs de services de communication (CSP). La suite vise à unifier les données, à générer des insights et à déployer des applications d'IA qui transforment les opérations commerciales.
La solution comprend trois composants principaux : Amdocs AI & Data Platform (AIDP) pour gérer de grandes quantités de données télécom, Customer Experience Insights (CXI) qui utilise des analyses avancées pour améliorer la satisfaction client jusqu'à 45%, et amAIz Agents qui améliorent divers aspects opérationnels, notamment l'assistance, le réseau, les ventes et les services.
La suite est soutenue par des partenariats avec des leaders de l'industrie tels que NVIDIA, Microsoft, Google, AWS et Dell. Amdocs présentera la amAIz Suite au Mobile World Congress de Barcelone en mars 2025.
Amdocs (NASDAQ:DOX) hat seine neue amAIz Suite vorgestellt, eine umfassende generative KI-Lösung, die für Kommunikationsdienstleister (CSPs) entwickelt wurde. Die Suite zielt darauf ab, Daten zu vereinheitlichen, Erkenntnisse zu generieren und KI-Anwendungen bereitzustellen, die Geschäftsabläufe transformieren.
Die Lösung umfasst drei Hauptkomponenten: Amdocs AI & Data Platform (AIDP) zur Verarbeitung großer Mengen von Telekommunikationsdaten, Customer Experience Insights (CXI), das fortschrittliche Analysen verwendet, um die Kundenzufriedenheit um bis zu 45% zu verbessern, und amAIz Agents, die verschiedene betriebliche Aspekte wie Kundenservice, Netzwerk, Vertrieb und Dienstleistungen verbessern.
Die Suite wird durch Partnerschaften mit Branchenführern wie NVIDIA, Microsoft, Google, AWS und Dell unterstützt. Amdocs wird die amAIz Suite im März 2025 auf dem Mobile World Congress in Barcelona präsentieren.
- Launch of comprehensive AI solution targeting communications service providers
- Customer Experience Insights (CXI) can improve customer satisfaction by up to 45%
- Strategic partnerships with major tech companies (NVIDIA, Microsoft, Google, AWS, Dell)
- Modular and pluggable offering that can be implemented on any technology stack
- None.
Insights
The launch of Amdocs' amAIz Suite marks a strategic pivot in the telecommunications software market, introducing a comprehensive AI solution that addresses three critical industry pain points: data fragmentation, operational efficiency, and customer experience optimization. The suite's modular architecture is particularly significant as it allows Communications Service Providers (CSPs) to implement AI solutions incrementally, reducing adoption risks and capital requirements.
The platform's Telco Data Fabric technology represents a important competitive advantage, as it's specifically designed for telecommunications data management - a key differentiator from generic AI solutions. This specialized approach could significantly reduce implementation timeframes and costs compared to custom-built solutions or adapted generic platforms.
The integration of predictive analytics through the Customer Experience Insights (CXI) component, claiming up to
The suite's partnership ecosystem with major cloud providers ensures scalability and future-proofing, while the low-code environment for creating custom AI agents through Amdocs Studios addresses the industry-wide shortage of AI development talent. This combination positions Amdocs to capture a significant share of the rapidly growing telecom AI market, estimated to reach
However, the true value proposition lies in the platform's ability to enable autonomous decision-making and proactive customer engagement - capabilities that could transform traditional reactive customer service models into predictive engagement systems, potentially reducing operational costs while improving service quality.
Amdocs amAIz Suite is designed to break down data silos, predict customer intents and unlock the full potential of Generative AI, including customer experience, revenue opportunities and efficiencies, redefining the communications industry
JERSEY CITY, NJ / ACCESS Newswire / February 18, 2025 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced amAIz Suite, a comprehensive, modular, pluggable offering designed to break down data silos, predict customer needs, and proactively and autonomously act upon them, redefining Generative AI (GenAI) for communications service providers (CSPs) -- regardless of where they are in their data journey.
"In order to reach a future of agentic experiences, generative AI must be able to autonomously perform tasks, make decisions, and interact with customers," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "That evolution requires a robust data infrastructure, the ability to extract rich insights from diverse sources, and the orchestration of complex actions across business domains and processes. The new Amdocs' amAIz Suite enables a significant leap forward for service providers, helping them unify data, generate insights and deploy generative AI applications and agents that transform their business, network, and operations."
The Amdocs amAIz Suite is a holistic and modular portfolio of products that can be implemented on any technology stack at any stage of a customer's AI journey. It combines AI, data analytics, a GenAI platform and applications, and the capability to collect and transform data from any source, making it ready for telco applications and GenAI Agents.
This holistic approach integrates machine learning and predictive capabilities over a patented Telco Data Fabric, which efficiently manages and leverages vast amounts of telecommunications data across a CSP's entire business. It enables a shift from reactive to predictive operations by providing a comprehensive solution powered by amAIz Agents and the newly launched Customer Experience Insights (CXI). This integration breaks down silos and ensures seamless data management and utilization.
Amdocs amAIz Suite includes:
Amdocs AI & Data Platform (AIDP): As the agentic era brings ultra-personalized experiences, the Amdocs AI & Data Platform ensures service providers are prepared for the next wave of AI advancements by making sense of large amounts of data. AIDP is telco-verticalized and pluggable into enterprise data strategy blueprints. This leverages the service provider's data and AI to compile valuable insights, drive revenue growth, enhance customer experiences, and introduce automation to reduce operational costs, and prepare data for GenAI.
Customer Experience Insights (CXI): CXI utilizes advanced analytics and AI to deliver real-time insights and predict customer issues across critical touchpoints, including customer care, product, billing, network, and sales. This data-driven approach has been shown to improve customer satisfaction by up to
amAIz Agents: Leverage telco-specific expertise to enhance care, experience, network, operations, sales, services and more:
Standalone amAIz Agents: Autonomous, field-proven Telco GenAI Agents drive revenue growth, improve customer interactions and streamline operations. CSPs can also create their own amAIz Agents through Amdocs Studios, a low-code environment for building GenAI apps with pre-built flows based on telco best practices.
Embedded amAIz Agents and Copilots: The amAIz Suite also serves as a foundation for CES-embedded analytics and GenAI capabilities across the wider CES25 suite, Amdocs' most advanced version of the Amdocs Customer Experience Suite spanning business, operations, network and AI & data domains.
Amdocs amAIz is powered by collaborations with industry-leading partners like NVIDIA, Microsoft, Google, AWS, Dell and more. Together, these technologies empower CSPs to unlock unprecedented levels of innovation, efficiency, and personalization, ensuring a competitive edge in today's rapidly evolving landscape.
Alongside amAIz Suite are Amdocs' Data & AI Services, tailored to align with CSP business goals and solve fragmented data challenges, ensure compliance, and accelerate innovation with AI-ready foundations and workflows. From integrating data sources to deploying service-as-a-software solutions, organizations can evolve their data ecosystem with agility, intelligence, and seamless scalability.
Amdocs will be showcasing amAIz Suite and other AI-based solutions at Mobile World Congress Barcelona, March 3-6, 2025.
Supporting Resources
Learn more about Amdocs amAIz Suite and CES25
Keep up with Amdocs news by visiting the company's website
About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and large enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, as well as the current inflationary environment, and the effects of these conditions on the company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the company's customers, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the company's offerings and operations and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2023 filed on December 13, 2023 and our Form 6-K furnished for the first quarter of fiscal 2024 on February 20, 2024, for the second quarter of fiscal 2024 on May 20, 2024, for the third quarter of fiscal 2024 on August 19, 2024, and for the fourth quarter of fiscal 2024 on November 12, 2024.
Media Contacts
Michael Zema
Amdocs Public Relations
mzema@amdocs.com
SOURCE: Amdocs Management Limited
View the original press release on ACCESS Newswire
FAQ
What is Amdocs (DOX) amAIz Suite and what does it do?
How much can Amdocs (DOX) CXI improve customer satisfaction?
Which major tech companies are partnering with Amdocs (DOX) for amAIz Suite?
When will Amdocs (DOX) showcase the amAIz Suite at MWC Barcelona?
What are the main components of Amdocs (DOX) amAIz Suite?
