Globe Accelerates Digital Transformation with Amdocs' AI and Data Platform

Rhea-AI Summary

Amdocs (NASDAQ:DOX) has announced that Globe, a leading digital solutions provider in the Philippines, has chosen Amdocs' AI and Data Platform for its information data hub. The platform, hosted on Google Cloud, will enable Globe to enhance operations through data-driven decision-making and personalized customer experiences across digital services.

Key points:

• The platform will serve as a single source of truth across Globe's business support systems
• It aims to streamline data management, reduce complexity, and lower operational costs
• The solution leverages Google Cloud's AI-ready data platform for real-time data delivery
• It utilizes the Google Cloud Architecture Framework for a layered, service-based architecture
• The platform incorporates a TM Forum-certified leading telecom data model

Positive

• Partnership with Globe, a leading digital solutions provider in the Philippines
• Implementation of AI and Data Platform on Google Cloud
• Potential for enhanced customer experiences and operational efficiencies
• Integration of real-time business data across Globe's systems
• Utilization of industry-standard enterprise data model

Negative

• None.

Insights

Technology Analyst

Globe's adoption of Amdocs' AI and Data Platform marks a significant technological leap for the company. This move towards a unified, AI-ready data platform hosted on Google Cloud Platform (GCP) is strategically sound for several reasons:

• Enhanced operational efficiency through centralized data management
• Improved decision-making capabilities with real-time data access
• Potential for cost reduction in data management and operations
• Increased agility in responding to market changes and customer needs

The platform's use of GCP's AI capabilities and the Google Cloud Architecture Framework suggests a forward-thinking approach to data utilization. This could give Globe a competitive edge in the Philippine telecom market, particularly in delivering personalized customer experiences. However, the success of this initiative will largely depend on Globe's ability to effectively leverage the new data insights and integrate them into their business processes.

Telecom Industry Expert

This partnership between Globe, Amdocs and Google Cloud is a strategic move in the telecom industry's ongoing digital transformation. The implementation of a unified AI and data platform addresses several key challenges faced by telecom operators:

• Data silos: Breaking down information barriers across business units
• Customer experience: Enabling more personalized and contextual services
• Operational efficiency: Streamlining processes and reducing complexity
• Innovation: Facilitating data-driven product and service development

The use of a TM Forum-certified telecom data model is particularly noteworthy, as it ensures industry-standard practices and potential interoperability. This move could position Globe to better compete with over-the-top (OTT) service providers and explore new revenue streams in the digital services landscape. However, the success of this initiative will hinge on Globe's ability to effectively change its organizational culture to become truly data-driven.

Financial Analyst

From a financial perspective, Globe's investment in Amdocs' AI and Data Platform presents both opportunities and challenges:

• Potential cost savings: Streamlined operations and reduced complexity could lead to significant operational cost reductions in the long term.
• Revenue growth opportunities: Enhanced customer insights could drive more targeted marketing and product development, potentially increasing ARPU (Average Revenue Per User).
• Short-term financial impact: The implementation costs and potential disruptions during the transition period might affect short-term financial performance.
• ROI timeline: The full benefits of this digital transformation may take time to materialize, requiring patience from investors.

While specific financial figures aren't provided, this type of investment typically requires substantial capital expenditure. Investors should monitor Globe's CapEx trends and operational efficiency metrics in the coming quarters to gauge the impact of this initiative. The partnership with established players like Amdocs and Google Cloud mitigates some implementation risks, potentially leading to a faster realization of benefits.

Hosted on Google Cloud Platform, the unified AI-ready data platform will provide Globe with cost-effective, scalable business insights, enabling enhanced customer experience

JERSEY CITY, NJ / ACCESSWIRE / August 7, 2024 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced that Globe, a leading digital solutions provider in the Philippines, has selected Amdocs' AI and Data Platform for its information data hub. Hosted on Google Cloud, the centralized platform will enable Globe to enhance its operations by embedding data-driven decision-making and providing more personalized customer experience across digital services.

Under the agreement, Globe will leverage Amdocs' AI and Data Platform to deliver real-time business data in an integrated manner using an industry-standard enterprise data model. This platform will serve as a single source of truth across Globe's business support systems.

Creating a unified, structured data model will allow Globe to streamline data management, reduce complexity, and lower operational costs while supporting existing and new data consumption needs. This approach will help Globe achieve its mission of creating wonderful customer experiences and addressing customer needs.

Amdocs' AI and Data Platform leverages Google Cloud's AI-ready data platform to deliver accurate, real-time data that will enable Globe to drive innovation, efficiency, and improved customer experiences and business operations. Amdocs' platform also makes use of the Google Cloud Architecture Framework , enabling it to create a layered and service-based architecture that supports a unified, telecom-specific real-time data source capable of integrating information from various systems across the business for enhanced data-driven decision-making.

"Partnering with Amdocs to implement their AI and Data Management Platform is a significant step forward for us in our digital transformation journey," said Raul Macatangay, Globe CIO. "This collaboration will empower us to deliver enhanced, personalized services to our customers while streamlining our operations."

"We're pleased to work with Globe and Amdocs to empower businesses to innovate with confidence. By leveraging Google Cloud's robust infrastructure built on a foundation of security, Amdocs is able to deliver industry-leading solutions that help fuel growth for customers like Globe in a digital economy," said Malis Selamat, Country Manager, Google Cloud in Philippines and Vietnam and Head of Corporate Sales in Southeast Asia.

"Insights derived from real-time data are essential for service providers to deliver next-generation, contextualized experiences for their customers," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "We are thrilled to support Globe in its transition to a digital, data-driven organization. Our AI and Data platform, which incorporates a TM Forum-certified leading telecom data model, has excellent analytical capabilities that will provide Globe with operational efficiencies and insights needed to enhance customer experiences and drive revenue growth."

Supporting Resources

• Read more about Amdocs' AI and Data Platform

• Keep up with Amdocs news by visiting the company's website

• Follow us on X, Facebook, LinkedIn, and YouTube

About Amdocs

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 29,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023. For more information, visit www.amdocs.com

Amdocs' Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events and the COVID-19 pandemic, as well as the current inflationary environment, and the effects of these conditions on the company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the company's customers, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the company's offerings and operations and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2023 filed on December 13, 2023 and our Form 6-K furnished for the first quarter of fiscal 2024 on February 20, 2024, and for the second quarter of fiscal 2024 on May 20, 2024.

Media Contacts

Swati Sharma
Amdocs Public Relations
E-mail: swati.sharma4@amdocs.com

SOURCE: Amdocs Management Limited

View the original press release on accesswire.com

FAQ

What is the purpose of Globe selecting Amdocs' AI and Data Platform?

Globe selected Amdocs' AI and Data Platform to enhance its operations by embedding data-driven decision-making and providing more personalized customer experiences across digital services. The platform will serve as a centralized information data hub for Globe.

How will Amdocs' AI and Data Platform benefit Globe's operations?

The platform will enable Globe to streamline data management, reduce complexity, lower operational costs, and support existing and new data consumption needs. It will provide a single source of truth across Globe's business support systems, allowing for improved data-driven decision-making and enhanced customer experiences.

What technology is Amdocs' AI and Data Platform using for Globe's implementation?

Amdocs' AI and Data Platform for Globe is hosted on Google Cloud Platform. It leverages Google Cloud's AI-ready data platform and utilizes the Google Cloud Architecture Framework to create a layered and service-based architecture for enhanced data integration and analysis.

When was the partnership between Amdocs (DOX) and Globe announced?

The partnership between Amdocs (NASDAQ:DOX) and Globe for the implementation of the AI and Data Platform was announced on August 7, 2024.