MWC 2025: Communications Service Providers Missing Out on $24B of B2B Revenue Due to Inefficiencies, Fragmented Systems, and Skill Gaps across Customer Lifecycle, Amdocs Research Finds
Amdocs (NASDAQ:DOX) reveals that Communications Service Providers (CSPs) are missing out on $24 billion in annual B2B revenue due to operational inefficiencies, according to new Omdia research. The study shows that $170 billion in global telco revenue is at risk annually during renewal and new business deals.
Key findings highlight that over 50% of bids contain errors, 20% of RFPs miss deadlines, and 40% of CSPs struggle with internal data correlation. Digital marketplaces face a 50% or higher abandon rate. The research, based on insights from 224 CSP executives globally, reveals that 53% of operators plan to invest in customer engagement, while 43% will focus on B2B-related tools and systems to address these challenges.
Amdocs (NASDAQ:DOX) rivela che i Fornitori di Servizi di Comunicazione (CSP) stanno perdendo 24 miliardi di dollari di entrate annuali B2B a causa di inefficienze operative, secondo una nuova ricerca di Omdia. Lo studio mostra che 170 miliardi di dollari di entrate globali nel settore delle telecomunicazioni sono a rischio ogni anno durante i rinnovi e le nuove trattative commerciali.
I risultati chiave evidenziano che oltre il 50% delle offerte contiene errori, il 20% delle RFP non rispetta le scadenze e il 40% dei CSP ha difficoltà con la correlazione dei dati interni. I marketplace digitali affrontano un tasso di abbandono del 50% o superiore. La ricerca, basata su informazioni fornite da 224 dirigenti di CSP a livello globale, rivela che il 53% degli operatori prevede di investire nell'engagement dei clienti, mentre il 43% si concentrerà su strumenti e sistemi B2B per affrontare queste sfide.
Amdocs (NASDAQ:DOX) revela que los Proveedores de Servicios de Comunicación (CSP) están perdiendo 24 mil millones de dólares en ingresos anuales B2B debido a ineficiencias operativas, según una nueva investigación de Omdia. El estudio muestra que 170 mil millones de dólares en ingresos globales de telecomunicaciones están en riesgo anualmente durante la renovación y los nuevos negocios.
Los hallazgos clave destacan que más del 50% de las ofertas contienen errores, el 20% de las RFP no cumplen con los plazos y el 40% de los CSP luchan con la correlación de datos internos. Los mercados digitales enfrentan una tasa de abandono del 50% o más. La investigación, basada en información de 224 ejecutivos de CSP a nivel mundial, revela que el 53% de los operadores planea invertir en la participación del cliente, mientras que el 43% se centrará en herramientas y sistemas relacionados con B2B para abordar estos desafíos.
Amdocs (NASDAQ:DOX)는 통신 서비스 제공업체(CSP)가 운영 비효율성으로 인해 연간 240억 달러의 B2B 수익을 놓치고 있다고 밝혔습니다. 이는 Omdia의 새로운 연구에 따른 것입니다. 이 연구는 매년 갱신 및 신규 거래 중에 1700억 달러의 글로벌 통신 수익이 위험에 처해 있다고 보여줍니다.
주요 발견 사항은 50% 이상의 입찰에 오류가 포함되어 있고, 20%의 RFP가 마감일을 놓치며, 40%의 CSP가 내부 데이터 상관관계에 어려움을 겪고 있다는 것입니다. 디지털 마켓플레이스는 50% 이상의 이탈률에 직면해 있습니다. 224명의 CSP 경영진의 통찰을 바탕으로 한 이 연구는 53%의 운영자가 고객 참여에 투자할 계획을 세우고 있으며, 43%는 이러한 문제를 해결하기 위해 B2B 관련 도구와 시스템에 집중할 것이라고 밝혔습니다.
Amdocs (NASDAQ:DOX) révèle que les Fournisseurs de Services de Communication (CSP) perdent 24 milliards de dollars de revenus B2B annuels en raison d'inefficiences opérationnelles, selon une nouvelle recherche d'Omdia. L'étude montre que 170 milliards de dollars de revenus mondiaux des télécommunications sont en danger chaque année lors des renouvellements et des nouvelles affaires.
Les résultats clés soulignent que plus de 50% des offres contiennent des erreurs, 20% des RFP dépassent les délais, et 40% des CSP ont des difficultés avec la corrélation des données internes. Les places de marché numériques font face à un taux d'abandon de 50% ou plus. La recherche, basée sur les informations de 224 dirigeants de CSP à l'échelle mondiale, révèle que 53% des opérateurs prévoient d'investir dans l'engagement client, tandis que 43% se concentreront sur des outils et systèmes liés au B2B pour relever ces défis.
Amdocs (NASDAQ:DOX) offenbart, dass Kommunikationsdienstleister (CSPs) aufgrund von betrieblichen Ineffizienzen jährlich 24 Milliarden Dollar an B2B-Umsätzen verlieren, so eine neue Forschung von Omdia. Die Studie zeigt, dass jährlich 170 Milliarden Dollar an globalen Telekommunikationserlösen bei Erneuerungen und neuen Geschäftsabschlüssen gefährdet sind.
Wichtige Ergebnisse heben hervor, dass über 50% der Angebote Fehler enthalten, 20% der RFPs Fristen versäumen und 40% der CSPs mit der internen Datenkorrelation kämpfen. Digitale Marktplätze haben eine Abbruchrate von 50% oder höher. Die Forschung, basierend auf Erkenntnissen von 224 CSP-Führungskräften weltweit, zeigt, dass 53% der Betreiber planen, in Kundenengagement zu investieren, während 43% sich auf B2B-bezogene Werkzeuge und Systeme konzentrieren werden, um diese Herausforderungen anzugehen.
- 53% of operators planning customer engagement investments
- 43% planning B2B-related systems investments
- 50% of bids contain errors or omissions
- 20% of RFPs not answered in time
- 40% of CSPs cannot correlate internal data
- 50% or higher abandon rate in digital marketplaces
- $24B annual revenue loss due to inefficiencies
- $170B in revenue at risk annually
Survey of more than 200 telco B2B leaders reveals over half of bids for enterprise deals contain errors or omissions and one in five requests for proposals are not answered in time, with up to
JERSEY CITY, NJ / ACCESS Newswire / February 28, 2025 / Communications service providers (CSPs)are leaving significant B2B revenue untapped due to process inefficiencies, fragmented systems, and skill gaps according to new research conducted by Omdia on behalf of Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies.
The research, titled "Money on the Table: The Truth about Telco B2B (And How to Fix It)," reveals that service providers are missing out on
Globally, this equates to
The study found that up to
The survey highlights critical pain points in sales and renewal processes:
Over
50% of bids contain errors or omissions, delaying deal closureOne in five requests for proposals (RFPs) are not answered in time due to internal inefficiencies
40% of CSPs cannot correlate data across internal systems during the renewals processDigital marketplaces have a
50% or more abandon rate, indicating major gaps in converting leads into revenueMany CSPs struggle to transition from "circuit slingers" to solution sellers, hindering revenue growth
Money is left on the table during renewals, as teams lack time for upsell opportunities
Omdia's analysis uncovered a vicious circle within telco B2B operations: CSP revenue mix dictates resource allocation, often reinforcing investment bias rather than addressing the root issues:
Incumbents focus more on contract management and renewals, often neglecting pre-sales and sales investments.
Challengers prioritize new business acquisition but risk neglecting retention strategies.
Mergers lead to reactive efforts to retain clients, distracting from proactive growth initiatives.
These inefficiencies, coupled with disconnected systems and teams, hinder service providers from fully capturing the lucrative B2B revenue opportunity. Candid views on the B2B customer lifecycle were gathered from 224 CSP executives across North America, Latin America, APAC, and EMEA, examining the B2B customer lifecycle.
Positively for service providers, these challenges are fixable, and the survey found that more than half (
Amdocs B2B Portfolio digitalizes and automates service providers' lead-to-care processes and end-to-end customer lifecycle management for businesses of any size. To learn more and download the full Omdia report, click here.
"While service providers are acutely aware of the challenges they face in managing B2B customers, the magnitude of the money they are leaving on the table has been underestimated," said Gil Rosen, Chief Marketing Officer at Amdocs. "The B2B market presents huge opportunities for growth, particularly beyond pure-play connectivity, but to capitalize on this and better serve business customers at scale, service providers need to take a smarter approach to digitalization and increase their adoption of advanced automation and AI-driven capabilities, seamlessly integrated across systems to streamline operations, reduce inefficiencies and empower enterprise sales to focus on sales and growth as opposed to managing complex and lengthy backend logistics."
"Telco B2B is entering an exciting growth phase but service providers are struggling to keep up," said Camille Mendler, Chief Analyst at Omdia. "Billions of winnable revenue are already slipping through the cracks due to fragmented systems, disconnected teams, and outdated processes. Unless service providers address these issues now their big bets on AI, network APIs, 5G slicing and other new services are in jeopardy."
Amdocs will be showcasing its B2B Portfolio at Mobile World Congress Barcelona, March 3-6.
Supporting Resources
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About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, as well as the current inflationary environment, and the effects of these conditions on the company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the company's customers, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the company's offerings and operations and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2024 filed on December 17, 2024 and our Form 6-K furnished for the first quarter of fiscal 2025 on February 18, 2025.
Media Contacts
Mario Hajiloizi
Amdocs Public Relations
E-mail: mario.hajiloizi@amdocs.com
Katie Owen
Babel PR for Amdocs
Tel: +44 (0) 7490 131475
Email: amdocs@babelpr.com / katie.owen@babelpr.com
SOURCE: Amdocs Management Limited
View the original press release on ACCESS Newswire
FAQ
How much B2B revenue are telecom providers losing annually according to Amdocs (DOX) research?
What percentage of telco bids contain errors according to the DOX study?
How many CSPs are planning to invest in customer engagement to address B2B challenges?
What percentage of global telco enterprise revenue is being lost due to inefficiencies?
How much telco revenue is at risk annually during renewal and new business deals?
