MWC 2024: Amdocs Continues to Propel the Telecom Industry into the Generative AI Era with Amdocs CPQ Pro, Bringing Enterprise Growth Opportunities to the Forefront for Service Providers
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Insights
With the introduction of Amdocs CPQ Pro, powered by generative AI, there is a significant shift in how communication service providers (CSPs) can approach enterprise sales and service delivery. The advanced capabilities of this software, such as creating optimized proposals and streamlining the sales process, are likely to enhance CSPs' efficiency and reduce time to market for new services. This efficiency gain could translate into cost savings and potentially higher profitability margins.
The integration with partner ecosystems for B2B solutions is particularly noteworthy, as it enables CSPs to tap into new revenue streams by offering a wider range of services, including IoT and security solutions. Such diversification is critical in an industry where traditional revenue sources are becoming increasingly commoditized.
From a market perspective, CSPs equipped with CPQ Pro may gain a competitive advantage by rapidly adapting to market demands and offering differentiated services. This could lead to an increase in market share and strengthen customer loyalty. However, the success of CPQ Pro will depend on its adoption rate and the actual performance improvements realized by CSPs.
The announcement of Amdocs CPQ Pro represents a potential catalyst for Amdocs' financial performance. Investors should monitor the uptake of CPQ Pro among CSPs, as a high adoption rate could lead to increased revenues for Amdocs. The strategic partnerships with Microsoft and NVIDIA are likely to enhance the product's credibility and market reach, potentially leading to a positive impact on Amdocs' stock valuation.
Long-term benefits may include a stronger position in the generative AI market within the telecom industry, which could become a significant differentiator. However, it is essential to consider the costs associated with the development and marketing of CPQ Pro, as these could offset some of the short-term financial gains. The impact on Amdocs' profitability will be clearer as more financial data becomes available post-launch.
The deployment of generative AI in the telecom sector, as seen with Amdocs CPQ Pro, indicates a transformative trend in the industry. The ability to integrate with existing sales, ordering, fulfilment and billing systems suggests a high level of technical sophistication and a focus on providing a seamless end-to-end customer experience.
The collaboration with Microsoft's Dynamics 365 points to a strategic move to leverage existing automation and collaboration tools, which could accelerate the digital transformation journey for CSPs. This joint customer engagement platform could set a new industry standard for AI-enhanced enterprise solutions.
It will be important to observe how well CPQ Pro handles the complexities of CSP value chains and whether it can deliver on the promise of reduced service delivery times and improved order accuracy. The technology's adaptability to simple and complex orders will be a key factor in its potential success or failure.
Using a telco-native generative AI co-pilot, CPQ Pro is designed to address the challenges of selling and delivering advanced enterprise services, bringing unprecedented business benefits to service providers
Amdocs will be showcasing CPQ Pro and other solutions at Mobile World Congress Barcelona, February 26-29, 2024
JERSEY CITY, NJ / ACCESSWIRE / January 8, 2024 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced Amdocs CPQ Pro, its next-generation configure-price-quote software, which enables communications service providers (CSPs) to offer advanced enterprise services for all business types by leveraging generative AI capabilities.
Underpinned by Amdocs' pioneering telco-grade generative AI platform, amAIz, CPQ Pro aligns with Amdocs strategy of advancing generative AI co-pilot use cases across the communications industry, bringing reduced time to market, enhanced efficiency, and next-level customer experience through service differentiation across its products and services portfolio. This launch also builds on previously announced strategic partnerships with Microsoft and NVIDIA, further bringing generative AI capabilities into Amdocs' CES portfolio.
"We believe in generative AI's ability to transform the telecom industry and enhance experiences for enterprises and consumers alike," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "CPQ Pro is one of the industry's first generative AI-infused CPQ applications meticulously crafted for CSPs. It empowers our customers to capture and accelerate enterprise revenue opportunities, extending beyond just connectivity to encompass new digital and e-commerce services and network-based value-added services."
Designed specifically for CSPs, Amdocs CPQ Pro advanced capabilities include:
- Telco-native generative AI co-pilot delivers a streamlined enterprise sales experience, including the ability to easily create proposals with innovative solutions, optimized pricing, and summarized agreements with terms and conditions, reducing the overall sales process duration.
- Improved service delivery time and accuracy which may drive cost reduction, potentially resulting in enhanced profitability, bringing new, monetizable opportunities to life.
- Partner ecosystem monetization, enabling CSPs to build compelling, partner-enriched B2B solutions, empowering sales teams to create unique offerings for customers.
- Certified pre-integration with sales, ordering, fulfilment and billing systems to deliver a seamless end-to-end experience.
- Enabling CSPs to commercialize advanced technology beyond connectivity, bringing new products in areas like IoT, security and more.
- Support for simple to complex orders to assist with a wide range of business segments.
Raúl Simmons Pérez, Research Analyst at Analysys Mason, said: "In order to evolve alongside new enterprise opportunities, CSPs must prioritize the adoption of AI-powered industry-specific CPQ systems tailored to support their dynamic value chains, including B2B2X and wholesale models. CSPs will need to find partners that can provide a catalog-driven, dynamic CPQ solution that is capable of navigating the intricate complexities inherent in the evolution of the CSP value chain."
Amdocs CPQ Pro also forms part of the joint Amdocs and Microsoft Customer Engagement Platform. This collaboration brings together Microsoft's Dynamics 365 automation and collaboration tools, and Amdocs' end-to-end enterprise solutions to create an AI-enhanced, pre-integrated and telco-verticalized solution that offers a seamless customer experience.
Amdocs will be showcasing CPQ Pro and other solutions at Mobile World Congress Barcelona, February 26-29, 2024.
Supporting Resources
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About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other global or regional events such as the recent attacks in Israel and evolving conflict and the COVID-19 pandemic, as well as the current inflationary environment, and the effects of these conditions on the company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the company's customers, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the company's offerings and operations and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2023 filed on December 13, 2023.
Media Contacts
Michael Zema
Amdocs Public Relations
E-mail: mzema@amdocs.com
Emily Holt
PAN Communications for Amdocs
Email: amdocs@pancomm.com
SOURCE: Amdocs Management Limited
View the original press release on accesswire.com
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