MWC 2025: Amdocs Launches Cross-Industry AI Apps on Snowflake Marketplace to Assist Businesses Prevent Fraud, Non-Payment, and Customer Churn

Rhea-AI Summary

Amdocs (NASDAQ:DOX) has announced a collaboration with Snowflake to launch three AI-powered applications on Snowflake Marketplace aimed at helping businesses prevent fraud, non-payment, and customer churn. These turnkey solutions are designed to transform raw data into actionable insights about consumer behavior.

The three ready-to-use apps include:

• Amdocs Purchase Debt Risk App: Analyzes payment patterns to assess customer default likelihood
• Amdocs Customer Satisfaction Prediction App: Provides insights to predict and prevent billing-related customer complaints
• Amdocs Purchase Fraud Risk App: Scores fraud risk of individual transactions

This collaboration leverages Amdocs' expertise in data and AI with Snowflake's platform infrastructure, allowing businesses to deploy these apps on their datasets without investing in costly in-house models. Kieran Kennedy, Global Head of Data Cloud Products at Snowflake, emphasized the importance of data-driven decision making, while Ronen Levkovich, Group President of Amdocs Global Services, highlighted these apps as part of Amdocs Studios' commitment to empower businesses with AI capabilities.

Amdocs will showcase its products at Mobile World Congress Barcelona, March 3-6, 2025.

Positive

• Strategic partnership with Snowflake expands Amdocs' market reach
• Three new AI-powered applications launched on Snowflake Marketplace
• Solutions target critical business challenges: fraud, non-payment, and churn
• Recognition as Snowflake's Telecom AI Data Cloud Services Partner of the Year in 2024
• Expansion beyond telecom into broader business applications

Negative

• No financial terms or revenue projections disclosed for the partnership
• No metrics on expected market adoption or sales targets
• Competitive positioning against other AI solutions not addressed

Insights

Financial Analyst

Amdocs' new AI applications on Snowflake Marketplace represent a strategic expansion beyond its traditional telecom focus into cross-industry AI solutions. This move leverages Amdocs' data science expertise while potentially opening new revenue streams in the growing market for turnkey AI applications.

The three applications target critical business challenges with significant financial implications:

• The Purchase Debt Risk App addresses credit risk management, particularly valuable for businesses offering installment payment options in an increasingly credit-dependent consumer economy
• The Customer Satisfaction Prediction App tackles the costly problem of customer churn by identifying billing-related dissatisfaction before it leads to customer defection
• The Purchase Fraud Risk App helps businesses combat transaction fraud, a problem costing businesses billions annually

What makes this announcement particularly noteworthy is that it represents Amdocs' continued execution on two key strategic initiatives: diversifying beyond its telecom client base and monetizing its AI capabilities through productized offerings. The mention of "Amdocs Studios" signals a formalized approach to developing and marketing these cross-industry solutions.

The Snowflake partnership is significant given Snowflake's strong position in the data cloud market. Being named Snowflake's Telecom AI Data Cloud Services Partner of the Year in 2024 validates Amdocs' AI capabilities and could accelerate adoption of these new applications.

For investors, this represents Amdocs' effort to tap into the broader enterprise AI market while leveraging its core strengths in data management and analytics. While the near-term revenue impact may be modest, this move positions Amdocs in the rapidly growing market for specialized AI applications, particularly appealing to organizations lacking resources for custom AI development.

The "ready-to-use" nature of these applications aligns with the growing demand for AI solutions that deliver quick time-to-value without requiring specialized data science teams. This could prove particularly attractive to small and mid-sized businesses that have been traditionally underserved by enterprise AI solutions.

Available on Snowflake Marketplace, these three turnkey solutions help small and medium-sized businesses mitigate financial risk by transforming raw data into actionable insights

JERSEY CITY, NJ / ACCESS Newswire / February 25, 2025 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced a collaboration with Snowflake, the AI Data Cloud company, designed to assist small and mid-sized businesses, as well as enterprises, prevent fraud, non-payment and customer churn. By using the Amdocs AI-powered applications, available on Snowflake Marketplace, data-driven teams are able to transform raw data into actionable insights around potential consumer behavior.

This collaboration, which utilizes Amdocs' deep expertise in data and AI and Snowflake's platform, provides businesses with three ready-to-use apps, which they can deploy on their own datasets to unlock predictive insights quickly and without the need to invest in time-consuming, price-heavy in-house models. The apps are:

• Amdocs Purchase Debt Risk App: Analyze payment patterns to assess the likelihood of customer default with essential insights for businesses offering credit or installment payment options.

• Amdocs Customer Satisfaction Prediction App: Data-driven insights to help businesses predict and prevent customer complaints related to billing issues. Amdocs Customer Satisfaction Prediction App leverages advanced analytics to uncover patterns in billing errors, incorrect charges and other problem areas that lead to customer dissatisfaction.

• Amdocs Purchase Fraud Risk App: Assess and score the fraud risk of individual transactions by analyzing various factors that contribute to fraudulent activity and assigning a numerical score to each purchase.

"Harnessing data for meaningful insights is crucial for businesses aiming to make data-driven decisions with confidence," said Kieran Kennedy, Global Head, Data Cloud Products at Snowflake. "Our collaboration with Amdocs, our Telecom AI Data Cloud Services Partner of the Year in 2024, will empower organizations from across industries to improve and accelerate decision-making by enabling them to build custom machine learning models and generate real-time predictions tailored to their needs."

Ronen Levkovich, Group President Amdocs Global Services, said: "We are delighted to collaborate with Snowflake as part of the enhanced offerings developed by our recently established Amdocs Studios. These apps, which seamlessly integrate with Snowflake's infrastructure, are part of our commitment to empower businesses of all sizes to manage, prepare and leverage their data for advanced AI and generative AI use cases."

Amdocs will be showcasing its market-leading products and services at Mobile World Congress Barcelona, March 3-6, 2025.

Supporting Resources

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About Amdocs

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

Amdocs' Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, as well as the current inflationary environment, and the effects of these conditions on the company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the company's customers, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the company's offerings and operations and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2024 filed on December 17, 2024 and our Form 6-K furnished for the first quarter of fiscal 2025 on February 18, 2025.

Media Contacts -

Swati Sharma
Amdocs Public Relations
E-mail: swati.sharma4@amdocs.com

SOURCE: Amdocs Management Limited

View the original press release on ACCESS Newswire

FAQ

What are the three AI apps Amdocs (DOX) launched on Snowflake Marketplace in February 2025?

Amdocs launched three AI-powered applications: the Purchase Debt Risk App (assessing likelihood of customer default), Customer Satisfaction Prediction App (predicting billing-related complaints), and Purchase Fraud Risk App (scoring transaction fraud risk).

How will Amdocs' (DOX) AI apps on Snowflake benefit small and medium-sized businesses?

The apps help small and medium-sized businesses mitigate financial risk by transforming raw data into actionable insights without requiring expensive in-house models, allowing them to predict fraud, non-payment, and customer churn.

When will Amdocs (DOX) showcase its AI solutions announced in February 2025?

Amdocs will showcase its market-leading products and services, including the newly announced AI apps, at Mobile World Congress Barcelona, March 3-6, 2025.

What recognition did Amdocs (DOX) receive from Snowflake prior to their February 2025 collaboration?

According to the announcement, Amdocs was named Snowflake's Telecom AI Data Cloud Services Partner of the Year in 2024, preceding their February 2025 collaboration.

What is the purpose of Amdocs' (DOX) Customer Satisfaction Prediction App released in 2025?

The Amdocs Customer Satisfaction Prediction App uses advanced analytics to predict and prevent customer complaints related to billing issues by uncovering patterns in billing errors, incorrect charges, and other problem areas leading to customer dissatisfaction.