MWC 2025: Amdocs Unveils CES25, the Next-Generation of its Generative AI-Led Suite Built on the Cloud
Amdocs (NASDAQ:DOX) has unveiled CES25, its next-generation Customer Experience Suite powered by the amAIz telco intelligence suite, set to showcase at Mobile World Congress Barcelona in March 2025. The new suite features comprehensive generative AI capabilities and cloud-native architecture.
CES25 introduces the Amdocs amAIz portfolio, which includes Telco GenAI Agents, analytics and ML-based applications, a GenAI platform partnering with NVIDIA, Microsoft, AWS, and Google Cloud, and AI & Data platform services. The suite aims to enhance customer experience, drive growth, and optimize operations for service providers.
The portfolio includes key components such as the Amdocs Customer Engagement Platform, Catalog, Freestyle Billing, Charging solutions, Intelligent Networking suite, MarketONE SaaS platform, and eSIM Cloud. These solutions support both B2C and B2B markets, enabling service providers to monetize advanced connectivity solutions and manage digital service subscriptions.
Amdocs (NASDAQ:DOX) ha svelato CES25, la sua suite per l'esperienza cliente di nuova generazione alimentata dalla suite di intelligenza telco amAIz, che sarà presentata al Mobile World Congress di Barcellona nel marzo 2025. La nuova suite presenta capacità complete di AI generativa e architettura nativa cloud.
CES25 introduce il portafoglio Amdocs amAIz, che include agenti Telco GenAI, applicazioni basate su analisi e ML, una piattaforma GenAI in collaborazione con NVIDIA, Microsoft, AWS e Google Cloud, e servizi di piattaforma AI & Data. La suite mira a migliorare l'esperienza del cliente, promuovere la crescita e ottimizzare le operazioni per i fornitori di servizi.
Il portafoglio include componenti chiave come la Piattaforma di Coinvolgimento Clienti Amdocs, Catalogo, Fatturazione Freestyle, soluzioni di Charging, suite di Networking Intelligente, piattaforma SaaS MarketONE e eSIM Cloud. Queste soluzioni supportano sia i mercati B2C che B2B, consentendo ai fornitori di servizi di monetizzare soluzioni di connettività avanzate e gestire abbonamenti ai servizi digitali.
Amdocs (NASDAQ:DOX) ha presentado CES25, su suite de experiencia del cliente de nueva generación impulsada por la suite de inteligencia telco amAIz, que se exhibirá en el Mobile World Congress de Barcelona en marzo de 2025. La nueva suite cuenta con capacidades completas de IA generativa y arquitectura nativa en la nube.
CES25 introduce el portafolio Amdocs amAIz, que incluye Agentes Telco GenAI, aplicaciones basadas en análisis y ML, una plataforma GenAI en asociación con NVIDIA, Microsoft, AWS y Google Cloud, y servicios de plataforma de AI & Data. La suite tiene como objetivo mejorar la experiencia del cliente, impulsar el crecimiento y optimizar las operaciones para los proveedores de servicios.
El portafolio incluye componentes clave como la Plataforma de Compromiso del Cliente de Amdocs, Catálogo, Facturación Freestyle, soluciones de Carga, suite de Redes Inteligentes, plataforma SaaS MarketONE y eSIM Cloud. Estas soluciones apoyan tanto los mercados B2C como B2B, permitiendo a los proveedores de servicios monetizar soluciones de conectividad avanzadas y gestionar suscripciones a servicios digitales.
Amdocs (NASDAQ:DOX)는 차세대 고객 경험 제품군 CES25를 공개했습니다. 이 제품군은 amAIz 텔코 인텔리전스 제품군을 기반으로 하며, 2025년 3월 바르셀로나에서 열리는 모바일 월드 콩그레스에서 선보일 예정입니다. 새로운 제품군은 포괄적인 생성 AI 기능과 클라우드 네이티브 아키텍처를 특징으로 합니다.
CES25는 Amdocs amAIz 포트폴리오를 소개하며, 여기에는 Telco GenAI 에이전트, 분석 및 ML 기반 애플리케이션, NVIDIA, Microsoft, AWS 및 Google Cloud와 협력하는 GenAI 플랫폼, AI 및 데이터 플랫폼 서비스가 포함됩니다. 이 제품군은 고객 경험을 향상시키고, 성장을 촉진하며, 서비스 제공업체의 운영을 최적화하는 것을 목표로 합니다.
포트폴리오에는 Amdocs 고객 참여 플랫폼, 카탈로그, 자유로운 청구, 충전 솔루션, 지능형 네트워킹 제품군, MarketONE SaaS 플랫폼 및 eSIM 클라우드와 같은 주요 구성 요소가 포함되어 있습니다. 이러한 솔루션은 B2C 및 B2B 시장 모두를 지원하여 서비스 제공업체가 고급 연결 솔루션을 수익화하고 디지털 서비스 구독을 관리할 수 있도록 합니다.
Amdocs (NASDAQ:DOX) a dévoilé CES25, sa suite d'expérience client de nouvelle génération alimentée par la suite d'intelligence telco amAIz, qui sera présentée au Mobile World Congress de Barcelone en mars 2025. La nouvelle suite propose des capacités complètes de IA générative et une architecture cloud-native.
CES25 introduit le portefeuille Amdocs amAIz, qui comprend des agents Telco GenAI, des applications basées sur l'analyse et le ML, une plateforme GenAI en partenariat avec NVIDIA, Microsoft, AWS et Google Cloud, ainsi que des services de plateforme AI et Data. La suite vise à améliorer l'expérience client, à stimuler la croissance et à optimiser les opérations pour les fournisseurs de services.
Le portefeuille comprend des composants clés tels que la Plateforme d'Engagement Client Amdocs, le Catalogue, la Facturation Freestyle, des solutions de Charging, la suite de Réseautage Intelligent, la plateforme SaaS MarketONE et eSIM Cloud. Ces solutions soutiennent à la fois les marchés B2C et B2B, permettant aux fournisseurs de services de monétiser des solutions de connectivité avancées et de gérer des abonnements à des services numériques.
Amdocs (NASDAQ:DOX) hat CES25 vorgestellt, seine nächste Generation der Customer Experience Suite, die von der amAIz-Telco-Intelligence-Suite unterstützt wird und im März 2025 auf dem Mobile World Congress in Barcelona präsentiert wird. Die neue Suite bietet umfassende generative KI-Funktionen und eine cloud-native Architektur.
CES25 führt das Amdocs amAIz Portfolio ein, das Telco GenAI-Agenten, Analyse- und ML-basierte Anwendungen, eine GenAI-Plattform in Partnerschaft mit NVIDIA, Microsoft, AWS und Google Cloud sowie AI- und Datenplattformdienste umfasst. Die Suite zielt darauf ab, die Kundenerfahrung zu verbessern, das Wachstum voranzutreiben und die Abläufe für Dienstanbieter zu optimieren.
Das Portfolio umfasst wichtige Komponenten wie die Amdocs Customer Engagement Platform, Katalog, Freestyle Billing, Abrechnungslösungen, intelligente Netzwerk-Suite, MarketONE SaaS-Plattform und eSIM Cloud. Diese Lösungen unterstützen sowohl B2C- als auch B2B-Märkte und ermöglichen es Dienstanbietern, fortschrittliche Konnektivitätslösungen zu monetarisieren und digitale Dienstabonnements zu verwalten.
- Cloud-native architecture enables flexible deployment and scalability
- Strategic partnerships with major tech companies (NVIDIA, Microsoft, AWS, Google)
- Comprehensive AI integration across all services
- Enhanced B2B and B2C monetization capabilities
- None.
Insights
Amdocs' CES25 launch represents a strategic repositioning in the telecom software market through comprehensive AI integration across its product portfolio. The timing is particularly significant as service providers globally seek AI-driven solutions to unlock new revenue streams while controlling operational costs.
The announcement reveals Amdocs' multi-pronged strategy: embedding generative AI capabilities throughout its platform, enhancing B2B service capabilities, and expanding flexible deployment options. The amAIz suite—featuring telco-specific GenAI agents, analytics applications, and AI platforms—addresses the critical challenge telecom providers face in monetizing their substantial data assets while automating complex operational processes.
From an investor perspective, this release has several important implications:
- The modular, cloud-native architecture positions Amdocs to capture revenue from operators of all sizes, expanding its addressable market beyond traditional tier-1 carriers
- The B2B enhancements target the highest-growth segment in telecommunications, where service providers are seeking to offset consumer market saturation
- The partnership ecosystem with NVIDIA, Microsoft, AWS and Google Cloud demonstrates Amdocs' ability to leverage leading AI technologies rather than building everything in-house, potentially accelerating time-to-market
Competitively, this release helps Amdocs defend against both traditional rivals like Oracle, Netcracker and CSG, and newer cloud-native challengers. While most competitors offer some AI capabilities, Amdocs appears to be taking a more comprehensive approach by integrating AI across its entire portfolio rather than treating it as an add-on feature.
The business impact will likely manifest first through improved retention of existing customers seeking AI transformation capabilities, followed by potential expansion into new accounts. However, the complexity of these solutions typically means implementation cycles of 12-18 months before meaningful revenue recognition, suggesting CES25's financial impact will build gradually through 2025-2026.
The new CES25, powered by the Amdocs amAIz suite, enables agentic customer experiences, comprehensive monetization models and network and service automation for consumers and businesses alike; the agile, open, modular and configurable CES25 is tailored to fit service providers of all sizes and supports multi-cloud deployment options and flexible consumption models
Amdocs will be showcasing CES25, CES agentic experience and other solutions at Mobile World Congress Barcelona, March 3-6
JERSEY CITY, NJ / ACCESS Newswire / February 27, 2025 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced it will showcase its new CES25 suite, the most advanced version of the Amdocs Customer Experience Suite redefining business, operations, network and AI & data domains, at next month's Mobile World Congress in Barcelona.
"CES25 unlocks the full potential of next-generation technology capabilities that empower service providers to capitalize on new monetization models, while delivering seamless customer experiences," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "CES25 was born on the cloud, natively infused with generative AI capabilities spanning network to experience. We are excited that our new CES25 suite will ensure service providers are able to unlock new revenue opportunities while achieving cost leadership across their operations."
A key addition to CES25 is the new Amdocs amAIz telco intelligence suite, a holistic, modular portfolio of telco-native data management, AI, machine learning (ML) and generative AI (GenAI) platforms, applications and services, pluggable to any ecosystem.
Powered by the amAIz suite, the entire CES25 portfolio is embedded with data analytics and ML capabilities and GenAI Agents to elevate customer and employee experience, drive growth and innovation, and optimize service providers operations. The portfolio makes service providers agentic-era ready, empowering them to quickly and effectively launch GenAI agents.
The amAIz portfolio includes:
Telco GenAI Agents which seamlessly orchestrate and automate complex processes and workflows to dramatically reduce operational cost, while optimizing token utilization and enhancing accuracy and speed. The amAIz Sales, Care, Network and Marketing Agents can be deployed over any exiting IT and network stack.
Analytics and ML-based data applications which proactively identify and address key experience drivers and provide recommendations and actionable insights to ultimately boost customer satisfaction, drive business growth, automate processes and reduce operational cost. amAIz data apps can be deployed over any exiting IT and network stack, and pluggable to any data store and AI ecosystem.
Telco GenAI platform leveraging Amdocs' partnership with NVIDIA, Microsoft, AWS and Google Cloud to effectively and efficiently utilize GenAI foundation models and LLMs for introducing a trusted telco agentic experience
AI & Data platform aligned with the latest data lakehouse architecture and data mesh capabilities to efficiently collect, arrange and process vast amounts of telecommunications data across an operator's entire business, while breaking data silos to ensure seamless data management and utilization
AI and GenAI services designed to tackle fragmented data challenges, ensure compliance, and accelerate innovation with AI-ready foundations and workflows. From integrating data sources to deploying service-as-a-software solutions, Amdocs AI and GenAI services enable service providers to evolve their data ecosystem with agility, intelligence, and seamless scalability.
The CES25 portfolio is designed to drive service providers' B2C, B2B and B2B2x growth with a rich offering of products and platforms that can be deployed either as standalone, or in any combination, leveraging pre-integration and thousands of certified end-to-end flows and user journeys.
Aligned with the industry's focus on business segments, CES25 digitalizes and automates service providers' lead-to-care processes and end-to-end customer lifecycle management for businesses of any size. Spanning the complete customer lifecycle from marketing, commerce, sales and ordering, through delivery, fulfilment and activation, to billing and care, CES25 provides end-to-end modular capabilities to enable service providers to profitably grow their B2B business, monetizing advanced connectivity solutions and offering partner-enriched vertical market solutions. CES25's enhanced B2B capabilities simplify end-to-end processes for corporate and government customers, enabling agility and accuracy for complex B2B deals. It also supports an automated experience for mid-tier business customers, enabling service providers to effectively serve high-volume business segments.
All CES25 products are empowered by embedded analytics, co-pilots and agents to provide contextual insights, bringing the power of business intelligence directly to the point of decision-making, enhancing productivity and data-driven decision-making across various business and operational processes. The new CES25 portfolio is comprised of:
Amdocs Customer Engagement Platform, built in partnership with Microsoft. This is a complete telco-verticalized CRM solution serving both the consumer (B2C) and enterprise (B2B) markets and delivering unified and omnichannel AI-driven customer journeys. The platform spans the entire customer lifecycle -- marketing, commerce, sales, ordering, and customer service -- and leverages the Amdocs Low-Code Experience Platform for accelerated introduction of new customer experiences, and rapid go to market for any product or bundled offering, over any channel, in real time and at scale. The platform also includes the next-generation configure-price-quote product, Amdocs CPQ Pro, which digitalizes the B2B sales processes and enables service providers to offer advanced enterprise services for all business types by leveraging GenAI capabilities.
Amdocs Catalog, which enables service providers to quickly expand offerings beyond connectivity by supporting new pricing models, dynamic promotions, and diverse service bundles. With proven hyper-scalability and resilience, and featuring a cloud-native, microservices-based architecture, Amdocs Catalog seamlessly integrates with existing telecom IT systems to serve as a unified source of product and service data for the telco's consumer, business and government offerings.
Amdocs Freestyle Billing, a flexible cloud-native real-time billing solution powered by machine learning to enable personalized billing experience and facilitate the launch of innovative monetization models for advanced B2C and B2B digital services, including network assets monetization.
Amdocs Charging, which caters to a wide range of customer needs from over 200 million subscribers to under half a million. It empowers business users to swiftly respond to market demands and experiment with innovative pricing schemes and business models. It also enables network feature monetization, particularly in areas such as B2B2X, IoT, and API monetization
Amdocs Intelligent Networking suite, which advances service providers in their journey towards autonomous networks, supporting zero-touch self-operating networks through intent-driven, closed-loop management, connecting predictive assurance with inventory and orchestration, and leveraging comprehensive data to evolve towards an end-to-end digital twin of the service provider's network and its overlaying services.
Amdocs MarketONE SaaS platform for managing and monetizing digital service subscriptions, with hundreds of pre-integrated leading digital merchant partners of all types. The platform enables resellers and service providers to rapidly launch new value-added services with a frictionless digital customer experience, strengthening customer acquisition and retention, while growing revenue beyond traditional telco services
Amdocs eSIM Cloud, a SaaS-based eSIM solution, which offers service providers a quick and easy way to start supporting eSIM devices and vendors so that they can rapidly launch and support new eSIM devices and services.
Supporting Resources
About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other global or regional events or pandemics, as well as the current inflationary environment, and the effects of these conditions on the company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the company's customers, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the company's offerings and operations and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2024 filed on December 17, 2024 and our Form 6-K furnished for the first quarter of fiscal 2025 on February 18, 2025.
Media Contacts
Mario Hajiloizi
Amdocs Public Relations
E-mail: mario.hajiloizi@amdocs.com
Katie Owen
Babel PR for Amdocs
Tel: +44 (0) 7490 131475
Email: amdocs@babelpr.com / katie.owen@babelpr.com
SOURCE: Amdocs Management Limited
View the original press release on ACCESS Newswire
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